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Virgin Mobile Assures Existing Android Customers of Continuous Service With Migration to Boost Mobile

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Over a week ago, Virgin Mobile announced the new Inner Circle offer along with their plans of becoming an iPhone-exclusive company. While many expressed their interest in the new plan, the Android subscribers of the Sprint prepaid phone service grew concerned over this announcement. This led the company to address the concerns of their Android customers and assure them of continuous wireless service and support.

Taking through their Community Board, Virgin Mobile released a statement on how the new change would affect their Android customers. According to the mobile phone service company, existing Android customers still have access to their device and services by signing into My Account. The Community Manager also shared that the mobile phone company will continue to offer online device upgrades for Android customers until next year. The post also shares that national retail locations like Walmart, Best Buy, and others, will continue to offer Android devices until at least the end of this year.

As for the concerns of their customers on the status of their Android devices after mid-2018, the prepaid phone company shared that they have paired up with Boost Mobile, their sister company operating under Sprint's network as well. Starting later this year, Virgin Mobile Android users will be able to transfer their current phone and serviceplan to Boost. Since Boost Mobile will still be offering different Android devices, Virgin Mobile customers may choose to switch over to this service. And since they are still under the same network, Virgin Mobile assures its customers that there will be a simple and hassle-free method for making the switch.

By switching to Boost Mobile, the Android customers of Virgin Mobile will be able to retain their current plan and phone. They also have the option to switch to any of the phones and plans offered by Boost Mobile. But again, this option will be available to Virgin Mobile customers throughout 2018.



Source: Virgin Mobile

65 comments:

Comment Page :
  1. So you'll switch over to Boost and keep your current Virgin plan? Meaning you can't stay on Virgin and do the same?

    ReplyDelete
    Replies
    1. You can stay on Virgin, but eventually replacment Virgin Mobile Android phones won't be available. So if you need a new phone and none are available you can switch to Boost.

      Delete
    2. "So if you need a new phone and none are available you can switch to Boost..."

      That's what Sprint hopes. Instead, half will switch to T-Mobile, most of the rest to AT&T or Verizon based plans or MVNOs, and 10% will stick with Boost or something else on the Sprint network.

      Delete
    3. "Instead, half will switch to T-Mobile, most of the rest to AT&T or Verizon based plans or MVNOs"

      Why? Boost is on the same network they were already on with Virgin, and these people already are OK with restricted phone choices.

      Delete
    4. Half will switch because the other prepaid companies have smelled the blood in the water and are actively advertising multi-line discounts.

      Delete
    5. "Why? Boost is on the same network they were already on with Virgin, and these people already are OK with restricted phone choices."

      More than half of phone users choose Android instead of IOS (iPhone) so there goes a large part of Virgin's current/potential audience.

      Also, Virgin has offered budget/low-price/burner phones for years. No more. iPhones are only in the premium range. There goes another large chunk of Virgin's current or potential customer base.

      Delete
  2. Looks like Boost Mobile is the de facto dumping ground for "undesirables" who just can't afford an iPhone...or who prefer changing their default apps, sideloading apps, and uninstalling/disabling preloaded bloat.

    The latter is literally the only reason I'm not using Virgin right now.

    If only Apple wasn't blinded by and choking on a thick cloud of smug, then maybe both their phones and Virgin would actually be worth using.

    ReplyDelete
    Replies
    1. Maybe if you actually looked on Boost Mobile's website. You see they sell iPhone too.

      Delete
    2. I'm not an Apple fan, but even I'll admit whatever they're doing vis a vis the iPhone, it has worked quite well for them.

      Delete
    3. As a former Virgin Mobile user since 2007, I know that the quality of the service declined when Sprint took over the company! I also know that Boost phones are more expensive and less reliable than before! I've only been without Virgin Mobile for less than a month and I left because I got tired of trying to explain problems to people who could not understand fluent English!!!!!¡

      Delete
    4. Why do messages have to be approved before being posted; especially when you're telling the truth??¿

      Delete
    5. A commenter above mentioned the reps don't speak fluent English.

