Home - , , , - Ting Adds Over 20,000 Customers From RingPlus In Q1 2017, But Hopes To Keep 5,000-7,000

Ting Adds Over 20,000 Customers From RingPlus In Q1 2017, But Hopes To Keep 5,000-7,000

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In February early this year, Sprint had shut down RingPlus, effectively rendering thousands of RingPlus customers in limbo. Shortly after, Ting Mobile had agreed to a deal to have those displaced customers migrated to its service. Ting now claims to have added more than 20,000 customers from RingPlus during the first quarter of this year, but the MVNO is not sure yet just how many of these users it can keep as paying subscribers moving forward.

After operating for over a year, RingPlus had managed to accumulate some 100,000 customers (as of late last year). Obviously, Ting Mobile would want to welcome those customers with open arms, but the transition was easier said than done. As explained by Elliott Noss, the chief executive officer of Tucows (which operates Ting), during a recent post-earnings conference call, there were supposed to be 80,000 incoming RingPlus accounts, but 35,000 of them turn out to be inactive accounts. Still, Noss revealed that during the first three months of 2017, Ting gained about 5,500 net customers organically, plus an additional 9,000 former RingPlus users that signed up for an account via credit card.

While Noss believes that thousands of former RingPlus users may still decide to join Ting in the coming few weeks or months, he also expects increased customer turnover. Be that as it may, Ting is targeting to convert between 5,000 to 7,000 former customers of RingPlus into paying Ting subscribers.

As a mobile virtual network operator (MVNO), Ting Mobile leases network capacity from Sprint, but in 2014, it began offering support for a GSM network, likely provided by another major US wireless carrier, T-Mobile.


Source: FierceWireless

36 comments:

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  1. I was one of those... but left Ting. Huge sticker shock.

    Much better company, for sure! But still the same network and phone problems.

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  2. Ting customer service is decent but the prices are sky high.

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  3. But...how is it trying to retain customers?

    If it's not even offering a special bonus to new paying subscriptions, then this is basically a whole lot of nothing.

    Of course they'd like more paying customers, as would any MVNO, but that's not relevant to consumers unless they've got a better case to make than the one that's currently not good enough.

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  4. So where do we go next? Is anyone else offering some free service to the RingPlus refugees?

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    1. CellNuvo got two lines with them.

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    2. Jason in PortlandMay 12, 2017 at 12:49 PM

      My candid advice as someone who previously used Freedompop and RingPlus is to consider paying something for service (or if one qualifies consider Lifeline). Tello isn't free (and recently changed minimum plan prices to $8/mo.+tax and minimum Pay-as-you-go to $10+tax), but is probably the least expensive option in most cases involving BYOSD.

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    3. I do have a couple of Gophones with Fpop, but I can't stand the VOIP app unreliability. Data seems fine, so it's worth what I paid. And the coverage is great.

      My pre-FED Sprint phone is only useful around the house due to coverage, so I'm not wanting to spend much, if anything. It's more of a toy. I think I'll try CellNuvo next. It reeks of that cheap too good to be true aspect, which I kinda take as a challenge. Lemme see if I can get something for nothing.

      Ting couldn't be nicer, but the pricing works out to about $1/minute with my very light usage.

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    4. @Jason in Portland-

      Tello minimum plan was $8 do a bit but is currently $5.

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  5. SpeedTalk Clubplans start at $3 that's the best deal out there

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  6. We were migrated to Ting, and appreciated the $35 credit/each account. We are keeping one of two lines. It costs about $10/month more, but the mobile data is faster and more reliable. I can make calls now on ski trips and when camping, so I can save a little by ditching my backup service (RingPlus charged a lot for optional roaming). And I am learning to save with Ting using their Dashboard alerts. The Ting app is terrific, and so is the customer service.
    My other line a backup phone and is going to Tello pay-go as when the Ting credit expires.

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  7. I took my 4 phones from RP to Ting for the credit and then cellnuvo. Ting is really good customer service wise and coverage, but outside what I wanted to pay.

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  8. I was slow about migrating my RP line to Ting. Finally contacted them last week and they said it was too late (for the $35 credit), but they had a new line offer of $25. I'm still sitting on my hands.

    My intention was to buy their $99 Moto G4 Play and use the credit for a little discount. But then the Play went back up to $149. I can wait.

    I didn't really want to get into a monthly payment for a backup line. Looked like it would be at least $10 to $12/month for not much service.

    I was briefly more interested when some Anon here commented that you could just pay the $6/mo line fee and use it for wifi calling, but looking at Ting's site seemed to indicate that wasn't true.

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    1. My relative is not using his Ting line every month. It costs him $6 plus $1.47 tax to keep it for emergencies. Still using up the Ting credit. I noticed that a tiny bit of data did not trigger the $3 charge last month, so perhaps they still allow a slight grace amount for data service before the next tier is charged.

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    2. Sounds like a switch to Tello paygo is in the future.

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    3. Phone swap to his Real Mobile paygo line, $20/year plan. Then Tello.

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  9. I'd recommend a great company but I hesitate because I don't want a bunch of cheap freeloading thieves using the same company that I use. No MVNO in their right mind would want a bunch of X-RP customers.

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    1. Accepting an offer of free service is not theft.

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    2. choosing not to pay is not theft just like paying over 100 dollars a month for unlimited is not stupid. Some people are ill informed and would gladly take free if they knew about it. Once given the knowledge you can choose to do whatever you want. Besides paying less for less phone service allows me to spend money for travel.

