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Walmart Family Mobile Adding More Data and Switching to Prepaid Billing


Wave7 Research's Jeff Moore spotted the flyer above at a Missouri Walmart store on Monday. It reveals that TracFone, which purchased Walmart Family Mobile from T-Mobile in September, 2016, is finally making some changes to the service's billing and plans. Two plans are getting data increases effective May 3:

  • The $29.88 plan will get 2 GB of high speed data instead of 1 GB.
  • The $49.88 plan's high speed data allotment will go from 10 GB to 13 GB.

Billing will also change. Until now Walmart Family Mobile has been a postpid operator, with customers receiving a bill by text message or snail mail. They could pay online or by phone using a credit or debit card or checking account or with cash in a Walmart store. In May, Walmart Family Mobile is switching to prepaid billing, at least for new customers. Airtime cards will be available at Walmart stores starting May 16. Current customers can stay with postpaid billing if they wish. All customers can still pay at Walmart, online or by phone, but according to a Reddit post, the paper bill option is being discontinued.

Paying for service with an airtime card should reduce taxes in most jurisdictions. Currently, Walmart Family Mobile charges postpaid style taxes and fees of between 10% and 35%. Airtime cards are typically only subject to point of sale taxes of less than 10% in most places.

Here's the new Walmart Family Mobile lineup effective May 3, showung the changes in strikeout (old) and bold (new).

  • $24.88 unlimited talk and text no data
  • $29.88 unlimited talk, text and data, first 1 2 GB at high speed
  • $39.88 unlimited talk, text and data, first 5 GB at high speed
  • $49.88 unlimited talk, text and data, first 10 13 GB at high speed

Unlimited data at 2G speeds is available after the high speed data alotment is used up on $29.88 and higher plans. There's a $5/month Family Plan discount for each additional line (up to five lines total).

In other TracFone  news, the multi-carrier, multi-brand MVNO has increased its Simple Mobile T-Mobile MVNO's $50 plan's high speed data allotment from 5 GB to 8 GB.

Update 6/7/17: Along with the changes to prices and billing type, WFM also changed the phone data settings that are required for data and MMS to work properly. If your data and/or MMS are not working try changing your phone's APN settings to the following:
APN: TRACFONE-WFM
PROXY: Not set
MMSC: http://wirelessfour.mmsmvno.com/mms/wapenc
MMS PROXY: not set
MMS PORT: not set
APN TYPE: default,supl,mms
If you don't know how to change your phone's APN settings do a web search for "<Your OS name and version> how to how to set APN?", i.e "iOS10 how to how to set APN?" if you are using an iPhone running iOS 10.

122 comments:

Comment Page :
  1. The Family Mobile coverage map still shows 'Partner Coverage.' Did Tracfone retain voice/sms roaming when they bought Family Mobile?

    ReplyDelete
    Replies
    1. Terms and Conditions:
      "10. *ROAMING AND INTERNATIONAL CALLING.
      Your Device may only be used within T-Mobile’s domestic network coverage area (and not off-network or roaming on affiliate networks)."

      HOWEVER, under Map and Service Info, bottom right corner of coverage map. it only says that 'Data and MMS roaming not available." There is also section on Roaming Partner, and Roaming Partner/Service Partner is defined.

      Delete
    2. TracFone will no longer honor Walmart Family Mobile's old data plans. If you've been with Walmart Family Mobile for several years prior to the buy-out,TracFone does not recognize any grandfathered mobile data plans.

      Delete
    3. Is that a problem? The new plans include more data than the old ones. Why would you want to stay on a grandfathered plan with less data?

      Delete
    4. I have WFM and the service has been great. My question is What towers are they using now since the TracFone buyout? The logo still says WFM powered by TMobile. Kind of confusing to me.

      Delete
    5. WFM still uses the T-Mobile network.

      Delete
  2. The image says 13 GB for the $49.88 plan. This article says 12.

    ReplyDelete
    Replies
    1. 13 GB is correct. Thanks for pointing out the error.

