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Prepaid Operator Profile - Airvoice Wireless

This one of a series of Prepaid Phone News' profiles covering the major US mobile operators and MVNOs.

Overview: Airvoice (888-944-2355) is a Mobile Virtual Network Operator (MVNO) that began operating in 1999 using the AT&T Network.

According to an FCC filing, Airvoice had more than 150,000 customers as of March, 2012.


Airvoice uses AT&T's 850 and 1900 Mhz network with UMTS, HSPA and HSPA+ data support. AT&T's 4G LTE network operates on bands 2, 4, 12 (aka 17), 29 and 30.

Airvoice Plans
NamePrice VoiceText/MMSData
Pay As You Go$10/90 days10¢/min10¢/10¢6.6¢/MB
$10 Talk & Text$10/30 days4¢/min2¢/10¢6.6¢/MB
$5 Unlimited$5/5 daysunlimitedunlimited25 MB 2
$20 Unlimited$20/30 daysunlimitedunlimited100 MB 2
$30 Unlimited$30/30 daysunlimited 1unlimited1 GB 2
$50 Unlimited$50/30 daysunlimited 1unlimited5 GB 2
1 includes international calling to landlines in 70+ countries
2 first half of data at high speeds, second half throttled to approximately 128 Kbps. Additional high speed data is available at 2.5¢/MB by adding a $10 Cash Card. Unused cash card balances never expire as long as the account remains active and the monthly plan isn't allowed to lapse

International Rates: $30 and $50 plans include included unlimited international calls to 80+ countries.

International call credit can be added to any plan by purchasing PayGo International Long Distance PINs in $5 increments. Added funds are good for 180 days and unused funds roll over as long as the customer refills before expiration. Sample rates per minute: Mexico landline 2¢, India landline 2¢, Philippines landline 14¢, UK mobile 4¢ (lookup rates).

Airvoice also offers a $10/month Unlimited International Long Distance Plan that allows unlimited calls to landlines in 60 countries and mobile numbers in eight (list of covered countries).

Airvoice doesn't support international direct dialing. You must dial a 10 digit access long distance before dialing the international number.

International messaging:  The $20 and higher monthly plans include unlimited international texts. International texts are 10¢/each on the pay as you go and $10 plans. International MMS (picture messages) are 10¢/each to send and receive on all plans. International MMS on monthly plans are funded using a $10 Cash Card. Unused cash card balances never expire as long as the account remains active and the accounts plan isn't allowed to lapse

Coverage: Airvoice coverage (map) is the same as AT&T GoPhone and other AT&T MVNOs. There is no off network roaming

Devices: Airvoice sells several feature phones and low to mid-range Android devices on their Website. Regular, micro and nano SIMs are available for $4.98 with free shipping and work with any AT&T phone, including iPhones. Unlocked non-AT&T GSM phones will also work provided they support the 850/1900 Mhz bands.

Manual data configuration is generally required with non-Airvoice phones. It's straight forward on Android and Windows Phone 8 using the following settings:

Data settings:
APN - att.mvno (no user id or password)
Proxy IP Address:
Proxy Port: 80
MMSC URL - http://mmsc.cingular.com
MMS Proxy IP Address:
MMS Proxy Port: 80
Authentication Type: PAP
APN Type: default,supl,mms (or leave blank) 

As with other AT&T MVNOs that aren't Apple partners, data and MMS (picture messaging) does not work "out of the box" with iPhones on Airvoice. There are instructions on the Airvoice site that make it relatively easy to get iPhone data working using the configuration tool at www.unlockit.co.nz. MMS is harder as Apple hides the "Cellular data" menu which is where you need to enter the Airvoice settimgs. To get access to the settings you need to jail break, install "APN Editing" from Cydia and enter the data settings manually. If you are running iOS 7.0 or earlier you can use the "SIM Swap Method" to get access to the iPhone's APN settings without jail breaking. The SIM Swap method doesn't work with iOS 7.1 or later.

