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Walmart Family Mobile Adding More Data and Switching to Prepaid Billing


Wave7 Research's Jeff Moore spotted the flyer above at a Missouri Walmart store on Monday. It reveals that TracFone, which purchased Walmart Family Mobile from T-Mobile in September, 2016, is finally making some changes to the service's billing and plans. Two plans are getting data increases effective May 3:

  • The $29.88 plan will get 2 GB of high speed data instead of 1 GB.
  • The $49.88 plan's high speed data allotment will go from 10 GB to 13 GB.

Billing will also change. Until now Walmart Family Mobile has been a postpid operator, with customers receiving a bill by text message or snail mail. They could pay online or by phone using a credit or debit card or checking account or with cash in a Walmart store. In May, Walmart Family Mobile is switching to prepaid billing, at least for new customers. Airtime cards will be available at Walmart stores starting May 16. Current customers can stay with postpaid billing if they wish. All customers can still pay at Walmart, online or by phone, but according to a Reddit post, the paper bill option is being discontinued.

Paying for service with an airtime card should reduce taxes in most jurisdictions. Currently, Walmart Family Mobile charges postpaid style taxes and fees of between 10% and 35%. Airtime cards are typically only subject to point of sale taxes of less than 10% in most places.

Here's the new Walmart Family Mobile lineup effective May 3, showung the changes in strikeout (old) and bold (new).

  • $24.88 unlimited talk and text no data
  • $29.88 unlimited talk, text and data, first 1 2 GB at high speed
  • $39.88 unlimited talk, text and data, first 5 GB at high speed
  • $49.88 unlimited talk, text and data, first 10 13 GB at high speed

Unlimited data at 2G speeds is available after the high speed data alotment is used up on $29.88 and higher plans. There's a $5/month Family Plan discount for each additional line (up to five lines total).

In other TracFone  news, the multi-carrier, multi-brand MVNO has increased its Simple Mobile T-Mobile MVNO's $50 plan's high speed data allotment from 5 GB to 8 GB.

41 comments:

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  1. The Family Mobile coverage map still shows 'Partner Coverage.' Did Tracfone retain voice/sms roaming when they bought Family Mobile?

    ReplyDelete
    Replies
    1. Terms and Conditions:
      "10. *ROAMING AND INTERNATIONAL CALLING.
      Your Device may only be used within T-Mobile’s domestic network coverage area (and not off-network or roaming on affiliate networks)."

      HOWEVER, under Map and Service Info, bottom right corner of coverage map. it only says that 'Data and MMS roaming not available." There is also section on Roaming Partner, and Roaming Partner/Service Partner is defined.

      Delete
    2. TracFone will no longer honor Walmart Family Mobile's old data plans. If you've been with Walmart Family Mobile for several years prior to the buy-out,TracFone does not recognize any grandfathered mobile data plans.

      Delete
    3. Is that a problem? The new plans include more data than the old ones. Why would you want to stay on a grandfathered plan with less data?

      Delete
  2. The image says 13 GB for the $49.88 plan. This article says 12.

    ReplyDelete
    Replies
    1. 13 GB is correct. Thanks for pointing out the error.

      Delete
    2. Family Mobile, sucks, your speed slows down two weeks u get it, u can't do nothing.. So slow, I'm done with them after this month, waste of money..

      Delete
  3. This can't happen soon enough. Any ideas on how we can switch our current postpaid plan to prepaid?

    ReplyDelete
    Replies
    1. Why would you want to? You like paying twice in one month?

      Delete
  4. Interesting but MetroPCS offers unlimited data for $50 without any taxes or $40 per line if you have more than one line. That seems like a better family plan than Walmart "family mobile"

    ReplyDelete
    Replies
    1. But you cant tether. With Family Mobile you can. That is worth something.

      Delete
  5. Mintsim, Gophone and Metro still have them beat at every price point, especially if Walfone doesn't already include taxes/fees.

    The latter two also offer better coverage.

    Even if none of that was true, I still wouldn't use Tracfone unless they became the only carrier left in America.

    After all, they'd just lose my data every time I put your sim in a new phone.

    ReplyDelete
    Replies
    1. Not at the $30 price point. Mintsim is bulk purchase this is not. Metro $30 is 1GB. Gophone doesn't even have a $30 plan with data.

      Delete
  6. Do we know if new customers who sign-up as prepaid can make their payments at Walmart locations?

    ReplyDelete
  7. So customers already using family mobile plan are going to get hit with 2 months worth of bills at one point? what happens if they cant afford a double bill? They get shut off for a month until they can pay again?

    ReplyDelete
    Replies
    1. I think we can still remain on post pay billing uf we chose, according to what I read previously.

      Delete
  8. Imma say this, I have an account with them and on my account Im the primary. I got switch to pre paid and the other number is still post paid. I paid my bill and my phone is off and the other one is on. Now I have to pay $50. Too get mine on. They did not say they were going to pre paid. I got the message about the "changes" but they NEVER mentioned pre paid. They basically told me to deal with it. Not a happy customer

    ReplyDelete
    Replies
    1. Leave, never do business with an America Movil brand again. They all suck at CS.

      Delete
  9. Since migration began with my particular phone on the family mobile network about a week ago the internet data service has been horrible. I have a full 1GB of data and cant access it. I get stranded going to job interviews because the GPS wont work (it works with internet connection obviously); I cant research right quick when I'm out (no internet); it's horrible. Never had these problems before and I've had the service for over 5 years now.

    ReplyDelete
    Replies
    1. Short term, use "here" (here we go) for navigation. Pretty good and works completely off line.

      Long term, don't do business with Carlos Slime and his various America Movil brands.

      Delete
    2. GPS does NOT require mobile data to work. It may connect a little faster with GPS assist from the mobile network, but that's not necessary.