      Delete
    2. Family Mobile, sucks, your speed slows down two weeks u get it, u can't do nothing.. So slow, I'm done with them after this month, waste of money..

      Delete
    3. Crooks, need class action suit! Need their DBA filing complaint FCC!!! Tonight!

      Delete
    4. Its 13 gb and yes if you used 13gb after 2 weeks which is normal use for videos then IT WILL SLOW to 2g speed!

      Delete
  3. This can't happen soon enough. Any ideas on how we can switch our current postpaid plan to prepaid?

    ReplyDelete
    Replies
    1. Why would you want to? You like paying twice in one month?

      Delete
  4. Interesting but MetroPCS offers unlimited data for $50 without any taxes or $40 per line if you have more than one line. That seems like a better family plan than Walmart "family mobile"

    ReplyDelete
    Replies
    1. But you cant tether. With Family Mobile you can. That is worth something.

      Delete
    2. Longtime user of the WFM $49 plan. Put in the new Tracphone / WFM apn settings several weeks ago. Found out today the Hotspot- tether feature isn't working anymore on Family Mobile. Called their customer service for help to get it working and was told it's no longer a provided feature. Need the hot spot so going to look for another carrier.

      Delete
    3. "Put in the new Tracphone / WFM apn settings several weeks ago. "

      This seems to solve all the dropped signal / no internet access issues for the 4 phones on our lines (all different models/some windows some android). This needs to be spread more.

      Delete
    4. Please share the new APN here for others to use.

      Delete
    5. https://myfamilymobile.com/apn

      Delete
    6. https://myfamilymobile.com/apn asks for a WFM phone number or SIM ID which I do not have. I'd like to add the new APN to this post. Could someone who has a WFM phone with working data and MMS please leave a comment with the values of the following fields from their active access point:

      APN
      Proxy
      MMSC
      MMS proxy
      MMS port

      Thanks

      Delete
    7. WFM SETTINGS: APN - web.omwtoday.com
      Proxy - leave blank
      MMSC - http://wirelessfour.mmsmvno.com/mms/wapenc
      MMS proxy - leave blank
      MMS port - leave blank

      WFM Alternate Settings:
      APN - fast.t-mobile.com
      Proxy - leave blank
      MMSC - http://wirelessfour.mmsmvno.com/mms/wapenc
      MMS proxy - leave blank
      MMS port - leave blank Found these. do not know if these are pre-Tracfone aquisition or current.

      Delete
    8. APN settings noted by Tonda are pre-Tracfone acquisition, so won't work. Only a couple of APN settings values changed from the previous WFM APN. That being the APN and APN TYPE values. Everything else remains the same.

      APN: TRACFONE-WFM
      APN TYPE: default,supl,mms

      For the other values requested in the earlier comment, they are...

      PROXY: Not set
      MMSC: http://wirelessfour.mmsmvno.com/mms/wapenc
      MMS PROXY: not set
      MMS PORT: not set

      Delete
    9. June 3 post follow-up - Hotspot feature back to working.

      Delete
  5. Mintsim, Gophone and Metro still have them beat at every price point, especially if Walfone doesn't already include taxes/fees.

    The latter two also offer better coverage.

    Even if none of that was true, I still wouldn't use Tracfone unless they became the only carrier left in America.

    After all, they'd just lose my data every time I put your sim in a new phone.

    ReplyDelete
    Replies
    1. Not at the $30 price point. Mintsim is bulk purchase this is not. Metro $30 is 1GB. Gophone doesn't even have a $30 plan with data.

      Delete
  6. Do we know if new customers who sign-up as prepaid can make their payments at Walmart locations?

    ReplyDelete
  7. So customers already using family mobile plan are going to get hit with 2 months worth of bills at one point? what happens if they cant afford a double bill? They get shut off for a month until they can pay again?

    ReplyDelete
    Replies
    1. I think we can still remain on post pay billing uf we chose, according to what I read previously.

      Delete
    2. Not sure what happened but we have been with WFM since it first started. They have moved us to prepaid. It wasn't an option.