You can use a BlackBerry, however BlackBerry Internet Server (BIS) is not available so BlackBerry Mail and Messenger will not work.

On the Pay As You Go and $10 Talk & Text plans data and MMS are disabled by default on new plans. Call Airvoice to have them enabled.

How to Activate: If you are not porting a number from another operator, you can activate Airvoice phones and SIMs at https://www.airvoicewireless.com/ActivatePhone.aspx or by calling 1-888-944-2355 from another phone.

If you are porting a number to Airvoice, use the online form at https://www.airvoicewireless.com/PortYourNumber.aspx or call 1-888-944-2355. Do not use the phone activation link above for porting.

Porting Out: If you want to port your Airvoice number to another operator, your Airvoice account number is your SIM card number and your account PIN is the last four digits of your phone number. Porting will cancel your Airvoice account and any balance in the account will be lost.

Payment Options: Instant refills using a credit or debit card are available on the AirVoice Website and from authorized dealers. You can set up automatic refills using a credit or debit card at https://www.airvoicewireless.com/Refills.aspx

Airtime PINs can also be purchased at a discount from callingmart.com and other online retailers. There are specific PINs for each plan and for the Cash Card. If you get the wrong PIN for your plan the online and voice response refill systems won't accept it. If that happens to you, Airvoice Customer Support can manually apply the PIN.

You can top up a Airvoice account with a PIN code by dialing 111* the-15-digit-PIN# on oline at https://www.airvoicewireless.com/PINRefill.aspx/ or by calling 611 from the Airvoice phone or 1-888-944-2355 from any phone

Account Management: You can check your cash balance and expiration date and add funds at https://www.airvoicewireless.com/PINRefill.aspx/ or by calling 611 from the Airvoice phone or 1-888-944-2355 from any phone. You can get a free USSD push message with your balance and expiration date by dialing *777# from the Airvoice phone. On monthly plans you can check how much data you have left by dialing *777*1#. There's also a free 3rd party Airvoice Wireless Widget Android app that displays your expiration date and pay as you go balance.

Call records are not available from Airvoice.

USSD Push Notifications: On the Pay As You Go and $10 Talk and Text plans, the system sends a message (USSD Push) after every billable event (call, SMS, MMS or data session). These messages appear on the phone's screen and say how much the previous event cost. Some phones also vibrate or beep when the message is received. Most users find the messages disruptive. Airvoice customer support will shut then off at the system level if you ask

Call Forwarding, Call Waiting and 3-Way Calling

Call forwarding: is only available on pay by the minute plans, not on unlimited plans.

To forward all calls to another number: Press *21*, the 10-digit number to which you wish to forward your calls, and # and SEND. For example: *21*1234567890# SEND, forwards your calls to the phone number 123-456-7890. You will receive a confirmation message. You will be charged for forwarded calls.
To cancel call forwarding: Press #21# SEND. You will receive a confirmation message.

To forward unanswered calls only (conditional call forwarding): Press *004* followed by the number you want calls forwarded to and # and SEND (*004*-123-456-7890# SEND) and wait for a confirmation tone or message. You will be charged for forwarded calls.
To cancel conditional call forwarding: Press #004# SEND and wait for a confirmation tone or message.

Call waiting: Call waiting is enabled by default. It lets you place one call on hold while you take another call. When you are on a call and have another incoming call, you will hear a short tone. You'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to voicemail. Unless you are on an unlimited plan, you will be charged for both calls.

To answer Call Waiting: To put the first call on hold, press "SEND." You'll automatically be connected with the second call. To return to the first call, press "SEND" again. To switch between the two calls, press "SEND."

