Real supports "Bring Your Own Sprint Device" (BYOSD) and is able to activate all clean-ESN Sprint phones except for those on the Sprint MVNO "Blacklist" which includes Palm OS, and Web OS phones and phones launched on Sprint in the last 12 months. The latest high end phone that can be activated is the HTC One. Real will be able to activate Samsung Galaxy S4 in May when it reaches its 12 month anniversary on Sprint. There's no activation fee for the Sprint based service.
Real Mobile's plans (listed in the table below) are competitively priced for the most part but do not include "unlimited" data. In reality, data is never truly unlimited on any MVNO, there's always a hidden cap or throttle. I applaud Real Mobile their honestly in stating the data limits on each plan.
|Monthly Cost||Voice||SMS||Int'L SMS||MMS||Data|
|$30||unlimited||unlimited||unlimited||100||25 MB, including LTE, WiMAX 2|
|$40||unlimited||unlimited||unlimited||100||1 GB, including LTE, WiMAX 2|
|$55||unlimited||unlimited||unlimited||100||2 GB, including LTE, WiMAX 2|
2 Additional data available: 500 MB for $10
The $40 plan looks like Real Mobile's best offering and is a good choice for smartphone users who need unlimited talk and text, including international texting, and a healthy amount of data. According to Real Mobile CEO, Robert Barrera, "Our research shows that the national average internet usage on smart phones is 700mb +-. Our plans will accommodate 90+% of a Dealer’s customer base at the highest quality and speed level. Although the word “unlimited” is not advertised for data the normal usage customer is unlikely run out of service. Additional data can be purchased for a modest sum at any time and added to any plan (including the $30.00 plan). Flexibility, quality and choice is, in itself, a competitive advantage."
Real Mobile doesn't have an online customer portal for checking balances and expiration but customers can dial 611 to reach an interactive voice response system which provides that information 24/7 and also allows users to top up their accounts. Customers also receive a text message refill reminder 2 days before their account expires. Auto pay is available. REAL Mobile doesn't charge any additional taxes or fees.
Real Mobile is available online and from a network of independent local dealers. Real considers dealers an important key to its success. CEO Barrera told me that Real's business plan, "creates a strong partnership with independent dealers supporting them through pricing, compensation and dealer/customer support. This long term strategy may take longer, but will cement a basis where dealer partners know they have a reliable Carrier partner in REAL Mobile and create a profitable growth on a solid foundation. This type of approach has proven successful in all industries."
Real Mobile's customer support is US based and is available from 7 AM to 1 AM ET 7 days a week. Barrera says that the company wants be known for excellent customer and dealer support.
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