      Delete
    3. Just got billed by Wal-Mart then phone was shut off after paid. Then had to pay Trac-phone bill. WTH? This should be illegal no warnings. I use my phone for work So I was stuck without a phone! Switching!

      Delete
    4. Paying this bill by phone as I always have is a nightmare. Take payment then shut off phone. This is the third month of this. They keep saying system error. Well hell how long does it take to fix a system error. I am done with FM which I have ever used for yearz

      Delete
  8. Imma say this, I have an account with them and on my account Im the primary. I got switch to pre paid and the other number is still post paid. I paid my bill and my phone is off and the other one is on. Now I have to pay $50. Too get mine on. They did not say they were going to pre paid. I got the message about the "changes" but they NEVER mentioned pre paid. They basically told me to deal with it. Not a happy customer

    ReplyDelete
    Replies
    1. Leave, never do business with an America Movil brand again. They all suck at CS.

      Delete
  9. Since migration began with my particular phone on the family mobile network about a week ago the internet data service has been horrible. I have a full 1GB of data and cant access it. I get stranded going to job interviews because the GPS wont work (it works with internet connection obviously); I cant research right quick when I'm out (no internet); it's horrible. Never had these problems before and I've had the service for over 5 years now.

    ReplyDelete
    Replies
    1. Short term, use "here" (here we go) for navigation. Pretty good and works completely off line.

      Long term, don't do business with Carlos Slime and his various America Movil brands.

      Delete
    2. GPS does NOT require mobile data to work. It may connect a little faster with GPS assist from the mobile network, but that's not necessary.

      Delete
    3. Yes, but many popular mapping apps and the ones pushed by cell store sales people do require data "of course you need data", not in their interest to educate customers otherwise, so the myth persists. If you want traffic you need data, if you use Waze, if you use g-maps and wander past (get lost?) what you cached wile on WiFi, all need data.

      I am a fan of Here (mentioned above) also but live traffic is useful at times.

      Delete
  10. So there has been a big screw up with this whole change-over.
    On April 23rd I paid my last bill of $44.12 for one of the Unlimited Talk, Text and Data prepaid plans. On May 3rd my phone stopped being able to access the service plan's Data. Also had some issues sending and receiving texts.
    It turns out that when the switch occurred, the service plan associated with my account suddenly went from Unlimited Talk Text and Data to a $24.88 plan with Talk, Text and NO data.
    When I wanted to change it to a plan that would restore my Data connectivity, it said that I would have to wait until May 20th to take effect.

    I contacted Customer Support and inquired about this unauthorized change to my service plan, and that I wanted the Data (which I paid for on the 23rd) to be restored. They told me that I would have to pay them right away for changing the $24.88 plan to the $29.88 plan if I wanted to make that change.

    I don't know about you, but I'm not paying this company $44.12 + $29.88 in the span of 2 weeks for screwing up my account and causing me to lose access to my Data connectivity. I'm going to be switching service providers.

    ReplyDelete
    Replies
    1. Same.. I paid my bill and they switched my plan to the 24.99! Pissed!

      Delete
    2. @ Fran Dietl: The same thing happen to me. I believe that I am switching from this as well. Too much for little service. I cannot afford to be nickeled and dimed to death over non-service from this POOR SERVICE PROVIDER!

      Delete
    3. @ Fran Dietl THIS WILL SOON BE A CLASS ACTION LAWSUIT and I wamna be apart of it. The same thing happened to me when I paid my bill in the month of May. What I was informed to do was to go buy a plan card to add the money and my plan wouldn't change. I paid on a debit card that month after being tired of not being able to send or receive text. Now this following month I went and bought a card and they say I no longer have my 10GB data plan plus I'm paying over $10 more for 5 GB less than what I had because I should have used my debit card I was told after the fact......EVERYONE NEEDS TO CALL 1800WALMART AND COMPLAIN...

      Delete
  11. Replies
    1. IF you are in the US and try to use T-Mobile and don't have roaming, and don't have one of the few phones with Band 12, there is a very good chance you will get "no service". The service footprint is still rather small once you take away both of those.