      Delete
    3. Yes, but many popular mapping apps and the ones pushed by cell store sales people do require data "of course you need data", not in their interest to educate customers otherwise, so the myth persists. If you want traffic you need data, if you use Waze, if you use g-maps and wander past (get lost?) what you cached wile on WiFi, all need data.

      I am a fan of Here (mentioned above) also but live traffic is useful at times.

      Delete
  10. So there has been a big screw up with this whole change-over.
    On April 23rd I paid my last bill of $44.12 for one of the Unlimited Talk, Text and Data prepaid plans. On May 3rd my phone stopped being able to access the service plan's Data. Also had some issues sending and receiving texts.
    It turns out that when the switch occurred, the service plan associated with my account suddenly went from Unlimited Talk Text and Data to a $24.88 plan with Talk, Text and NO data.
    When I wanted to change it to a plan that would restore my Data connectivity, it said that I would have to wait until May 20th to take effect.

    I contacted Customer Support and inquired about this unauthorized change to my service plan, and that I wanted the Data (which I paid for on the 23rd) to be restored. They told me that I would have to pay them right away for changing the $24.88 plan to the $29.88 plan if I wanted to make that change.

    I don't know about you, but I'm not paying this company $44.12 + $29.88 in the span of 2 weeks for screwing up my account and causing me to lose access to my Data connectivity. I'm going to be switching service providers.

    ReplyDelete
    Replies
    1. Same.. I paid my bill and they switched my plan to the 24.99! Pissed!

      Delete
  11. Replies
    1. IF you are in the US and try to use T-Mobile and don't have roaming, and don't have one of the few phones with Band 12, there is a very good chance you will get "no service". The service footprint is still rather small once you take away both of those.

      Delete
  12. The $24.88 plan now includes 1GB of Data. https://www.myfamilymobile.com/serviceplan

    ReplyDelete
  13. I know a lot of people switching from Family Mobile because of this so called switch. I been with them 3 years strong now. Well it is mothers day tomorrow and I don't get paid till Tuesday. I called in for an extension and they told me they took that out of their service plan. And was very smug when telling me. So I asked her if there was anything she could do to help me out. She said I can pay my bill right now or try a new phone company. Wow!!!!! I had to repeat it because I thought I heard her wrong. And she said it again. I don't know if I can stay with the same service after that level of disrespect! Little did she knows I work for 19 Action New in Cleveland. And I been gathering people that just had the same problems I did. And I'm making a news package about it. It's sad when a company doesn't think they have to help you out because they don't think people have other options.

    ReplyDelete
    Replies
    1. Classic Carlos Slime / trashfone brand customer circus. Maybe another 1.3 MILLION customers will flee this quarter like they did last quarter.

      Delete
  14. Here's the new Walmart Family Mobile lineup effective May 3rd.

    ◾$24.88 unlimited talk, text and data, NOW WITH first 1 GB at high speed.
    ◾$29.88 unlimited talk, text and data, first 2 GB at high speed
    ◾$39.88 unlimited talk, text and data, first 5 GB at high speed
    ◾$49.88 unlimited talk, text and data, first 13 GB at high speed

    ReplyDelete
  15. I read on a Walmart brochure in Minnesota if you have the $49.88 unlimited talk,text,data 10GB 4G LTE plan, and since Tracfone just added the 3 GB now, a total of 13 GB, only the 10 GB are at 4G LTE speed,and the extra 3GB is slowed way down to 2 GB. I'm moving on.

    ReplyDelete
  16. My dad has had family mobile for quite a few years now with me and two of my other children on his account he is a primary person on the account he gets a discount for working at a Walmart facility. My question is will he still get his discount for this family plan will it remain the same why is there a change in family mobile why is it changing over to whatever crappy service is going to I'm confused disappointed and very upset about this because not only is he helping me support my children and helping us have phone so we can be safe and get in contact with one another he is the Sole Provider for me and my family at this time so his cell phone bill is going to be going up the roof correct or incorrect and somebody please help me with this matter give me some information offer some opinion thanks

    ReplyDelete
    Replies
    1. There are a lot of T-Mobile MVNO's out there. Have you considered switching to one of them to lessen the load on your Dad's wallet? Speedtalk has 250T or 250T or 250Mb for $5 every 30 days. $7.50 gets you 375 or 375 or 375. Puretalk has 600 or 1800 plus 100 Mb for $15 a month. Lots of low cost alternatives to choose from.

      Dale

      Delete
  17. I know this is not HoFo, but Read The Post. Just Read The Post.

    ReplyDelete
  18. Now that the switch is complete on my lines, I can no longer get my bank balances, news alerts, etc, via text message. I spent 45 minutes on the phone, 3 separate times with customer support that knows nothing. finally on live support chat, the person told me tracfone doesnt support premium text messages. they also told me my parental controls were gone on my kid line, being able to limit who she can make/receive calls to/from.

    ReplyDelete
    Replies
    1. Welcome to Carlos Slime's America Movil / trashfone customer disservice circus.

      Delete
  19. Just got off the phone with customer service and was told that I have to make another payment just to keep my service on... I just made a payment 2weeks ago....Been with family mobile for years but now I'm going to Metro PC

    ReplyDelete
  20. Hattis law firm - what rhymes with/sounds like Mass Action Slaw Soup

    ReplyDelete
  21. The change sucks. I accidentally made a double payment last month (April 27th). No worries. I figured id be good for this months payment. Nope. Call customer service and get the runaround for 2 days. They pretty much told me I'm sol and i paid for prepaid. I knew nothing about it and can't speak to a supervisor. Seriously considering changing service after 2 years. Sad.

    ReplyDelete
  22. they told me sorry we no longer have web filters for kid lines that's gone along with parental controls

    ReplyDelete
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