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Boom Mobile No Longer Including Unlimited Talk With Some Plans

Boom Mobile LogoMulticarrier (Verizon and Sprint) MVNO Boom Mobile is no longer offering unlimited voice minutes on four of its lower cost "Boom Red"(Verizon Network) plans. Three of the four affected plans are for 3G devices only. The changed plans are:

  • $19.99 3G devices only - Was unlimited minutes, unlimited text, no data; Now 1000 minutes, unlimited texts, no data.
  • $19.99 4G devices only - Was unlimited minutes, unlimited text, 250 MB data; Now 1000 minutes, unlimited texts, 250 MB data.
  • $24.99 3G devices only - Was unlimited minutes, unlimited text, 500 MB data; Now 2000 minutes, unlimited texts, 500 MB data.
  • $29.99 3G devices only - Was unlimited minutes, unlimited text, 1 GB data; Now 2500 minutes, unlimited texts, 1 GB data.

I'm not surprised that minutes have been capped, but I am surprised that the caps are as low as they are. Selling "unlimited" anything is a delicate balancing act for MVNOs. The carriers generally charge MVNOs by the minute, text and MB of data, so customers that use too much of anything cost the MVNO money.  I believe that all MVNOs have secret caps on their unlimited services. I've heard rumors that these caps run from 3000 - 6000 for voice minutes and 4000 - 10000 for texts.  For Boom to cap the minutes as low as they did suggests that Verizon has significantly raised its wholesale per minute rate. The fact that it's mostly 3G device plans that were affected might mean that Verizon is trying to get 3G devices off its network in preparation for it's planned end of 2019 2G shutdown. Verizon 3G is data-only so without 2G, 3G phones will be unable to make or receive calls. 

In other Boom Mobile news, it looks like Boom no longer offers service on the T-Mobile network. There were only two T-Mobile based plans and they weren't very competitively priced so I don't think they will be missed. 

There have been no changes to Boom's other plans. See our Prepaid Operator Profile - Boom Mobile post for a complete listing of Boom plans and features.

46 comments:

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  1. And Boom!'s first crack is showing in the general MVNO slow collapse. This is not surprising at all.

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    1. They are just trying to do away with 3G according to Jeff H from Boom! however, they still affected the 19.99 4G plan.

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  2. Will people on the old unlimited plans that were changed now be grandfathered?

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    1. They will not be grandfathered. New limits are effective at the next plan renewal.

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    2. Time to move again. I'll try Twigby for unlimited voice and text for15

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    3. This is not a true statement. A direct retail customer that had that plan can renew it. There isn't an option to purchase the plan as a new plan. This is focused on 3G for a couple of reasons....The coming of an end with VZW in regards to 3G and we had a certain segment of customers that took unlimited to new levels.

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    4. Dennis, Jeff H. of Boom! Mobile said "All direct boom! Mobile customers are grandfathered in and these new plans are in place going forward" at http://www.howardforums.com/showthread.php?p=16883423#post16883423 . Were you told something different?

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    5. I was shown a letter from Jeff H. to Boom Mobile dealers that stated;

      "We are removing the $19.99 & $24.99 3G unlimited talk and text for all customers. We are also adding a few plans as well. All of your customers will need to make a choice on whether to renew on a new 3G plan that was added or find a different provider for them."

      Apparently the rules are different for direct (online) customers than they are for customers using dealers.

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    6. If its geared towards 3G why is the 19.99 4G plan being affected?

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  3. Dennis, what is the actual situation with boom! mobile data, voice and messaging roaming on red plans?

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    1. Based on user reports, there is very little or no roaming on Boom anymore.

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  4. Say what you will about TracFone but they have buying power, similar to Wal-Mart, it may not be pretty but it's effective.

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  5. Verizon has pockets as deep as the Grand Canyon. Surprising that they are raising the rates of wholesale minutes.

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    1. What's your point? They're in business to keep stockholders happy, just like att, T-Mobile.

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    2. And the customers? They don't matter?

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  6. Boom probably wants greater profits. Same reason their roaming/extended coverage is practically nonexistent.

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    1. To be fair, data roaming is very rare or non existent in the prepaid world. It is not sustainable when there are people who roam non stop. In case you didn't know, roaming is expensive. It makes sense that Boom! would discontinue that feature.

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    2. Not just data, voice too. Too many holes to draw any reasonable conclusions. I suppose if one needs verizon voice coverage in extended areas then it's best to go with the underlying carrier. At least there it should be clear if there's coverage under the prepaid plans.

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  7. I enjoy Boom's service. Volte is nice and visual voicemail. I just noticed they offer a $35 plan with 3gb of data.

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  8. I'm a recent Boom customer and I'm loving it to death. I don't have the roaming needs that some folks have; if that changes I'll look somewhere else. I'm also not someone who to save money tries to keep a 3G phone on an MVNO until it falls apart from age. I like the savings from an MVNO, but my top priority for using one is to keep from having to sign a contract with a carrier, all of whom IMO are the spawn of Stan. I have a VoLTE compliant HTC 10, and I'm loving VoLTE to death on Boom, same with visual voice mail. Moving forward, people are going to have to realize that you're going to have to spend the money on the right technology, the days of cheapo 3G phones especially on VZW are numbered.

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    1. Spawn of SATAN, sorry. :)

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  9. Didn't Boom used to offer AT&T plans?

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    1. For business only. Now they only offer sprint and Verizon

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  10. Was just about to sign up 2 phones on the $19.99 4g plan with unlimited voice and text and 250MB data. Now thinking about red pocket or total wireless. Please Boom bring back the old $19.99 plan.