      Delete
  12. The $24.88 plan now includes 1GB of Data. https://www.myfamilymobile.com/serviceplan

    ReplyDelete
  13. I know a lot of people switching from Family Mobile because of this so called switch. I been with them 3 years strong now. Well it is mothers day tomorrow and I don't get paid till Tuesday. I called in for an extension and they told me they took that out of their service plan. And was very smug when telling me. So I asked her if there was anything she could do to help me out. She said I can pay my bill right now or try a new phone company. Wow!!!!! I had to repeat it because I thought I heard her wrong. And she said it again. I don't know if I can stay with the same service after that level of disrespect! Little did she knows I work for 19 Action New in Cleveland. And I been gathering people that just had the same problems I did. And I'm making a news package about it. It's sad when a company doesn't think they have to help you out because they don't think people have other options.

    ReplyDelete
    Replies
    1. Classic Carlos Slime / trashfone brand customer circus. Maybe another 1.3 MILLION customers will flee this quarter like they did last quarter.

      Delete
    2. They did this to me as well. Mine will be disconnected tonight. I'm over this service already...

      Delete
    3. Since the switch it has been awful,changed my due date without notice can't speak with no one who speaks English I never had a problem with WFM until the switch the I had no idea of. I am looking for a new service and I have had WFM for four years now,but now they SUCK!!!!!!!!!!

      Delete
    4. Well don't sing up with another Carlos Slime owned America Movil / Tracfone "brand". They all share the same clueless, abusive, ripoff customer disservice circus.

      Delete
    5. http://www.prepaidphonenews.com/2012/01/prepaid-operator-profile-tracfone.html?m=1

      TracFone operates 10 prepaid brands in the US; TracFone, NET10, Straight Talk, Simple Mobile, Page Plus, Telcel America, Total Wireless, GoSmart, Family Mobile and SafeLink.

      Delete
    6. I have had WFM for 10 years and never had any problems until the stupid switch. If I wanted cheap ass service I woukd have went to the dollar store and got trac phone. I am totally disgusted with this service now. Hate the website the text alerts now. They switched my due date too without telling me. No matter what I do one phone on my plan won't access Web now. Can't add a line of service like I use ro. Have to get new service plan for the phone with new bill and everything. Before they just added it and it changed my bill amount. I didn't even know they were switching to prepaid until months after it happened. I wasn't given the option of staying post pay or I would have. I cannot stand anything abut this service anymore. How can they legally swith you to prepay when you made the agreement to be post pay. I'm switching service providers and I hope they get sued.

      Delete
  14. Here's the new Walmart Family Mobile lineup effective May 3rd.

    ◾$24.88 unlimited talk, text and data, NOW WITH first 1 GB at high speed.
    ◾$29.88 unlimited talk, text and data, first 2 GB at high speed
    ◾$39.88 unlimited talk, text and data, first 5 GB at high speed
    ◾$49.88 unlimited talk, text and data, first 13 GB at high speed

    ReplyDelete
  15. I read on a Walmart brochure in Minnesota if you have the $49.88 unlimited talk,text,data 10GB 4G LTE plan, and since Tracfone just added the 3 GB now, a total of 13 GB, only the 10 GB are at 4G LTE speed,and the extra 3GB is slowed way down to 2 GB. I'm moving on.

    ReplyDelete
  16. My dad has had family mobile for quite a few years now with me and two of my other children on his account he is a primary person on the account he gets a discount for working at a Walmart facility. My question is will he still get his discount for this family plan will it remain the same why is there a change in family mobile why is it changing over to whatever crappy service is going to I'm confused disappointed and very upset about this because not only is he helping me support my children and helping us have phone so we can be safe and get in contact with one another he is the Sole Provider for me and my family at this time so his cell phone bill is going to be going up the roof correct or incorrect and somebody please help me with this matter give me some information offer some opinion thanks

    ReplyDelete
    Replies
    1. There are a lot of T-Mobile MVNO's out there. Have you considered switching to one of them to lessen the load on your Dad's wallet? Speedtalk has 250T or 250T or 250Mb for $5 every 30 days. $7.50 gets you 375 or 375 or 375. Puretalk has 600 or 1800 plus 100 Mb for $15 a month. Lots of low cost alternatives to choose from.

