Ting Mobile had agreed to a deal to have those displaced customers migrated to its service. Ting now claims to have added more than 20,000 customers from RingPlus during the first quarter of this year, but the MVNO is not sure yet just how many of these users it can keep as paying subscribers moving forward.
After operating for over a year, RingPlus had managed to accumulate some 100,000 customers (as of late last year). Obviously, Ting Mobile would want to welcome those customers with open arms, but the transition was easier said than done. As explained by Elliott Noss, the chief executive officer of Tucows (which operates Ting), during a recent post-earnings conference call, there were supposed to be 80,000 incoming RingPlus accounts, but 35,000 of them turn out to be inactive accounts. Still, Noss revealed that during the first three months of 2017, Ting gained about 5,500 net customers organically, plus an additional 9,000 former RingPlus users that signed up for an account via credit card.
While Noss believes that thousands of former RingPlus users may still decide to join Ting in the coming few weeks or months, he also expects increased customer turnover. Be that as it may, Ting is targeting to convert between 5,000 to 7,000 former customers of RingPlus into paying Ting subscribers.
As a mobile virtual network operator (MVNO), Ting Mobile leases network capacity from Sprint, but in 2014, it began offering support for a GSM network, likely provided by another major US wireless carrier, T-Mobile.