3-Way Calling: Lets you create a conference call between yourself and two other people. You will be charged for both calls if you are not on an unlimited plan.
  • While on the first call, dial the 10-digit number of the second person and press "SEND." The first person is automatically put on hold while the call is made.
  • When the 2nd person answers, press "SEND" to create the conference call.
Airvoice "Secret" Codes:
Both are free to use
*777# - to display current balance and plan expiration date
*777*1# - to display data used ($30 - $60 monthly plans only)
*111* the-15-digit-PIN# - add airtime with a PIN code*#62# - to display your alternate voice mail access number

Free information services calls
611 - Airvoice customer care
711 - Telecommunications Relay Service (TRS) for the hearing and speech impaired
911 - Emergency services

Customer Service: Airvoice used to have reputation for excellent US based customer support. However as of October, 2017 they seem to have cut support staffing drastically. Multiple customers have reported being unable to reach support even after spending hours on hold.
Phone support: 888-944-2355 10 AM - 10 PM ET Mon-Sat.
Email support: [email protected]

Sales and General Information Web Site: https://www.airvoicewireless.com

Air Voice Pros: coverage, BYOD, unlimited international calling and texting on most monthly plans, support for call waiting, 3-way calling and on pay as you go and $10 plans only, call forwarding

Airvoice Cons: customer support problems, no call forwarding on monthly plans, no detailed call records, no international direct dialing.

Updated 10/29/2017: Multiple reports of customer support issues.


Comment Page :
  1. *777*1# send will display the amount of Data you have left.

    1. Which Airvoice plan do you have? Someone else with a monthly plan says *777*1# doesn't work.

    2. *777*3# and *777*1# do not work with PayGo. I will try them with a monthly plan later. *777# does work to give the cash balance with PayGo.

    3. I know *777*1# works for data on the $30 and $40 "unlimited" plans. 2 kids on the $30, and 1 kid on $40 plan. The code is listed on their F.A.Q. page under Managing Your Wireless Account.

    4. On Monthly plans - *777*1# gives the data usage balance and *777# gives the account expiry date

  2. Dennis, great site! Everything I know about prepaid phone service is due to your hard work. Thanks.

    A few weeks ago I signed up for Airvoice with my new android phone (Moto G), and I wanted to add a few things to your Airvoice profile based on my experiences...

    More APN settings. In addition to your APN settings listed, I think you need to set the APN type to: default,mms

    Also, according to the Android APN setup instructions on Airvoice's web site, if available, you should set Authentication Type to: PAP

    There are two types of Airvoice $10 airtime PINs available on the Airvoice web site (and from third-party PIN sellers.) One is the Pay-As-You-Go $10 PIN, the other is the $10 - 250 Minutes PIN. Be careful and make sure you're buying the correct PIN type for your plan, or it won't work right.

    Data and MMS were not enabled by default for my $10 - 250-minute plan. I tried to set up my new account entirely online, porting my phone number over, etc. and all seemed well, yet I was unable to get the data and MMS working. After spending hours researching online and trying different APN settings, I finally found a comment somewhere that said you need to call Airvoice Customer Service to enable data on your new account. That's true! It only takes a minute or two. New customers should be sure to call to enable your data for the $10 - 250 minute plan. Maybe for the paygo and unlimited plans, too....?

    If you have an Android smartphone take a look at the Airvoice Wireless Widget, available for free from the Google Play Store. It displays your Airvoice cash balance and expiration date. It's most useful for the pay-as-you-go plan and the $10 - 250 minute plan.

    To port OUT of Airvoice, your Account Number is your Airvoice SIM card number. Your Pin Number is the last 4 digits of your phone number.

    I hope that helps!

    1. Great information, thanks. I've added most of it to the post.

    2. I had to call to turn on the AirVoice data feature with both PayGo and the $35 ($30 now) plans. You can also request this via email (or sms to email): [email protected] This address also works for requesting your second half data on unlimited plans.

    3. AirVoice does not require a PIN to port out. You can enter the last 4 of your phone number, but it is not required. From their FAQ.

  3. The fact that I have to call or email someone to get additional data that I should have been given in the first place, counts out AirVoice as an option. Waaaaay to much work involved.

    1. Oh yes. Sending an email or a text template to email is SO hard. WAY too much work. Just forget AirVoice. Better to pay more with Red Pocket or GoPhone. How BAD can CS really be with H20?