      Dale

      Delete
  17. I know this is not HoFo, but Read The Post. Just Read The Post.

    ReplyDelete
  18. Now that the switch is complete on my lines, I can no longer get my bank balances, news alerts, etc, via text message. I spent 45 minutes on the phone, 3 separate times with customer support that knows nothing. finally on live support chat, the person told me tracfone doesnt support premium text messages. they also told me my parental controls were gone on my kid line, being able to limit who she can make/receive calls to/from.

    ReplyDelete
    Replies
    1. Welcome to Carlos Slime's America Movil / trashfone customer disservice circus.

      Delete
  19. Just got off the phone with customer service and was told that I have to make another payment just to keep my service on... I just made a payment 2weeks ago....Been with family mobile for years but now I'm going to Metro PC

    ReplyDelete
  20. Hattis law firm - what rhymes with/sounds like Mass Action Slaw Soup

    ReplyDelete
    Replies
    1. I'll gladly join.

      Delete
    2. I often hate such lawsuits... the infamous one where someone spilled hot coffee on herself and a lawyer lied in court to make her rich at the expense of innocent people comes to mind... but sometimes lawsuits are needed.

      Even if those involved in filing the hot coffee lawsuit deserved hefty fines and prison.

      Delete
  21. The change sucks. I accidentally made a double payment last month (April 27th). No worries. I figured id be good for this months payment. Nope. Call customer service and get the runaround for 2 days. They pretty much told me I'm sol and i paid for prepaid. I knew nothing about it and can't speak to a supervisor. Seriously considering changing service after 2 years. Sad.

    ReplyDelete
  22. they told me sorry we no longer have web filters for kid lines that's gone along with parental controls

    ReplyDelete
    Replies
    1. So we can no longer keep up with our kids incomeing or outgoing calls and tex???

      Delete
  23. I hate TracFone they don't get service anywhere and I've been with family mobile for years and now since the begining of may I don't have service in my living room. Friggin pathetic that such a crappy company buys

    ReplyDelete
    Replies
    1. This is completely not fair my husband is incarcerated and tdcj seemed to accept the family mobile plan now with this bull....... I have to look for some other service to be able to talk to my husband I am really heart broken right now!!!!!! Not Fair!!!!!!!

      Delete
    2. Please let me know if you find a alternative that works for tdcj. I can not afford a landline. Ugh

      Delete
    3. I removed your email address from your comment, Anonymous. Posting your email address on the web is just begging for spam and scams.

      Delete
  24. I dont mind the change but where are the prepaid cards to pay the bill. The lady behind the counter here in New Jersey refused to take my payment for the bill. She told me i have to pay online. Im nit good on computers and i dont do deductions from the bank.. Prepaid card is best.. They should have taken payment over the counter at Walmart , though...

    ReplyDelete
    Replies
    1. The cards are coming. Until then, go back when the nice man is in the wireless island. Put a smile on your face and ask politely if he can please make your online payment with your credit card. If you don't have a credit card, get a Walmart MoneyCard and load it. You can also make a one-time payment over the phone. Or better yet, set up Autopay via customer service.
      (Reason #13 why Tracfone is the largest MVNO.)

      Delete
    2. Trashfone SUCKS!
      Carlos Slime's customer disservice circus method of operating America Movil brands is the #1 reason 1.3 million customers fled last quarter.
      Anyone with half a brain and a modicum of self respect will do the same.

      Delete
    3. Funny, I thought most left because they were finally prevented form "eating free government cheese."

      Delete
  25. Thank you Walmart for selling out and leaving your customers to deal with the change! My phones were "deactivated" today because of this mess. I use my phone for work!!! Two hours spent with customer service trying to get the phones reactivated again and get them to understand I did not buy new phones...they simply deactivated the current ones! What a mess.