      I have a Virgin Mobile phone that I let lapse for about two weeks since I hadn't gotten around to buying a new card at the local pharmacy. As a result, Virgin sent me a reminder email letting me know the phone number was suspended, but that I could get it working by doing a Top-Up.

      As I hovered the mouse over the email address from which the email came, I saw that the bubble which appeared said "Virgin Mobile Customer Service Colombia".

      Could that be where the call center is? Colombia?

      I also have a Boost phone. I had recently called customer service for an issue and I heard the rep talking to someone else in the office in Spanish. I had always assumed they were based in Mexico, but now I wonder if both Boost and Virgin are actually in Colombia.

      Delete
    6. I haven't used Boost in several years but when I did a couple of reps told me they were in the Dominican Republic.

      Delete
    7. Just spoke to Sprint CS yesterday. Very professional, good English, based in Quezon City, Philippines.

      Delete
    8. Yeah, I don't get the criticism of such high quality non-US customer support, other than for racist reasons. As long as they are doing the job well, I don't care where they are from.

      Delete
  3. Sprint executives have been on drugs for a long time, but it's even worse with the new regime these days.

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  4. "simple and hassle-free method for making the switch"
    oh okay... so all of a sudden my virgin phone will work on boost? why can't they just do that now if it's so easy?

    ReplyDelete
    Replies
    1. In fact, I moved from VM to Boost about a year ago and it was incredibly easy.

      Delete
  5. exactly... same network but you can't even switch a virgin phone to boost... but now they want to be easy and hassle free all of a sudden

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  6. i have a few boost mobile stores and we have been taking virgin mobile payments for years about 20% of my payments are for virgin. So this a natural evolution of the virgin mobile brand and it will finally allow us to port virgin mobile customers to boost and make them direct customers of boost and I can finally help virgin customers get new phones.

    alot of haters on here as always but this a good thing actually.

    ReplyDelete
    Replies
    1. How smooth do you think the transition will be for customers, and for the entity that accepts their payment, i.e. you? Will everything be handled on the backend, they can keep coming to your stores, making payments and you'll be able to process them without any hassle? Or since you mentioned 'port' do you think there will be a temporary loss of service?

      Delete
    2. As smooth as a buckboard on a cobblestone street in a gusty gale. You should know Sprint by now!

      Delete
    3. In past we were not able to port any sprint or virgin number direct to boost mobile. I have already noticed that in past few months I have been able to have my dealer tech support port a few virgin mobile numbers direct to boost. so I think going forward I won't even have to call tech support any more to do it. It will be just like a normal port like from metro or cricket. Our system should just have an icon to port directly which will make it simple for any boost store to port you. And under 10 minutes tops

      Delete
    4. Since you're a Boost dealer.. would you be able to confirm this? I understand that SPG wants Boost mobile independent dealers to be open seven days a week till 7pm. Is this truth or rumor?

      Delete
    5. They do want us to be open 7 days a week, but we dont have to have 7pm as closing time. i close my stores at 5 pm on sundays. Coorporate wants boost to compete with metro and cricket on sundays. In our market we have better numbers than metro and cricket but on sundays they have better numbers obviously because they were open. With boost mobile pricing being the best in industry going forward it makes no sense to anyone who uses alot of data to go anywhere but boost. We have unlimited for only $45 monthly on auto pay. I use 100gb a month and and am never throttled. I get speed tests of 100m down and 10 up in most places, I am using an galaxy s7 with a newer LTE chipset that supports "spark" sprint network which connects 3 lte towers to your phone at 1 time. the iphone 7 and galaxy s7 and newer support this tech.

      Delete
    6. IF Walmart, open 24 hours a day, ends up getting a lot more Boost/etc business than you because you have chosen to be open a very limited amount of time, you have no one to blame but yourself.

      The first rule of customer service is "serve the customers", not stick an unfriendly "Closed" sign in their face.

