Home - , , , - FreedomPop Disabling Accounts With No Voice Use, Here's How to Re-Enable Yours

FreedomPop Disabling Accounts With No Voice Use, Here's How to Re-Enable Yours

Yesterday, I went to use the phone and discovered that data wasn't working.  My phone is a LG G4 with a FreedomPop LTE GSM SIM. FreedomPop is a data-only service so with no data I couldn't use Hangouts for calling or Google Voice for texting.

I had lunch at a restaurant with WiFi and logged in to my FreedomPop dashboard at my.freedompop.com where I was greeted with a pop up that said;

Your device is asleep due to non-use. If you'd like to wake up your device, click here 

I had been using my phone every day for data so I thought it was odd to be deactivated for non-use. But I clicked the link and got a message that my account had been reactivated and I should reboot to restore my data service. I rebooted but still no data. I went back to my.freedompop.com, and saw the same "...device is asleep..." message again! So I clicked the reactivate link again, rebooted again and still no data, but at least the device asleep message was gone from my account. Giving up, I put the phone in my pocket. When I next looked at 45 minutes later data was finally working.

If you are having the same problem it's important to use the new mobile friendly version of the Freedompop dashboard at my.freedompop.com to reactivate your account, not the old www.freedompop.com page. The old www version (picture above) has a bug that displays a never ending Please wait... message that makes the reactivate link unclickable. The new my.freedompop page works, although reactivation isn't instant and you may have to reactivate more than once before it sticks.

Apparently, I wasn't alone in having my data cut off by FreedomPop yesterday. FreedomPop's own user forum has dozens of reports by other users who had their data cut off for non-use in spite of having used their phones regularly. FreedomPop Forum administrator Alejandra G responded to several of the complaints with this message:

Due to a recent policy change, active phone numbers will be disconnected and accounts will go dormant on paid and free accounts that has no outbound calls in last 60 days (2 billing cycles) or accounts that have two failed payments. 

We are afraid you will not be able to get the same number you used to have but you can choose a new one from the main page, online

Apparently, FreedomPop's definition of non-use is not making phone calls with the FreedomPop Messaging VoIP app. I don't use the FreedomPop app because it doesn't let me make calls using my Google Voice number, which has been my main and only phone number for many years.  Instead I use Google's Hangouts app which not only works with Google Voice but also seems to be more stable than the FreedomPop app. I know that many other FreedomPop users treat FreedomPop as a data-only service and use other OTT apps for calling and messaging.

In the past, FreedomPop never seemed to care whether people used its app or something else. It's probably to FreedomPop's advantage for customers to not use their app as it reduces the traffic through their VoIP connection which should lower FreedomPop's costs. I suspect cutting customers off for not making calls through the FreedomPop app is a cost-cutting tactic. FreedomPop probably pays a monthly line charge for each VoIP number. Maybe FreedomPop will allow customers who don't use the FreedomPop app to switch to data only accounts with no assigned phone number.

It's hard to be sure, but the deactivation for non-use policy appears to only affect FreedomPop GSM LTE SIM users. Most of the users who reported the issue on the FreedomPop forum didn't say which FreedomPop service (Sprint, Global GSM or LTE GSM) they were using, but those who did were all LTE GSM users.

Disabling inactive accounts is the second cost cutting measure FreedomPop has taken this week. The first being the throttling of Sprint based account's data to 1 mbps. Hopefully the cost cutting is the result of smarter management rather than a cash flow problem.

Update 9/10/2017:  After my FreedomPop AT&T LTE SIM was deactivated July 6, 2017. I immediately reactivated it. 60 days from July 6 is Sept. 4. My SIM was not deactivated on Sept. 4 and is still active today, Sept 10. I have never made a call with the SIM using the FreedomPop app (I use Hangouts for all calling and messaging). Based on my experience the 60 day rule does not seem to be enforced.

For more about FreedomPop see our FreedomPop Profile post.

Image source FreedomPop Forum

80 comments:

Comment Page :
  1. Dude, ringplus flashback... Wtf. Thanks for the heads up!