    ReplyDelete
  26. Agree with all the complaints above!!
    I was not aware of the change until today. Did know of the buyout, but was never notified of service changes which just took effect!
    Service has been miserable with dropouts and no service since the change after years of great service with no problems.
    Waited almost an hour on hold for support, and the tech tells me the problem is fixed. We shall see!

    It is time to let WalMart know in a big way that we are not happy campers. I do feel that WalMart has drifted away from customer centered service in the last couple of years in general. It is a tough market out there, but spreadsheet based management is not the answer. BTW, I am a WalMart shareholder and will let my feelings be known.

    ReplyDelete
    Replies
    1. They did me the same way we should be able to sue them now i got no phone. Anybody out here can help us out this is not fair i been with this company about 5 yrs

      Delete
  27. Yes all 4 of my lines were deactivated today and after two hours of dealing with someone that I can barely understand stated it was fix . I call customer service again 9:30 my time 1030 theirs and the line said close .. They are open until 1145 their time .. now I am online with a customer rep.. thought you were close... hmph

    ReplyDelete
  28. I hate this change. I'm using a TMobile phone with my family mobile sim card... But now they aren't powered by TMobile. Alli can do is text and call (sometimes) and my data only works when I have the GPS on (sometimes).

    Called customer service and they told me "we're in transition to becoming Tracfone" and LITERALLY said "thanks goodbye" and hung up on me. Stupid foreign jerk.

    Then I went to walmart to try returning this $200 phone I bought a month ago since it's no longer supported by the carrier. And Walmart told me "not our problem, you only have 15 to return open electronics". They gave me the number to family mobile (supported by TMobile, which it isn't anymore) so I basically wasted $200.

    Over the past 3 days my service has gotten worse and worse. Im assuming it's about to go out completely. So guess what... Im gonna sell this phone online and CANCEL MY PHONE and carry my money to a different carrier & one that has NOTHING to do with Tracfone and their BS.

    ReplyDelete
  29. I am totally blown away with Family Mobile!! I have been a customer with 4 lines for 5 years. What a punch to the stomach all this buy-out crap. Well, guess I need to start researching for a new phone service. I'm done with bull. Don't waste your time calling customer service. I have spend hours on the phone trying to talk with their reps that cannot speak distinctly enough to even understand what they are trying to explain to me. What a joke. Unfortunately, the joke is on family mobile customers. Sad situation.

    ReplyDelete
    Replies
    1. Did you have to cancel anything or is it automatic when you stop paying for pre-paid?

      Delete
    2. To be on the safe side I would do a chat with WFM customer support and ask them if you need to cancel or not. Save a copy of the chat in case they try to charge you later.

      Delete
  30. I for one will be switching to Metro PCS, but I wonder, since it is now a pre-paid service, do I really need to cancel it? Won't it auto-cancel when I don't pay my next bill?

    ReplyDelete
  31. I've had family mobile for years and with all the changes being made I've had nothing but problems after for week of trying to pay my bill all I got was were having system issues can't take the payment Walmart doesn't take in store payments either but they were lost in the sauce to because a lot of the employees used them also anyway I made one more attempt to try to pay the bill which was due on Monday they have turned off all 4 of my lines and also I just bout new phones 3 months ago this is the most horrible experience I've ever had with this switch over trying to find a new phone provider

    ReplyDelete
    Replies
    1. Just don't go with another America Movil / Tracfone "brand", same horrid customer disservice circus from Carlos Slime.

      Delete
  32. I've been with family mobile for a little over two years just bought another phone and March and even one for my mother and added her to my call plan. I wish someone had told me in March that y'all were switching over so I wouldn't have to be going through all this hell now and trying to change phone companies.
    I went with Walmart because it was perfect for my budget and my mother's as well. I did not want to go with TracFone because it's a rip-off. That's why I didn't go with them and I went with Walmart instead. Now I find out that all it is is one big rip off and I'm pissed because I just spent a ton of money, not only to purchase my phone but insure it, only to find out a couple months later that I was ripped off!! Some people can't afford all this shit!! I know I'm one of them!! I don't appreciate the hassle that I'm receiving. And due to the fact that my mother and I both have serious health issues and we need to have a phone at all times, this is not helping either one of us!! I want my damn money back because this is bullshit!!!