      Delete
  7. one more thing, With boost mobile customers get an upgrade every 4 months so now virgin customers can get same upgrade. Better for them actually because best buy and walmart never give customers upgrade price so virgin customers will actually save money on new handsets

    ReplyDelete
    Replies
    1. What do u mean "upgrade" coz i been using boost for a year and half and never heard of upgrades..

      Delete
  8. I've already cancelled my virgin mobile account. I feel like I just left a sinking ship. Their website is broken, their customer service stinks and their plans moving forward are confusing. They've also made me feel like a second class citizen after years of being a loyal customer. Screw you virgin. I hope you tank.

    ReplyDelete
    Replies
    1. This all makes me sorry that I have chosen Virgin mobile.

      Delete
    2. This all makes me very glad I left it.

      Delete
  9. Signed up for free year of Sprint Unlimited Data postpaid instead. $14 for SIM and overnight mail. $1.99/month plus ~$4 taxes. 10GB hotspot, VPN. 800 min voice and 100mb data roaming. International roaming. $72/year, and I BYOP my universal unlocked iPhone. Credit check and port from outside Sprint required. Promo ends tomorrow.

    ReplyDelete
    Replies
    1. I'm getting 25 Mbps down and 7 up on 2-3 bars Sprint signal in my house.
      Slower than AT&T was here (35/8 avg), but faster than I thought it would be.

      Delete
    2. Sprint postpaid free year Unlimited everything service extended thru July 31. Just signed up for a second line. My unlocked phone qualified, so BYOD again. This time Telesales did not require a SIM purchase (I had the right one), so I saved the $14. 18 minutes on the phone, including the credit check. Waiting for port. 866-782-8777

      Delete
    3. Ported into Sprint 'free' post-paid yesterday. iPhone 6S just hit 29.9 Mbps down and 11.97 up with 35 ms ping. That's good enough for me.
      Hotspot is ranging from 3.3-7 Mbps down.
      If you're coming from an AT&T MVNO remember to delete the data profile, or you won't get Sprint LTE.

      Delete
    4. My first month on Sprint prepaid, BYOP Free Everything plan is $3.27.
      $1.99 fee, .40 reg charge, .01 state surcharge, .12 sales tax, .75 state 911 fee.

      Delete
  10. Just ordered a Virgin iPhone. Will save $280-340 first year AFTER new phone purchase compared to current carrier. This deal is only beat by the Sprint postpaid free year deal w/BYOP that ends tomorrow. My phone did not qualify for that one.

    ReplyDelete
  11. I have VM and it sucks in my area so does boost that's why everyone where I live switched to T-Mobile or Verizon time to start shopping for a new phone company

    ReplyDelete
    Replies
    1. Sprint's native network sucks everywhere.

      Delete
    2. "Sprint's native network sucks everywhere."

      Not everywhere. According to their own maps. Sprint "sucks" in all but 6 or so states. In the rest, you are out of luck, with only a small part or almost none covered.

      Delete
  12. My dad has VM and is grandfathered in to the 18¢ a min plan on a dumb phone. I'm guessing he wouldn't be able to switch to Boost and keep the same plan. He doesn't use the phone enough to warrant paying for a monthly plan. TracFone looks like his best option at the moment if he has to switch.

    ReplyDelete
    Replies
    1. Jason in PortlandJune 30, 2017 at 10:44 AM

      If you (and your dad) are willing to use an MVNO and search for a BYOSD-ready dumbphone, there are some excellent current pay-as-you-go options out there. Tello, Real Mobile, Expo, and ECO Mobile all offer pay-per-minute service on the Sprint Network for 5¢/min. or less.