    ReplyDelete
  2. Thanks for the info. Is it possible when we click on the recent posts showing on the right side of the page that we get linked or forwarded exactly to that post instead of the article? It gets really hard to find the post especially if there are maybe a hundred of comments already in the article. - Thanks/

    ReplyDelete
  3. I used to get reimbursed for the mobile data used for FreedomPop app phone calls, which seemed highly appropriate given that the service is exclusively VoIP. But sometime in the last couple months, this practice of data reimbursement stopped. Consequently, I had switched to entirely using Hangouts.

    ReplyDelete
  4. That's why these mvno's come & Go! Consumers don't have time to be playing data games chasing data back and forth when they cut their phone on. I believe FreedomPop is going to start seeing a decline in use and losing customers

    ReplyDelete
  5. Freedom pops just like a balloon.

    ReplyDelete
  6. There are people who truly use FreedomPop as their only voice line?

    ReplyDelete
    Replies
    1. I do, although I have little use for voice calls and I have a backup (legacy Gold Rewards T-Mobile PayGo). Everything is social media and OTT messaging these days.

      Delete
    2. I've been trying FP GSM with Google Voice as my daily driver for over a week. Earlier I tried the FP App but it was terrible. I suspect that FP wants people on its app in order to earn more $, and this service interruption is an effort to dislodge "freeloader" users. I would gladly pay for the < 1gb, just not at their current $19.99 price.

      Delete
    3. Erik Pritchard — Interesting that you use the term "freeloader" when FreedomPop is explicitly marketed as a "freemium" service, i.e., a business model that allows a consumer to receive basic services for free, but requires them to pay for any service deemed to be premium.

      Delete
    4. Erik: There are no freeloaders users of Freedompop. It's simply not possible, even in their business model. The customers only use exactly as much service as the company offers and the customers enroll into.

      Unfortunately, you are misinformed in this matter.

      Delete
  7. "Maybe FreedomPop will allow customers who don't use the FreedomPop app to switch to data only accounts with no assigned phone number."

    I have 2 data only accounts with no assigned phone number and both accounts were cut off.

    ReplyDelete
  8. Well there's alternatives (not free, but cheap)
    Low calls user can use H2O prepay for 90 days

    ReplyDelete
  9. I had the inactive status issue as posted and followed these instructions and my problem was fixed right away. I must have wasted an hour on the old freedompop account screen with the spinning wheel. I too had been using my phone for data only using google hangouts for calls. I'll use the FP app a little more often now. Thanks

    ReplyDelete
  10. Thanks this tip worked like a charm.

    ReplyDelete
  11. So can we log in and click the "reactivate" button every 60 days in lieu of making a FP Messenger call? Or is there no substitute for making a FP Messenger call?

    ReplyDelete
  12. You should be able to just click the reactivate link when you get deactivated. Of course, that's hard to do when your data doesn't work.

    ReplyDelete
    Replies
    1. I think I'll carry around their free hotspot with me on days 59-61. :-)

      Delete
    2. I've been using the new account page for awhile (my.freedompop.com) and just saw the hibernation message pop up for my AT&T hotspot. All it took was one click and I was back in business.

      Delete
  13. I hope you get some good income from page views as I'm going to be spending a lot more time on this site researching alternatives for the possibility (eventuality?) of FreedomPop going belly up.

    ReplyDelete
    Replies
    1. The best low cost alternatives I've found are CellNuvo and Tello on Sprint, US Mobile on T-Mobile or H20 pay as you go on AT&T. Maybe others have found better options.

      Delete
  14. The newest version of the FreedomPop messaging app includes ads, so perhaps FreedomPop is doing this as a way to force people to open the messaging app and increase their ad view revenue.

    ReplyDelete
  15. Oh Danny boy, the pipes, the pipes are calling...

    ReplyDelete
  16. How do you use google voice on data only mode? It's not working for me.. Google Voice or hangouts work only on Wi-Fi for calling..

    ReplyDelete
    Replies
    1. I use Hangouts for calls to and from my Google Voice number over WiFi or data.
      I use the Google Voice app for SMS and MMS to and from my Google Voice number over WiFi or data.

      If your Google apps don't work with data, check that you haven't blocked Google Play Services' data access.