    ReplyDelete
    Replies
    1. I think your efforts would be better directed at WalMart. Have you contacted them about getting your money back?

      Dale

      Delete
  33. On 5-18-17, walmart family mobile deducted $440.35 from my bank account(i did not authorize this deduction)...now i find out while calling customer service about the switch over to tracphone. I habe spent nearly a month and many many hours talking to countless and clueless call center reps that i can barely understand with absolutely no resolution. They are saying they have no record of taking the money out of my bank account, while at the same time acknowledging that i have a cash credit balance on my account for the amount deducted from my bank account. Original rep said she was issuing me a refund and that it would be back in my account within 3-5 business days...which nevered happened. Subsequent reps hqve now told me that i was told that i would not be refunded and that my bills each month would be deducted from this cash credit balance that i have. 1. I never authorized this payment. 2. I have been a month to month customer with family mobile for 4 years and want to remain a month to month customer. They have effectively roped me into a contract as they are refusing to refund my money. Im thinkingbof cancelling and finding a new carrier bit i am now afraid that ibwill never get my money refunded if i do. Has anyone else experienced this BS?

    ReplyDelete
    Replies
    1. Your bank should be able to see the previous regular debits.

      Let them know the carrier was bought out and is seemingly clueless, unable to help (this is modus operandi for Carlos Slime, America Movil, Trashfone brands to rip off customers).

      Tell the bank all the steps / time you have taken to resolve the issue with the customer disservice circus that Slime foists on his victims.

      Hopefully your bank is helpful. If your state had a consumer complaints division (usually run by state AG office) you can file a complaint there. FCC & FTC will also accept complaints on this matter. Do not discount the power of social media. If you or a family member are active on fbook/Twitter plaster some rath of a consumer scorned.

      Delete
    2. Been geting the run around trying to pay my husbands bill. Due today and its only showing the amount for one line
      And we have two lines.

      Delete
  34. You all have me terrified! I have had WalMart Family Mobile (Powered by TMobile) for around 3 years. I know the switched carriers but never knew it was TracFone. Was in WM today and saw a GalaxyS8 that was for sale thru WMMobile/Verizon!!! I asked the super helpful kid behind counter wassup and he said TMobile sold out WM contract to Verizon!! So...is TracFone on Verizon towers? I have always had spectacular customer service but today when I called 611 at 9:56pm CT, thwy were CLOSED!! Wth?

    ReplyDelete
    Replies
    1. Walmart Family Mobile is now owned by TracFone. It still runs on T-Mobile.

      In addition to Walmart Family Mobile, TracFone has a number of other brands like Straight Talk and Total Wireless, some of which use the Verizon network.

      Walmart Family Mobile support is supposed to be open from 8 AM to 11:45 PM (EST) 7 days a week. I don't know why they were closed at 9:56 CDT which is 9:56 EST or 10:56 EDT.

      Delete
  35. I notice that I didn't receive phone calls, more than a month ago; I have been in contact with Walmart Family Mobile more than 100 times and they transfer me to Tracfone but neither could fix the problem. They disconnect and connect my phone; also sent me a new sim card, we tried the pound pound 21 pound with no result. I can make calls but I don't receive calls or have data. My phone is a 4g but I notice that if I change the network type setting to 2g I am able to receive phone calls but no internet.
    I saved the conversations I had with two different Walmart T Mobile persons in the chat and I took few pics of the same conversations. I think that selling a company without saying anything to the clients and then disregard the clients calls and leave them without service should be take it to court. I wish one of us was a lawyer but lawyers use good companies. If somebody have the same problem than me and find the solution, please let me know.

    ReplyDelete
  36. once I use my allotted data, im dead in the water, I phone is useless at 2 g

    ReplyDelete
  37. I also had the problem a month or so ago after the switch where my data was turned off. After I called them, they gave me different data to enter in the settings. TracFone... and whatnot. It did work after that, but I went almost a month without any data service unless it was on Wi-Fi. And I had called once before and was going up on...ughh. my question now is I have the 39.99 plan that used to have 3 gigs of data and now has 5, but I no longer use it since I'm mainly on WiFi. I use just around one a month now. I want to switch to the lower plan just a little worried that something's going to go wonky with it and it will cost more to go back.