  4. I signed up for the $10 plan, entered the APN setting as above and got data and MMS without calling CS. Switching from PagePlus, so far its been great. Cant beat the $10 if you run low, add another $10, this way you may not be paying for something you dont use. Bought my initial $10 pin from calling mart, entered it by phone. It worked instantly. This was a temp number for me to try out. Next I will port in from PagePlus, will advise how that goes.

    1. Order a second SIM card if you haven't already; you cannot use the one you have now for your PagePlus number.

    2. The $10 plan can't be beat at all. I ported from Page Plus and never regretted it. You do not have to worry about using an AT&T locked phone with Airvoice. Will still work fine including data. Page Plus does not accept pre-pay Verizon phones like Airvoice will accept Go-Phones with their SIMS.

    3. I like AirVoice and the $10 Monthly Plan. My wife "beats" it with the Selectel $75 Annual plan with Flex card for 5c/mb data. Talk, text and data cost less and she has better coverage on the whole Verizon extended network.

    4. Locked AT&T phones will not do MMS unless you can enter the AirVoice settings. I cannot do this on my phone.

    5. I ported over from PagePlus. Port took overnight. This time my data/MMS did not work until I called customer service. Phone was picked up immediately, and rep was super friendly. Took about 1 minute. Everything works fine. In fact I am getting stronger signal and faster data than I was ever getting on Page Plus. To all who think customer service does not matter...you are wrong. I have a Masters in business and work in the mfg. industry. Customer service in todays world with all the social media sites is at the top of the list for any company. When I heard AM bought Page Plus, I was gone. It may be fine for a few months, but there CS track records are horrible. And being how important CS is, and them knowing this is the number one complaint against them, shows they do not care. I was on Net10 years ago...one day all my minutes were gone, called CS..then I learned what everyone was talking about. Total joke. Airvoice has great plans, and great CS. The only issue I can find anywhere is the split data. Sounds like if they correct that, many former PagePlus members will jumping aboard. Phone I use is a Huawei Honor 2, world penta band phone. Specs on this phone are high, and works anywhere in the world. Picked up from Merimobiles, for same as a MotoG, with much higher specs.

  5. I have had Airvoice for a very long time with no issues. Those that are pro H2O, Redpocket, GoPhone,(AT&T MVNO's), while the plans may be competitive, CS is dismal at best. T-Mobile MVNO's have great plans and phenomental ILD rates. Coverage is mainly on T-Mobile native coverage which is quite limited. PTel and Spotmobile have great CS. The others have been contaminated by America Movil ownership and international CS drones. PagePlus is still a great Verizon MVNO. America Movil just completed their acquistion of PagePlus so lets see how long it takes for the CS to go down the abyss.

  6. I think the SIM card info is incorrect in the Airvoice profile.

    The Airvoice web site only sells mini-sized SIM cards, and the cost is $4.99, not $0.99.

    1. On the home page click Shop > Phones > Bring your own phone to see the 99¢ cards in three sizes.

    2. Thanks, Dennis.

      I saw the $4.99, one-size-only sim when I clicked Shop > Sim Card.

      I'm glad that you added the link to the cheap ones.

    3. Does anyone know why the SIM cards that are offered -- and the prices -- are different at airvoicewireless.com vs airvoicewirelessphones.com?

      And more generally, why does Airvoice have two websites (that don't seem to be linked to one another)? Is one of them "fake" or something?

    4. airvoicewireless.com is the actual Airvoice MVNO.

      airvoicewirelessphones.com is operaterd by Quality One Wireless, a big phone wholesaler which also does online retail sales and has some sort of afiliate marketing relationship with Airvoice Wireless.

      The Shop Phones link on airevoicewireless.com goes to airvoicewirelessphones.com

    5. Dennis,

      Thank you for such a quick reply. This makes sense. As usual, I love your website--it is the go-to place for all things prepaid.


