As of this writing, the service has already been restored back up but Cricket wants to do something for the customers affected by the outage. Earlier, Cricket announced they will be giving a $5 Manager Courtesy Credit to customers affected by the service disruption. If you were one of those who experienced the 14-hour outage, you can get a $5 credit on your account; or up to $25 for 5 lines.
All you have to do is get in touch with Cricket's customer service so they can arrange the credit. You may also send an email to [email protected] so you won't have to make a call. Some users who have gotten in touch through email reported that they were able to receive the credit but had to wait one to two hours for a reply from Cricket.
The service disruption was first reported to have started around 3:30 PM PDT on Friday. Cricket announced that service had been fully restored around 7:30 AM PDT the next day. While not every customer experienced the outage, majority did. And surprisingly, no user under AT&T reported to have a problem with their service even though Cricket uses the same network. There's also no explanation on what happened or what caused the problem but there's reason to believe it could have been a software failure from Cricket's end as this is still a common problem experienced by both major and wireless operators. Hopefully, the outage was an isolated event and won't be happening again; at least not for 14 hours.