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Consumer Cellular Makes Changes to Its Plans (Again)

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For the second time this year, Consumer Cellular has made some changes to its cell phone plans.

Prior to today's changes, the AT&T and T-Mobile MVNO offered 4 talk plans that could be matched to one of the 6 data/texting plan combinations offered by the MVNO. Unfortunately, these texts were not unlimited.

Today's changes gives subscribers a chance to choose from two talk plan options and a selection from 5 data plans, which now include unlimited texting.

Voice Plans

  • $15/month - includes 250 minutes
  • $20/month - includes unlimited minutes

Data/Text Plans
  • $5/month - includes unlimited text and 250 MB of data 
  • $10/month - includes unlimited text and 1GB of data
  • $20/month - includes unlimited text and 3GB of data
  • $30/month - includes unlimited text and 5GB of data
  • $40/month - includes unlimited text and 10GB of data
Taxes are not included in the monthly prices shown. There is no option for a data-only plan.

If you exceed the minutes or megabytes included with your plan in any month, Consumer Cellular will automatically upgrade to whichever plan covers the minutes or megabytes you have used. Unless you manually downgrade you plan you will stay on the higher plan in subsequent months. If you use more than 10 GB in a month, Consumer Cellular will charge $5 for each gigabyte over ten, up to a maximum of 18 GB. In addition to charging $5/GB for data over 10 GB, Consumer also throttles the added data to 128 Kbps.

Apart from single line plans, the MVNO has a couple of family lines they offer to their customers. An additional line may be added to the account for $15/month, which will share minutes and data with the first line. 

You may check out the prior plan options on this post


Source: Best MVNO

39 comments:

Comment Page :
  1. Still overpriced garbage ripping off seniors and stealing the limited money they have to live off of in retirement. Most CC customers would probably be better off with a much cheaper small data plan with unlimited voice minutes for as little as $20/month available from a number of providers. CC makes me sick.

    ReplyDelete
    Replies
    1. "Still overpriced garbage ripping off seniors and stealing the limited money"

      Stealing (theft) has a very specific meaning. Do you have anything to back this up? Actual instances or even charges?

      Or do you, like any Internet troll, use words for pejorative effect without any regards to actual meaning?

      Go ahead. Just one instance of theft.... just one....

      Delete
    2. CC's business model is selling overpriced service specifically to seniors. Why do you think that is? Why aren't they marketing to a younger crowd? Is it theft? Not technically. Is it illegal? No. But stealing by overcharging and targeting those most likely to be unaware of better options is still stealing. People used to understand that.

      Delete
    3. Anon614, you do know they have access to AT&T's postpaid network, right? Maybe T-Mobile's too, which could mean roaming on AT&T? What "number of providers" offer this?

      Delete
    4. I agree with Anon @614
      CC plans are still uncompetitive.
      Throw 'em in the trash!

      Delete
    5. I have been a CC customer for 10 years. It is the best and most affordable cell network in the business. Previously I had Verizon for years. Whoever you are, you are out of your league trashing CC. I am a real customer and I write this totally on my own experience and volition.

      Delete
    6. CC isn't the "most affordable" AT&T MVNO by any stretch of the imagination. Do your research. You could save some money.

      Delete
    7. CC has roaming which almost no other MVNO has.

      Delete
    8. CC has no roaming any longer. About 2 years ago when I first got them, I was able to roam, and so there was value in the service for me. Then maybe 6 months later, all of a sudden, I could not roam any longer. They said "oh, we don't cover that area now." LOL. So not sure where you get the roaming idea. They are a native provider AT&T and Tea Mobile nothing outside of those 2 networks native coverage.

      Delete
  2. You have a bold heading labeled Text Plans which s/b Voice Plans.

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  3. Junk. CC is really gimmicky.

    ReplyDelete
    Replies
    1. But the gimmick's working really well for them, Junkman...

      Delete
  4. Seniors aren't stupid and have a choice just like the rest of us. CC makes it easy to sign up and offer competitive services. They are not gouging seniors.

    ReplyDelete
  5. Pure Talk blows these CC plans out of the water by a mile. 20 bucks unlimited talk and text plus 500mb of data...U.S.based customer service that's rated one of the best out there..It's a no brainier..

    ReplyDelete
    Replies
    1. Cc has post paid roaming

      Delete
  6. Better off with a Cricket $30 plan with unlimited talk and text and soft cap on 1 GB. Ask my grandma...

    ReplyDelete
  7. tracfone flipphones have always been great and better for my elderly grandparents. speaking truth here. would never put them on consumer cellular.

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  8. Terribly uncompetitive.

    ReplyDelete
  9. Consumer Cellular supports hotspots. At least they used to. I've done it in the past with a Consumer Cellular SIM. I called customer service and requested hotspot support and they activated the service on my account. While I had the service, I enjoyed it. I only left for Project Fi because it was more flexible. I was happy with the service. Data was expensive though.

    ReplyDelete
  10. Mint Sim just beat this price.

    ReplyDelete
  11. To the commenters above, I don't (and never would) use CC not am I their target demo, but one of my grandparents does and after seeing their experience, I honestly think it's probably worth it for them. Yes, the plans are "overpriced" compared to what most of us use, but from what I've seen they do offer very good customer service including troubleshooting phone and plan issues and exercise a great deal of patience with my less than tech savvy grandparents. Sometimes the minutes / data aren't all you're paying for (for example, if I wasn't around to help, I could never recommend a Tracfone-affiliated MVNO to my grandparents because if anything goes wrong I know they'd simply be without a phone).

