This one of a series of Prepaid Phone News' profiles covering the major US mobile operators and MVNOs.
Overview: Boom Mobile (800-767-5599) is a Verizon and Sprint prepaid Mobile Virtual Network Operator (MVNO) that launched in 2016.
Boom's parent company is Enhanced Communications Group (ECG), a provider of residential and business phone service since 1997.
Verizon CDMA, 1xRTT and EV-DO on the 850 and 1900 Mhz bands. LTE on bands 2, 4 and 13.
Sprint CDMA, 1xRTT and EV-DO on the 800 and 1900 Mhz bands. LTE on bands 25, 26 and 41
Boom offers service on your choice of Verizon or Sprint, which Boom calls the "Red" and "Yellow" networks. Most of the interest in Boom is with their Verizon based plans, which are attractively priced.
Boom "V" (Verizon network) plans:
|$14.99/30 days||LTE & Non-LTE phones||250 min||250 texts||250 MB|
|$16.99/30 days||LTE & Non-LTE phones||500 min||500 texts||250 MB|
|$19.99/30 days||Non-LTE phones only||1000 min||Unlimited||None|
|$19.99/30 days||LTE & Non-LTE phones||1500 min||Unlimited||500 MB 1|
|$24.99/30 days||Non-LTE phones only||2000 min||Unlimited||500 MB|
|$24.99/30 days||LTE phones only||unlimited||Unlimited||1 GB 1|
|$29.99/30 days||Non-LTE phones only||2500 min||Unlimited||1 GB 1|
|$29.99/30 days||LTE phones only||Unlimited||Unlimited||2 GB 1|
|$34.99/30 days||LTE phones only||Unlimited||Unlimited||3 GB LTE 1|
|$34.99/30 days||LTE phones only||Unlimited||Unlimited||2 GB LTE + 3 GB 2G 1|
|$39.99/30 days||LTE phones only||Unlimited||Unlimited||5 GB LTE 1|
|$49.99/30 days||LTE phones only||Unlimited||Unlimited||10 GB LTE 1|
|$69.99/30 days||LTE phones only||Unlimited||Unlimited||20 GB LTE 1|
Boom Mobile "S"(Sprint network plans:
|$13.99/30 days||500 min||Unlimited||250 MB|
|$16.99/30 days||1000 min||Unlimited||500 MB|
|$19.99/30 days||2500 min||Unlimited||1 GB|
|$29.99/30 days||Unlimited||Unlimited||2 GB|
|$39.99/30 days||Unlimited||Unlimited||5 GB|
|$44.99/30 days||Unlimited||Unlimited||10 GB|
|$64.99/30 days||Unlimited||Unlimited||20 GB|
Boom Mobile Boom Box Wireless Home Phone Service: (Verizon or Sprint network) $19.99/30 days for unlimited voice, no messaging, no data. Verizon or Sprint home phone connect base station required. Base stations are free with plan purchase.
Taxes and Fees: Boom doesn't charge any taxes or fees on airtime purchases.
Domestic Roaming: Boom's Verizon network plans used to include no extra charge voice, SMS and data roaming on Verizon's roaming partners (aka the Verizon Extended Network). However, I have seem multiple user reports of roaming not working in known Verizon Extended areas. Roaming is not available on Boom's Sprint based plans.
Volte: Boom supports VoLTE with compatible phones (list of supported phones) on the Verizon network only.
Hotspot and Tethering: Boom allows tethering and hotspot use on all plans but only iPhones and VoLTE capable Android phones are officially supported. Other Android phones may require hacks or 3rd party apps to enable hotspot.
Devices: Boom sells a limited selection of feature phones and (mostly older) Android phones.
BYOP: Boom SIMs are $6.99 including shipping when ordered with a plan. Supported phones vary with network:
- Boom's Verizon network plans support Verizon postpaid phones, Verizon Prepaid phones that have been used on Verizon Prepaid for the required one, six or 12 months (depending on phone mode) and "universal" unlocked phones including the iPhone 7 and 7 Plus, Nexus 5x, 6 and 6p, Google Pixel phones, the 2015 Motorola X Pure Edition and Motorola E4, G4 and G5 series phones.
- Boom's Sprint network plans support fully paid for Sprint postpaid phones; Sprint Prepaid, Boost Mobile and Virgin Mobile phones that have been used on the corresponding prepaid service for 12 months and "universal" unlocked phones including the iPhone 7 and 7 Plus, Nexus 5x, 6 and 6p, Google Pixel phones, the 2015 Motorola X Pure Edition and Motorola E4, G4 and G5 series phones.
How to Activate: A Boom SIM card is required for all GSM phones and for Verizon LTE phones and recent Sprint LTE phones. Sprint and Verizon 3G phones and some older Sprint LTE phones don't use or require SIMs. Activate your phone or SIM by calling 800-767-5599 or at myaccount.boom.us. You can port in a number from another carrier during activation.
Payment Options: You can top up a Boom account with a credit or debit card online at myaccount.boom.us or by calling 800-767-5599.
Automatic Refills: Automatic refills are available and can be setup at myaccount.boom.us or by calling 800-767-5599.
If you setup an account at myaccount.boom.us, you can view your expiration date, make payments and change your plan.
Call forwarding (Verizon network plans):
To forward all calls to another number: Press *72, the 10-digit number to which you wish to forward your calls and SEND. For example: *721234567890 SEND, forwards your calls to the phone number 123-456-7890. You will hear a confirmation message or tone.
To cancel call forwarding: Press *73 SEND. You will hear a confirmation message or tone.
To forward unanswered calls only (conditional call forwarding): Press *71 followed by the number you want calls forwarded to and SEND (*71-123-456-7890 SEND) and wait for a confirmation tone or message.
To cancel conditional call forwarding: Press *71 SEND and wait for a confirmation tone or message.
Call waiting: Call waiting is enabled by default. It lets you place one call on hold while you take another call. When you are on a call and have another incoming call, you will hear a short tone. You'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to voicemail.
To answer Call Waiting: To put the first call on hold, press "SEND." You'll automatically be connected with the second call. To return to the first call, press "SEND" again. To switch between the two calls, press "SEND."
3-Way Calling: lets you create a conference call between yourself and two other people. You will be charged for both calls if you are not on an unlimited plan.
- While on the first call, dial the 10-digit number of the second person and press "SEND." The first person is automatically put on hold while the call is made.
- When the 2nd person answers, press "SEND" to create the conference call.
- If the second person doesn't answer, press "SEND" twice to return to the first caller
- To end both calls, press END
711 - Telecommunications Relay Service (TRS) for the hearing and speech impaired
911 - Emergency services
PRL Update (Verizon network non-LTE phones only)
The preferred roaming list (PRL) controls which towers your phone can use. If you have no service in areas where you think you should, updating your PRL may help:
Dial *228, then press 2, or dial *22891 to update the PRL.
Phone support: 800-767-5599. Support is US based and is available from 8 AM to 6 PM CT M-F
Online Chat support: Chat support is available on the Boom Website 8 AM to 6 PM CT M-F.
Email support: [email protected]
Sales and General Information Web Site: https://www.boom.us/
Boom Pros: Verizon based plans are attractively priced. BYOD and support for hotspot, VoLTE, call waiting, call forwarding and 3-way calling. US based customer support.
Boom Cons: Limited online account management options.
Updated 12/27/2017: New plans and plan changes.