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Ting Mobile Adds 19,000 New Subscribers In Second Quarter

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During the second quarter of this year, Ting Mobile was able to add 19,000 more customers, while at the same time, posted a very low customer turnover rate (more on this later). According to the mobile virtual network operator (MVNO), around half of the new customer additions can be attributed to former subscribers of RingPlus migrating to Ting after RingPlus discontinued its service back in February earlier this year. When RingPlus shut down a few months ago, an estimated 100,000 customers were left with no service provider, but some eventually shifted to Ting’s network.

As for the other half of the customer additions, Ting Mobile credits good old-fashioned organic growth. It bears noting that during the first three months of 2017, the carrier had posted net organic additions at about 5,000 customers. By adding another 4,500 in the second quarter, Ting brings its 2017 first half total to 9,500 customer additions. This total represents a huge improvement over the 6,000 organic additions the mobile operator had recorded in the second half of 2016.

Elliot Noss, the chief executive officer of Tucows (the parent company of Ting Mobile), revealed during a quarterly conference call with investors that Ting now has activated 170,000 accounts and has connected 278,000 devices. Half a year ago, the MVNO’s totals were at 151,000 active accounts and 245,000 connected devices.

With regards to churn, Noss is happy to announce that Ting Mobile registered its lowest monthly customer turnover rate from its core customer base since 2015. He further pointed out that this was quite an achievement for the carrier, considering how competition in the MVNO market has intensified in the last several quarters, especially with the onset of the so-called unlimited data wars.

In terms of earnings, Tucows generated a net revenue of $84.2 million during Q2 2017. This figure represents a year-over-year increase of 78 percent (a new record) compared to the $47.2 million reported during Q2 2016. The Internet company also posted profits of $5.2 million, a 29 percent improvement compared to the previous year’s second quarter results. Lastly, its earnings before interest, tax, depreciation and amortization (EBITDA) rose to $10.3 million, a 50 percent increase over last year.


Source: FierceWireless

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15 comments:

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  1. I'll assume that the increase is from Post Paid customers not old RP customers who bolted when the money ran out. Ting has excellent customer service, but was too much for me.

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  2. Someone do the math, what's the average revenue per customer?

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    1. Hard to tell, as the revenue they report is for Tucows, Ting's parent company, which includes many other businesses.

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  3. It's interesting that Ting is able to make a profit in this environment.

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  4. It doesn't surprise me that the make money, with their stiff prices.

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  5. Junk. Absorbed numbers to inflate their artificial growth. Awaiting Tina's turn in the inevitable MVNO collapse.

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  6. Their prices aren't good for my use. Plus I've always hater fees for just having a plan. That said, I'm glad it works for some people.

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  7. Their data pricing is still terrible.

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  8. Ting is way too expensive, I don't know why anyone would use them over Tello or USMobile. They have a whopping $6 line fee. Might as well get TracFone.

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    1. Ting has some premium features that the cheaper MVNOs don't offer: domestic roaming (voice and text), international roaming (GSM) for a fee, tethering, backed by a respected company. And I think this is new: free calls to 60+ countries including mobile numbers.

      https://help.ting.com/hc/en-us/articles/205428098

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    2. LOL, I moved the wife and Kid from Ting over to Tracfone AT&T BYOP a year an half ago. Ting would have been $36 for their usage this month and with TF it was around $12, that would be Ting's line fee.
      Roll over can be your friend!

      The 2 years the wife was on Ting she used C/S maybe 2x and it was tower issues Ting had not control over.

      Ting's C/S is highly over rated as well, much of it scripted. When I went through the pains of their Ring Plus migration they were clueless when carrier agnostic devices(Nexus/Moto) were having data provisioning issues and were recommending factory resets, rather than the simple APN reset to default. Not to mention them screwing users out of legitimate referrals.

      If you are ok with Ting(Sprint) and a single line user TWIGBY would be a better value..... and arguably even if you are sharing between lines.


      It is amazing that 19,000 people bought into the charade Ting is.

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  9. We're planning to move back to Ting after our 'free' year with Sprint expires. Ting has been successful offering no extra cost roaming, great customer service, helpful dashboard to control usage and cost, and plan sharing, which helps keep multi-line accounts affordable by accessing lower unit cost tiers. Their customers love them, according to several independent surveys (like 2X Consumer Reports). And $10/GB is not too bad for what is essentially pay-for-what-you-need data. Project Fi charges the same rate, and Comcast charges $12/GB.

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    1. "We're planning to move back to Ting after our 'free' year with Sprint expires. "

      I think Sprint itself will expire before the "Free" year does.

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  10. I am not a heavy user, I normally use less than 1G of data each month but the taxes and fees add up fast when I was at Ting. I use Mint Sim now with no overage and 2G of LTE data with unlimited call and text. Ting charged me $32 for <1G data, 1 call and 1 text. I paid $15 a month for Mint with unlimited data (LTE cap at 2G), call and text.

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    1. Same here, except I would use more data if I had it. Once my year with MintSIM runs out I'm going with their 10GB/$25mo plan - I'm not aware of anyone else offering that much data at that price. They also allow hotspot even when your data runs out and it's throttled to 128kbps. I doubt I'll ever really need that feature, but it's nice to know it's there just in case.

      In the meantime, I've got extra data needs covered for free courtesy of an old phone on CellNUVO {for which they graciously turned hotspot on also for free when I asked via email). Ads are pretty thin at the moment, so I'm glad I built up some reserve. Hoping ads pick up again as we get closer to the holidays.

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