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  11. People still talk on phones? 😀

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  12. Looks like someone dropped the BOOM! :=)

    Not surprising at all. I'm glad I didn't jump with them. The roaming is gone and they're going to just keep cutting and trimming back. I expect them to be out of business by end of 2017.

    MVNOs are in a tough position. Nothing to distinguish themselves and old Carlos has a monopoly on reselling Verizon for all practical purposes.

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    1. Metro, Mintsim, Gophone and the Trac brands all seem to have the GSM markets locked down.

      Meanwhile, Verizon's non-support for unlocked devices, poor pricing and selection of branded devices, and relatively uncompetitive pricing except on Trac brands tends to be the reason Verizon and its MVNOs aren't that popular in prepaid circles.

      Boom is just suffering from the roadblocks Verizon puts in place to stop people from using subsidized prepaid devices on MVNOs.

      Sprint pulled that shit and wound up killing both Ringplus and themselves.

      Now Verizon's sticking to the same tactic with predictable results.

      Any MVNO that still wants to stay in business will stick to AT&T instead, since the CDMA networks cut off the target demographic from cheap compatible devices, while Mintsim's already staked their claim to Magenta's prepaid subs.

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    2. But Verizon has the coverage, that's why people stick with the Trac family. Sprint is a dead duck and has been for a decade. People want coverage, Verizon has that. The problem for the non-Trac MVNOs is they are being squeezed out rapidly. No one can get the favorable terms Trac gets merely from their size and being on Walmart shelves...

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    3. Out of business?????? Anybody that has a business based on selling 3G will be out of business. The fact that it was said because we are trimming down a piece of business that VZW will shut down means we aren't waiting until the last minute. I love all the armchair business owners that understand all that we have to deal with in regards to the carriers. I'm sorry if this sounds a little defensive but I will stand for our company. We have operated for almost 20 yrs now.

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    4. I ported out of Boom! and to my dismay, Im only getting 3G data with my new provider when it showed in my map I would get LTE. I am disappointed to say the least!

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    5. No, people are going to have to understand that the target demographic isn't folks who want "cheap, cheap, cheap" anymore. Spend $300 or $400 for a modern phone and get with the times or get left behind when 3G dies! The landscape has changed. I don't use an MVNO because it's cheap, I use it because I want control.

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    6. So, when the fly-by-night mvno suddenly goes out of business and you lose your number and more, you call that "control"?

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    7. I'll take my chances, I actually keep an old 3G phone activated on Page Plus for emergencies, plus how many MVNOs have just shut down without notice? I swear, this site that is supposedly about MVNOs sure draws some people who are down on them. Also, being that I visit HoFo and this place every day ... I do my homework on things ... if I saw any developing issues I'd port out sooner than later. I went to Boom because I wanted VoLTE and wanted on the VZW network, it rules supreme in my area as far as coverage, TMobile is akin to tin cans and string and AT&T is quite spotty, plus Boom is the only MVNO I know of who's offering VoLTE. I have no loyalty to any MVNO, though, I'm completely selfish and go where it suits my situation.

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    8. "Sprint pulled that shit and wound up killing both Ringplus and themselves."

      And RingPlus had nothing to do with it by "selling" subscriptions with for a price that was a fraction of what it cost to deliver?

      If you buy something for a dollar and sell it for a dime year after year, it's not rocket science to figure out "yeah, this can't go on".

      (And no, in no way am I going to blame and insult the RingPlus customers...ANY of them, who did nothing wrong by subscribing to/paying for the company's poorly planned business model)

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  13. Disappointed, moving on.

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  14. Many mvnos will go cdma only because Sprint is cheap and Verizon though costlier is still reasonable in its requirements. Att is no longer allowing new mvnos at all (except through mvnes I believe) and Tmobile wants you to hit 100k or they will shut you down..." So yeah, cdma is the cheaper choice... thank god for Verizon because Sprint just doesn't cut it...

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    1. Source on either of those claims?

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    2. interesting

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  15. I was excited about VOLTE as well but to be honest with you I have not need it once. I usually dont use internet and calls at the same time and the voice quality has been the same in my experience. I do however love the Hotspot feature. Ive used it on my ipad and such.

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  16. Wow,looks like classic bait & switch. I came close to going with them, am so glad that I didn't dump Selectel (annual plan for lite usage), to do so. Now maybe the real villain is Big Red, upping the wholesale cost to Boom!. But that's some cutback, "Unlimited" to "1,000" voice minutes on their $19.95 3G plan. I probably use 1600 on two lines (AT&T Prepaid main #, Selectel secondary line). Something told me that it was too good to be true, all they hype & hoopla not withstanding.

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    1. It is a shame that you didn't because you would have been grandfathered into those plans. So I'm not sure what you mean by bait and switch....we didn't switch it. We just stopped selling it.

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    2. I used to have two lines with Boom! now I only have one. I will keep my 19.99 active so I can keep getting the unlimited voice and text although now Rok offers unlimited talk and text and 1GB of LTE. Boom never offered that even with the old plan. They only gave you 250MB.

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  17. Does boom still offer voice text data roaming?

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    1. There are reports that roaming text may be the only roaming available. I have gotten conflicting responses from Boom! when asked their customer service.

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  18. Boom's tags need updating

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  19. Boom is definitely going under. I understand why someone said "bait and switch" basically All their plans are no longer available for new customers. They even have a new plan which advertises 5GB of data, but is actually 2GB of LTE + 3GB of 2G) who does that?? Really "shady" if you ask me.

    And even customers that are on their old plans are having serious problems (service is disconnected after data is used up while on their "throttled" plan) This problem happened twice in the last 2 billing cycle and is yet to be resolved.

    Not to mention the customer service has fallen significantly since they now have more customers. CSRs arguing and raising their voice to customers. Ridiculous.
    They were good at the start, not so much now.

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