      Delete
    2. really wanted to get GV to work. but could never get GV Hangouts to work with Freedompop. for me it was like a bad kludge on top of another bad kludge. so just using the freedompop app to make calls. works great despite the freedompop app being an ugly not-really-elegant phone app. good enough but really could be nicer. so really don't have to worry about being shut down for not making calls via freedompop.

      Delete
    3. I agree with Dennis. You definitely want to make sure you don't have "Restrict app background data" enabled for Google Play services.

      Delete
  17. Wow, total RingPlus flashback... makes me very concerned.

    I cannot get the freedompop app to work on my dual-sim phones. Have to go back and see if it is possible.

    ReplyDelete
    Replies
    1. I have it downloaded to my dual SIM phone too, looks like the freedom Pop app was able to identify the phone as dual-sim.

      Delete
    2. It works on mine. Blu r1 hd, hotspot too.

      Delete
  18. It sounds like the LTE SIM has becomes somewhat useless for tablets now.

    ReplyDelete
    Replies
    1. You can probably use the Freedompop app to make the required call from your tablet. If not, just install the app on a phone and log in with the account you use for your tablet and make the call from the phone or just keep reactivating the account from a wifi connection.

      Delete
    2. The app works fine on my LTE tablet.

      Delete
  19. Can someone tell me where this statement is found in Freedompop's terms and conditions because I cannot find it. Thanks:

    "Active phone numbers will be disconnected and accounts will go dormant on paid and free accounts that has no outbound calls in last 60 days (2 billing cycles) or accounts that have two failed payments."

    ReplyDelete
    Replies
    1. TOS can change at anytime. USE IT or LOSE IT!

      Delete
    2. I understand that. But shouldn't this wording be mentioned anywhere in their terms and conditions?? How would anyone know of this condition unless it is mentioned in their terms and conditions.

      Delete
  20. They just need to permanently cancel every number that does not make calls. Ring Plus had the same issue with their brilliant bunch. Use the phone, a four year old could do it.

    ReplyDelete
    Replies
    1. I agree.

      FP should cancel almost everyone and create a hurricane of contempt for their brand, all so we can watch them self-immolate for fun and pleasure.

      Delete
    2. Freedom Pop just like Ring Plus is disposable to almost all users. When the doors close the people too cheap to have real phone service will just move on to the next company they can bleed dry!

      Delete
  21. Free is not really free. I don't mind paying for a good service. I have MetroPCS and it's been extremely reliable.

    ReplyDelete
    Replies
    1. Until your phone stops working while you're out on your lunch break and you can't call in to transfer the sim to your backup.

      Then you miss an important call/email that gets you chewed out back at work.

      Might as well just go with GoPhone or Mintsim.

      Delete
  22. Everyone who bought an LTE SIM to put in a hotspot are going to be displeased.

    ReplyDelete
  23. It looks like Google isn't smart enough to keep their own app (Hangouts) grin dozing, weird.

    ReplyDelete
  24. Why would Freedompop cancel AT&T customer's phone numbers but leave Sprint customer's numbers indefinitely?

    ReplyDelete
    Replies
    1. The higher cost of providing decent cell service.

      Delete
  25. Is that why my calls weren't going through with the AT&T FreedomPop Sim Card.

    ReplyDelete
  26. I'm surprised to see how many people use Freedom Pop. I didn't really think many people would go for it.

    ReplyDelete
    Replies
    1. Oh come on. "FREE" is too much to resist.

      Delete
    2. People don't USE freedom pop.......that's what the article is about. They have a fp phone # on an old cell that's thrown in a drawer somewhere. Free seems to draw from the bottom of the barrel when it comes to cell phone users. It has to be difficult making money if you're a MVNO having to carry members with the free mentality.

      Delete
  27. Thank you Dennis, excellent information, as always. I have a bunch of FP sim's, including for MiFi (Three UK network), Sprint, Three UK and ATT LTE. Only my ATT LTE SIM showed the dormant status. Like many people, I use Hangouts for voice calls rather than their app. I don't think it's a big deal to use the app for voice calls to avoid dormancy, but I do think they should have notified customers first. Oh well, for a free service, we definitely get what we pay for!