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    3. The "Ring Plus Users are Thieves" troll probably hasn't cracked open a dictionary in many a year.

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    4. Ouch..sounds like that hit home with a few--unfortunately amazingly accurate and one reason why R+ no longer exists.

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    5. Did RP ever have free service? Not when I was with them for a couple of years.

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    6. Of course. You weren't paying attention. The Totally Free plan lasted a couple of years, for example. All documented here on PPPN.

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    7. "Did RP ever have free" Of course they did, from the beginning--that was their vision "free phone service for everyone". What the owner didn't anticipate was that people would take advantage of the free service by using 10 plus phones for themselves by using their dogs, cats and 3rd never met cousins names. They would use one phone until it was almost out of data then they would switch to the second phone and so on. Those entitled people are the reason RP no longer exists...that and all the chargebacks. A good idea doesn't work if you have a bunch of entitled abusers as customers. Many of those same people went to Ting, used their $35 bucks of goodwill land now are looking for the next sucker company to screw.

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    8. " they did, from the beginning--that was their vision "free phone service for everyone". What the owner didn't anticipate was that people would take advantage of the free service by using 10 plus phones for themselves by using their dogs, cats and 3rd never met cousins names..."

      Nothing wrong with enrolling in a service and using what they allow you to use. To call wise consumers "entitled abusers" is a flat-out lie.... spoken perhaps by someone who themself runs an MVNO and hates the customers with a passion.

      The Ting folks also run an MVNO. They looked at RingPlus, its customers, and its history, and they chose to make the $35 offer. It's clear that they know the industry better than you do, and have too much principle and IQ points to smear wise consumers as "entitled abusers".

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    9. "Nothing wrong with" Of course there is nothing wrong with it if in your mind if you're the person stealing from the business. One phone per person was the rule and we all know that rule was being abused. Unfortunately I was a customer (one of the few perhaps) that did not take advantage of a good thing. I played by all the rules and so did those that I referred. It will happen again with another unsuspecting operator and the outcome will likely be the same if some of the same R+ customers join.
      Read my lips..it's not about using what you paid for but if you were cheating with multiple phones than you're the entitled abusing thief. You and those like you are the reason R+ is dead
      Keep using the "wise consumer I paid for" excuse if that's what clears your conscience! Now you and the likes of you are doing the same to Ting.

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    10. ""Nothing wrong with" Of course there is nothing wrong with it if in your mind if you're the person stealing from the business. "

      See what Dennis said. No theft has been described at all. When you are going on and on about stealing, you are lying and describing nothing that ever happened.

      "Unfortunately I was a customer (one of the few perhaps) that did not take advantage of a good thing"

      The only thing "unfortunate" is that you were perhaps too stupid to make use of the service.

      "Read my lips..it's not about using what you paid for but if you were cheating with multiple phones than you're the entitled abusing thief."

      Perfect example of a lie: no theft occurred.

      "You and those like you are the reason R+ is dead."

      There is no evidence whatsoever that those who used the advertised services killed RingPlus. And if this is true, the fault lies with Ringplus for running an unsustainable business model.

      "Keep using the "wise consumer I paid for" excuse if that's what clears your conscience! Now you and the likes of you are doing the same to Ting. "

      No excuse needed: all involved have and should have clean consciences. No theft occurred. No amount of imagining that theft occurred can change this.

      Accepting an offer of free service isn't theft.

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    11. " You and those like you are the reason R+ is dead..."

      If you have a business model set up where the more customers you have, the more likely you are to fail, it is entirely your fault for setting up such a crazy business model. It is no way the default of the customers. And yes, this includes customers who increase their business with the company by registering their dog to use the company the product is advertising and encouraging everyone to consume.

      In real businesses that are run properly, the more customers you have, the better you do, and the more a single customer does business with you, the better you do.

      Imagine a grocery store where if you decide to fill up 3 carts instead of just to take to the checkout, you are hurting the business and will be called a thief. Yeah, that is how you are imagining businesses should be.

      Walk with heads held high, former RingPlus customers. You did nothing wrong... and if the company was crazy enough to set itself up so that the more you do business with it, the more they are likely to fail, laugh and don't feel guilty.

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  10. Terrible experience with Ting. Don't know what happened. But I would not recommend them.

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    Replies
    1. Haha. This is a very funny comment.

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  11. Great experience with Ting.

    Terrible with CellNuvo.

    I needed a SIM card, and the front page said they would sell one to me at checkout for setting up my account. It never did. so I could not use my account.. no SIM!

    I talked to the CEO of the company about it. He as slackjawed and had no idea what was going on. Nor did several others. After weeks. they finally told me that they had no way to sell me a SIM.

    I shook my head and moved on.

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    Replies
    1. You could have just bought a sim elsewhere - any mvno will do.

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    2. I asked around and plenty were willing to sell it for $30 to me. CellNuvo (Falsely) advertised $5.

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  12. Horrid Ting customer service. Would not wish on others.

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  13. I would stay away from any sprint MVNOs. Takes too long to port in/out the number even between TING and Tello. MVNOs with ATT/TMo will get it done in couple of hours and the phone will be operational quickly.

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    Replies
    1. Technically, moving a number between Sprint MVNOs is not called a port. These number transfers in the Sprint system take more time because they involve an extra step - the original MVNO must release the MEID.

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