    ReplyDelete
    Replies
    1. Pure Talk has excellent customer, and tech service as well plus they, in my opinion, are a better value.

      Dale

      Delete
  12. "At the same time, mobile hotspot is not allowed."

    Is this a recent restriction? There are numerous Howard Forums posts over the years that stated that Consumer Cellular did support hotspot (even though the website never stated it).

    ReplyDelete
    Replies
    1. CC used to allow hotspot. However, their Terms and Conditions page currently includes this "... plans (unless specifically designated for tethering usage) cannot be used for any applications that tether the device (through use of, including without limitation, connection kits, other phone/smartphone to computer accessories, BLUETOOTH® or any other wireless technology) to Personal Computers (including without limitation, laptops), or other equipment for any purpose." I don't know it they enforce that prohibition or not.

      Delete
  13. Some people will complain about anything if it isn't free (see Sprint $1 for a year). They want unlimited non-throttled 4g let data, unlimited talk and text, on Verizon with unlimited hotspot and roaming. For nothing. I guess if they got they'd complain it's garbage because it doesn't work in Canada.

    ReplyDelete
  14. Back in their 'inexpensive service for everyone' days, my first cell phone and service were through them. And a parent that is now in their current target demographic has been with them for almost two decades. They have a very surprising level of customer service compared to most communications companies these days. Also, they are no-contract *post*paid.

    Two other huge changes are that extra lines are now $15/mo. extra (was $10), and gone is their $10+per-minute-charges "emergency" plan.

    IMHO it could be worth it to those who need the customer service and don't want to spend their time researching other carriers and/or their own fixes to handset issues.

    ReplyDelete
    Replies
    1. Ya, I like how they claw back much of the supposed savings by increasing the cost of additional lines to $15, $10 was bad enough, but $15?
      So a family of 4 sharing service would be paying $45 just for the lines, nuts!

      Delete
    2. Speaking of customer service, I have this story about how the CC customer service solved an odd problem:

      I have family members who have two CC phones (on the same account) and, by happenstance, CC activated one phone on ATT and one on TMobile, although that really made no difference for the first two years.

      Then, in August, when one person would call the other on the CC phone (a completely free call because of the unlimited free mins between phones on the same account) any talking the first person did wouldn't get through to the other person's CC phone. They called CC and went through a long process with the agent of testing both phones to check if it was a hardware issue and even swapped the SIMs between the phones to see if that made a difference. It didn't.

      The CC person then concluded, "Well, maybe it has to do with the fact that they are on different cell companies."

      Does that make sense? If you're on ATT, you don't worry about what company your friend uses if you call her.

      So, CC then mailed out a new SIM for the TMobile phone in order to put that phone onto the ATT network.

      The problems disappeared once the phone number was transferred onto ATT from TMobile.

      Why it should have helped is a mystery.

      Delete
  15. SpeedTalk has much better plans then CC or PurTalk, their plans start at $5 per month with more minuets text and data.

    ReplyDelete
    Replies
    1. Speedtalk isn't available on the AT&T network according to their website, unless they added it recently and just haven't updated the site yet.

      Delete
    2. Here or there, SpeedTalk does offer AT&T service through Jolt! mobile. As I recall, the rates were not very competitive on the low end of the scale. They may be competitive at the upper end of the scale but as I'm not looking at plans much above $15 a month, I hadn't given those much more than a cursory glance.

      Dale

      Delete
  16. most Consumer Cellular customers get activated on T-Mobile anyway. I think SpeedTalk is also on Verizon, T-Mobile & Sprint.

    ReplyDelete
  17. Just checked by father's CC phone and mobile hotspot data is still working. So at least for existing customers seems to be still allowed and active.

    For roaming data coverage Consumer Cellular is the only MVNO that provides AT&T postpaid roaming coverage that I'm aware of. For those who need full roaming and a less costly option than ATT it's the only alternative.

    ReplyDelete
  18. They raised the rate for a second line from $10 to $15, but it appears that our current account is grandfathered at the $10 rate, and includes the bump from 1.5 to 3 Gb data.

    Dennis, can you clarify the hard data cap and tethering prohibition? Used to be they'd just bump the account to a higher tier if we ran over they selected plan. Also our iPhone has been provisioned for tethering use - wonder if that has changed?

    ReplyDelete
    Replies
    1. Consumer Cellular automatically upgrades customers to a higher tier if they exceed their minutes or data allocation. See the updated post for the details.

      Users report that hotspot is available on request.

      Delete
  19. To those who complain about high prices: that is try for higher usage scenarios, but for our pattern (2 lines, under 250 minutes, under 1.5 Gb data) with auto roll up to next tier, and tethering provisioned, it's hard to beat the $42.75 plus taxes and get some off network roaming and competent CSRs.

    ReplyDelete
    Replies
    1. I agree. PC Mag named them Best Bargain Plan for Couples, and it's true. My daughter and her husband spend $60/month for two lines and all they need. They will get double the data now for the same price. My wife paid $22/month until she switched to the free Sprint Unlimited plan. Excellent customer service, off-network roaming with AT&T service, hotspot if you request it and free talk among family plan members are some of the popular benefits. 2.5M very satisfied customers.

      Delete
  20. Error: "If you use more than 10 GB in a month, Consumer Cellular will charge $10 or each gigabyte over ten,...."
    The overage rate is $5/GB, not $10 (as stated in the subsequent sentence).

    ReplyDelete
    Replies
    1. I've corrected the error, thanks for pointing it out.

      Delete
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