    ReplyDelete
  28. You can get an app to spew out a voice call periodically, and set it to a Best Buy phone tree or some other such number that will answer but won't bother anyone. Then you will be good to go.

    ReplyDelete
  29. My ATT LTE data-only SIM (no phone number) was also deactivated like this. But the 3G "world" SIM and my Sprint accounts had no issues. I guess this is a new thing that we'll have to keep an eye on, in addition to the monthly expiring credit.

    ReplyDelete
  30. I have been using Hangouts to make/receive calls as it is the default phone service on my phone. If I make Freedompop Messaging the default to make a call or two each month to satisfy Freedompop's new policy, would I still be able to using Hangouts to make/receive calls or would I need to choose between the two phone services?

    ReplyDelete
    Replies
    1. You can still use Hangouts even if you have the Freedompop messaging app installed and active.

      Delete
    2. Thanks. So, I should be able to use Hangouts even if Freedompop Messaging app is the default?

      Delete
    3. Yes, you can use the Hangouts Dialer to make Hangouts calls and the stock dialer to make FreedomPop calls.

      Delete
    4. Would having Hangouts as the default prevent me from making Freedompop calls? When I use the Freedompop's dialer or Messaging app, I keep getting an automated message that I am not authorized to make calls. Thanks.

      Delete
    5. I don't use the FreedomPop app but I believe it needs to be set as the default calling app to work. You should be able to use the Hangouts dialer even if FreedomPop is the default.

      If you are running Marshmallow or Nougat the not authorized error probably means that some permission the app needs is set to not allowed. Check Settings > Apps > Messaging > Permissions.

      Delete
  31. You could enable the Freedompop Messaging app long enough to make a phone call every 2 months, and then either disable or uninstall the Messaging app so that it does not conflict with the Google Hangouts app.

    ReplyDelete
    Replies
    1. Is there a simply/easy way to do this? Thanks.

      Delete
    2. Disabling and reenabling apps is only possible if the app has a Disable option (I don't think FreedomPop Messaging does) or if your phone is rooted or is a Samsung. If you are rooted you can use Titanium Backup to disable and enable apps. If you have a Samsung phone you can use Package Disabler Pro, which doesn't require root but only works on Samsung.

      Delete
  32. "Your device is asleep due to non use." Such weasel words for "We have suspended service to your account." Now, they try to say that the SIM card is a device, but the SIM is not asleep, you turned off the service.

    While I understand their desire to not pay for connections that are not in use, this and the Sprint cutback do seem to indicate major cash flow problems, which is a problem for all who depend on them.

    ReplyDelete
    Replies
    1. Well if you're NOT using your service to begin with than I'd hardly say that you "depend" on them! They depend on you to use your service and if you don't then they should cancel it--simple as that
      I'd hardly call that being a weasel.

      Delete
    2. The person might well depend on the data portion of FreedomPop, and not give a rip about "phone calls"

      Delete
  33. Exact same thing happened to me. I had to contact customer service to get it re-enabled. It does appear to be LTE SIM only. My wife has the Global SIM and nothing happened.

    ReplyDelete
  34. Would making calls using the Android Dialer satisfy the outbound call requirement? I installed the Freedompop messaging app. But it always opens the Hangouts dialer instead of the Freedompop dialer.

    ReplyDelete
    Replies
    1. The FreedomPop Messaging app is supposed to intercept and handle calls made with the Android dialer. So as long as that's working calls made with the Android Dialer should count as FreedomPop calls.

      Delete
  35. Working great, thanks for the link to the working website my.freedompop.com to reactivate my 4g LTE sim!

    ReplyDelete
  36. Earlier I commented that FP was trying to dislodge "freeloader" users; those users not paying for service and using Google Voice instead of the FP app. Interestingly, a few people took offense to that word, even suggesting that freeloading is impossible due to FP's business plan. Remember that using Google Voice bypasses FP's ability to charge for voicemail, minutes, MMS,and voice minutes-- meaning FP loses control and gives away data for free. In this context, I wonder what others think of the term "freeloader"?

    ReplyDelete
    Replies
    1. They weren't "freeloaders", they were FP's valued customers having signed up for the plans which FP was advertising.