      Delete
  13. Been With VM 15+..but the Last 3 have been the worst.. Now I see why there's no direct icon on my phone anymore wondered what happened to it.. Does anyone know about Metro PCS... Been thinking about switching to them.. My daughter left VM Yrs Ago To T-mobile.. Lil fancy for my pocket.. On a fixed income ya no...Change Is Good.. Definitely Ready For Mine.. RIP VM

    ReplyDelete
    Replies
    1. If your daughter visits you, or lives nearby, how good is her T-Mobile service coverage and speed-wise? If it's good, then MetroPCS will be good for you, provided they have a plan that suits your budget. Also look at other T-Mobile carrier options such as Ultra Mobile/MintSIM, Boom Mobile, Lyca Mobile, etc--they'll be cheaper than Metro.

      Delete
  14. First of all good morning.Now this is the first time i'am hearing about this. I did see the promotion of getting a iphone,& paying a $1, for a whole year.Ir sounded like a good deal,but I wish they would offer a payment plan for iPhone. Can't afford to pay for the iPhone in full.I havent even had my Samsung galaxy s7 a whole year! But if they offered payment I would opt to change to iphone,even though iam scared of it.As for Virgin Mobile,omg ,they have been totally awesome in my case.If ever I had a question ,or problem,they were so attentive .It also helps to have auropay,in my case,I have nothing but good feedback from this company Virgin Mobile.And if they are in another country ,I've always understand them.So iam so stunned of the negative feedback.Now I will go research this matter as far as the iPhone only on VM.Everbody have a good day & calm down.Customer for over 5 yearsKeep up the good work.VM has through out my account upgraded my account as years went by.$50 & never run out of data,never slows down.Keep up the good work VM to your loyal customers.


    ReplyDelete
    Replies
    1. Based on some previous replies, you shouldn't have any problems, Irma. We'll see how long this "iPhone-only" phase lasts, but if it does for longer than a year, it sounds like Sprint will transition you to Boost where you could keep using your S7 and pay the same monthly.

      Delete
    2. Irma virgin mobile accepts paypal credit on the website last I checked. They give you like 6 months to pay off your bill.

      Delete
  15. This sucks my son and I are not iphone lovers AT ALL! THE switch to boost will have to do.

    ReplyDelete
    Replies
    1. If you think iPhones are easy to use compared to Android, just plug an iPhone into your PC and copy some music files to it. Go ahead, I dare you...

      Delete
    2. It's very easy to copy music files from a PC to an iPhone.

      Delete
    3. So they fixed it, so you can attach the iPhone like a thumb drive via its lighening cable, grab some MP3's on your C drive and copy or drag them to a folder on your iPhone, then unplug it and play?

      Delete
    4. How quaint. Still searching "C" drives? How DOS of you.

      No need to search your drive. Launch (free) iTunes, click sych music. Pick/check titles, albums, artists, playlist, genres, or entire library you want to copy to iPhone. Click Apply and wait for copy. No need to unplug before you click Music app and play.
      You can set it for autosync, so that when artists, playlists, genres or library is updated with new music on computer (or iPhone), computer and iPhone will sync the music automatically when you plug in the iPhone. This works for books, podcasts, movies, TV, tones and photos if you want. And you can automatically backup your whole iPhone or just what you want by plugging it in.
      Full manual control is always available for DOS lovers.

      Delete
    5. iTunes is a clunky utility that makes it harder to just simply move sound files. The hassle if synching and playlists adds even more time making a task which should be easy very complicated.

      And C drives still exist on all PCs, as the main drive infact. The simple file operations of attach copy paste don't even involve DOS.

      Delete
    6. I bet I can plug in an Android device (or even a Windows Phone), open my PC drive and drag a song from it to to the Android and be all done with it by the time iTunes even loads up.

      Then, I am willing to bet money that I can't just simply copy a song file to an attached IOS device, in this quick and intuitive fashion.

      This is one area where the Apple attention to user experience is completely lacking.

      Delete
    7. The "Full manual control is always available for DOS lovers." guy is incorrect.

      I just now connected an iPad to a Windows 10 PC. The only available place to drag anything is the camera (DCIM) directory. The connection is indeed still crippled as to not allow transfer of files of other types, including sound and media files.