  7. I had to talk to AirVoice about another issue, and they told me about the increased data allotment on our $30 plan (5X greater). CS mentioned having to call or email/text them to get the 2nd half. I asked why. She said besides maintaining fraud controls on each of their services, AirVoice had to make a decision whether to throttle data or split the allotment. They thought most people would rather have more high-speed data. They said the cost of data for them as a small business, vs staying competitive with data allocations was the challenge that drove them to make this decision.

  8. Airvoice has one very very stupid problem. Their ILD does not use direct dialing but a NY Metro access number through a 3rd party website they use as their own. The site is down 90% of the time if you wish to refill your ILD account and Airvoice is at their mercy while it takes very long time periods to fix it. Practically every other MVNO uses Direct Dialing, hence alleviating this problem.

  9. Would be nice if they gave an international calling credit on their $30 plan and international SMS as well.

  10. the intenational unlimited sms isn't unlimited, my sms to Canada stopped working, I called CS and told me that u can use only 1000 a month.

  11. What happens after you run out of minutes on the "$10 Talk & Text"?
    Overages, start a new month of service early, or stuck with no minutes for the remaining days?

  12. If you run out in less than 30 days you can add $10 to start a new month.

  13. One problem with Airvoice for potential Chicagoland customers is that none of the local area codes are supported, neither for new numbers nor for ports. Specifically, this affects:


    1. Oh well.. not sure what they expect us to use, I currently have 312.

  14. One problem with AirVoice is that you can not port in a number to replace your existing AirVoice number. So, if you have a healthy PayGo balance, perhaps for your backup phone, you can't use this account balance to your main phone number that you port in. If you plan to test AirVoice first on PayGo, don't spend more than $10.

  15. An AirVoice dealer just offered me a New $20 Unlimited plan with 200mb of mobile data, vs. 100 listed on the website. Has anyone heard of this plan?

  16. AirVoice has eased up the throttle on my Pay-Go plan data speeds.
    I just timed an iPhone 5S at 7.1-7.5 down, 1.51-1.56 up and 92-105 ping.
    Download speed used to be limited to about 1 Mbps down.

  17. Does conditional call forwarding still work on the monthly plans with this service?

  18. Always have had a positive experience with their CS. Quite accommodating and eager to help me out.

  19. I wonder when, if ever they will have access to LTE speeds. It would be awesome if they were apple partners as well.

  20. AirVoice no longer supports 2G or EDGE, since AT&T shut that network on Jan 17.
    The original 2G iPhone no longer connects.

  21. "International Rates: $30 and $50 plans include included unlimited international calls to 70+ countries."
    AirVoice currently lists 80 countries.

  22. "AT&T's 4G LTE network is not currently available to Airvoice subscribers."

    This is no longer true. Android and some Windows phone (e.g., Lumia 640 and 640 XL) users can access the LTE network. Call CS and ask that they activate LTE service. iPhone users will have to wait until AirVoice obtains a new carrier settings file from Apple.

  23. Cannot get through to customer service for days now. Hour plus waiting on hold any time of day. Facebook page comments all say same experience.

  24. Dennis, you should make a post about Airvoice (rumor). Airvoice might be going down.


    If you check their facebook page a lot of angry customers. Even one employee is claiming (showed photos) about non-payment to employees. The labor board of the state is involved.

    Best to warn customers and give them time to port out.

    1. I've been following the Airvoice customer support saga on HoFo and Facebook. I was going to do a story about it today but I just called Airvoice and reached a support rep after less than 10 minutes wait.

      The rep was pleasant, courteous and easy to understand. English was obviously her first language. I asked about the customer support issues and she acknowledged that Airvoice had been experiencing very high call volumes for the last few weeks. She volunteered the Airvoice's recant expansion into the Lifeline market was to blame. According to the rep, Airvoice has been recruiting and training new reps and that support should get better as the new reps come online soon.

      It looks like Airvoice is working to resolve their support issues. The 10 minute wait time I experienced today is pretty much the norm for prepaid CS these days.

  25. Can I use my moto g 6 play from att on air vosie Wirless.new phone

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