      Yes, it's easy to take offense at the attitude that customers who sign up for a service and actually use it are "freeloaders". It is part of an insane attempt at a "company always right, customer always wrong" attitude.

      "Remember that using Google Voice..."

      Google Voice is an app like any other. One is no more a "freeloader" for using GV than they are for playing Angry Birds.

      "...meaning FP loses control and gives away data for free"

      If that is their business model, it is their fault for coming up with it and advertising it. It is bass-ackwards to heap derision on the customers who sign up for the advertised packages.

      If a company goes out of business because it has a rickety business plan that falls apart because customers decide to use a very popular app (Google Voice as well as Nextplus, Imessage, Whatsapp, Skype and thousands of others that do what you describe), then it is not the fault of wise costumers. Even if someone like you will point a finger and bellow "Freeloader!!!" because someone sends text messages using WhatsApp instead of using SMS/MMS.

      Again, people who sign up for advertised plans, and use them wisely (including using GV instead of voicemail, WhatsApp instead of MMS, Skype instead of talking on phone minutes) deserve a pat on the back, not a lame and ocmpletely baseless insult.

      Delete
    2. As a proud freeloader myself I take no offense to the term, but I offer you my apology for having offended.

      I have to wonder how I could be a valuable customer to FP as I don't pay them any money nor do I watch ads-- I just enjoy a little free cellular data. From my perspective this something-for-nothing arrangement fits the definition of the term you find offensive. I don't fault myself nor anyone else for taking advantage of a good deal-- maybe the word just hits you differently than me.

      I am not a die-hard capitalist...I side with customers first. Thus I support things like net neutrality, cable unbundling, and Medicare for all.

      Take care!



      Delete
  37. On my account, the SIM (device) that had a cash credit associated to it did not get deactivated, but the other one did.

    I put the $5 in the account in case I went over, which doesn't turn out to be a problem for me, but the reactivating the credit every 30 days is a problem, as they say you can only do that three times.

    I think I will try the $2/month special for Rollover data, at least to use up the credit. Frankly, spending $2 month for the data I get, with up to 2 Gb rollover, still seems like a value.

    ReplyDelete
  38. freedom pop have always been scumbags. They will start billing your account and send you items you pay for without activating it. When they dont want you as a customer they will give you the runaround, purposely put up fake 404 dead links in your profile. You file a chargeback and they remove your total profile. The only thing you see if the shipment status window and nothing use. Beware of these idiots, if you have a suite number or extension in your address such as 123 main street Apt 3 they will purposely leave out the Apt 3, even though you place it clearly on the sales order. Not only do they send you unactive items they are that dumb they cant even address a package correctly.

    ReplyDelete
  39. "Due to a recent policy change, active phone numbers will be disconnected and accounts will go dormant on paid and free accounts that has no outbound calls in last 60 days (2 billing cycles) or accounts that have two failed payments"

    How many outbound calls we need to make to avoid accounts go dormant ?

    ReplyDelete
    Replies
    1. One call every 60 days. But based on my experience FreedomPop doesn't seem to be enforcing that rule, I haven't made a call in 67 days and my line is still active.

      Delete
    2. Thank you! I haven't made any outbound calls since February; my line is still active, but today when I download the Freedompop App and try to make a call, it said no data connection and prompt me to connect WiFi or change location. I can use hangout to make calls, but can not make calls via Freedompop App. How to fix this?

      Delete
    3. If your phone shows signal bars but cellular data isn't working you probably have the wrong APN settings. See Configure APN Settings for instructions on setting up the APN.

      Delete
    4. Thank you. I have check the APN settings, it is correct. I can Sync account data, but just can not make and receive calls via the Freedompop App.

      Delete
    5. There is a Freedompop Diagnostic app for Android. None for iOS.

      Delete
  40. I keep finding more and more apps in Android that aren't in IOS.

    It gives me pause over ever switching to an iPhone... or if I did, maybe I'd keep an Android phone running too.

    ReplyDelete
Comment Page :


Comments must be approved before they will appear. The following types of comments will not be approved:
- Off topic, comments should be related to the contents of the post.
- Name calling and insults directed at other commenters.
- Racist, sexist, ableist etc. comments.
- Language you shouldn't use in front of other people's children.