      Delete
  16. I HAVE BEEN A VIRGIN CUSTOMER FOR 10 YEARS AND ITS BEEN GREAT RECENTLY AS MY CAR WAS BEING TOWED THE TOWTRUCK DRIVER WAS CHATTING ABOUT HIS IPHONE SERVICE FAMILY PLAN AND I WAS SHOCKED...ALL THE DATA WAS GONE IN WEEK 1..MUSIC STREAMING WAS NOT FREE AND ANY EXTRA COST EXTRA AND THE PRICE WAS ALREADY DOUBLE TO START..IT WAS AWFUL HEARING OF SOMEBODY GETTING SUCH BAD VALUE FOR THEIR HARD EARNED MONEY...VIRGIN HAS EXCELLENT PLANS EXCELLENT VALUE AND EXCELLENT CUSTOMER SERVICE IN FACT ...DID I MENTION...THAT VIRGIN PREPAID CELL PHONES PLANS AND SERVICE ARE.....
    EXCELLENT!!!

    ReplyDelete
    Replies
    1. Too bad Virgin must charge a huge monthly fee to allow one to use lower-case letters in blog posts.....

      Delete
  17. Just a few weeks ago I, and many other Virgin Mobile Data Done Right users, had to switch over to the "regular" Virgin Mobile service. It was a very painful process with many customers complaining of long hold times, never getting a rep, and numerous bits of misinformation communicated from reps to customers. The ones that actually accomplished this switch and are still with Virgin Mobile on Android phones are now reeling over this news... I am sure that anyone who just made the switch last month will now be intent on switching to another carrier ASAP. Their handling of the Data Done Right conversion was awful, and with their terrible customer service, I would suggest that anyone without an iPhone who is still with Virgin Mobile to run like hell...

    ReplyDelete
  18. Hi! Wild News indeed! I was a 15+ Loyal VM Customer w an HTC V Android phone, who was saving doe for the day Samsung Galaxy 8+ Phones would appear on Virgin Mobile. Just when I saved enough cash, this iPhone Suck-it-up Crap appeared on the VM Website and I felt shut out. Fearing Boost Mobile will do a similar iPhone
    -Only Cross-over Surrender Deal (with it's Customers) next year, I ran to Best Buy with the intent to get my Galaxy S8+ packaged with VM and Boost's parent company Sprint (this to make sure it would be 100% easy to transfer my phone number). The boys at Best Buy persuaded me to go with Verizon instead! Haha, when they had me speak "Live" to a VM tech (who sounded like he was at the Taj Mahal) to cancel & explain my VM departure (& retrieve some important transfer access code number), the VM tech actually said I could still get a Galaxy 8 with them! I laughed and said, "Ya'll need to read the paper or watch the news!" There's a tide a coming! So far, I'm happy at Verizon. Got a blazingly fast Galaxy phone, plus a Hot Spot (when I need to keep working at the Laundromat). My new phone bill is approximately 10 to 12 dollars higher than my earlier VM plan. Good Luck VM Android Users! Hope you all make wise and safe decisions about your Phone Future!

    ReplyDelete
  19. I had been a loyal Virgin Mobile customer for over 8 years using an old LG Android.....of course I established the account in 2009 and lost my pin number so when the web page changed and started asking for PIN to top-up, I was unable to.....calling customer service was a waste of time, when I finally did get thru all they wanted to do was upgrade me to an iphone......so enough was enough, went out and got a brand new LG android from another carrier and Im happy.....so unless you have your PIN number from your old android you are SCREWED.....

    ReplyDelete
  20. Company makes a bold yet unsettling and decidedly unintelligent move that ultimately leads to it's unraveling structure and stock price drop? Welcome to 2017 where dumb is the norm if you own a multi-million dollar business. My better half tells me most will say "I'm getting away from Sprint entirely so this doesn't happen to me in Round 2"

    Confused and overwhelmed with options I'll take anything that doesn't involve Sprint towers or Boost Service. I'm not conforming to using an iPhone because of Virgin's silly decision making skills.

    ReplyDelete
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