    ReplyDelete
  38. Wow! You all need to learn that change is good sometimes. Its not going to run perfect in the begging. Wow! Hey Dennis your a very polite and pacient man. Thank you

    ReplyDelete
    Replies
    1. If trashfone bought it it will never run perfect, not even 50% of perfect from the current (& typical for trashfone) 2 out of 10 and the reps couldn't care less about unhappy ripped off customers.

      Just leave, only reasonable reaction / option.

      Delete
  39. Bad company.. do not use them

    ReplyDelete
  40. Im happy to be with Tracphone! They help families be abel to have a phone in the home. Also I do use them and it meets all my needs. I have no problem with my service. If you dont like it then change companies and move on. Thank you.

    ReplyDelete
    Replies
    1. You will come to regret the choice to do business with any America Movil brand. Maybe not now or even tomorrow but it will happen, it will hurt and Movil won't care or help.

      Delete
  41. WHY??? I HATE TRACFONE. I wanted to a member of T-MOBILE at a cheaper price and not be a member of TracFone. I don't care if it still uses T-Mobile's coverege but i just hate TracFone and don't want to be associated with them smh. I'm ditching you Family Mobile.

    ReplyDelete
  42. Also they never notified me or anyone of my family members about TracFone buying Family Mobile. I just found out today when i was looking up roaming in Canada with Family Mobile. They didn't notify us via text, email, mail, call, nothing. Nothing at all. They did notify us that our plans will change and that their terms of service will change but they didn't tell us that TracFone bought Family Mobile. Not even an obvious hint. Not happy. Up until today i thought Family Mobile was still owned by T-Mobile. I'm ditching Family Mobile and may just switch back to regular T-Mobile. The only reason why i wanted Family Mobile was so that i can be a customer of T-Mobile at a lower price. Not a customer TrashFoe.

    ReplyDelete
    Replies
    1. *Not a customer of TrashFoe.

      Delete
  43. You can still be on the T-Mobile network - with a different MVNO other than TracFone. See the article comparing MVNOs on TMO on this site.

    ReplyDelete
  44. I DO NOT like the fact that I can NO LONGER look up (call/text records) numbers previously called or texted. I've always had the $29.88 (unlimited talk, text and web with 1GB of 4G LTE) NEVER going over the 1GB 4G LTE. Since they've added 3GB of 4G LTE to this plan, seemingly I've gone over the 1GB to slower speeds - was considering being able to switch to the $24.88 plan with 1GB 4G LTE...not so sure anymore. Another issue that's become a major problem because it effects the above, is not being able to exclusively use my home WiFi while disabling my mobile data. Used to be able to do that until the switch. If mobile data is disabled; even with WiFi working - I won't receive any mms,sms or texts. It's ridiculous how bad the mobile signals have been too. Couldn't make or receive a call without it dropping or even going through...and this happens at every grocery store; including Walmart. Know wonder the data plans have gone up again. $24.88 gives you 1GB 4G LTE - $29.88 gives you 3GB 4G LTE - $39.88 is 7GB 4G LTE - $49.88 added 15GB 4G LTE plus a free $7 Vudu tv/movie credit with every monthly renewal. Still offering $5 off with each new line but there's still taxes and fees that add up. The cheapest plan is actually closer to $25 but with taxes & fees it's probably $28. My 30 days payment for 1 line at $29.88, is $33.08 - paid on the 8th of every month, online BUT not enrolled in auto pay. Would very much like to have better service at a fairly comparable price or at least go back to the way it was before.

    ReplyDelete
  45. Today i went to Walmart and noticed that the bring your own SIM kit now for Family Mobile now looks the same as TracFone, StraightTalk, and NET10's. It is now made of plastic and paper/cardboard. I could not find any airtime cards for Family Mobile but that could just be my Walmart. I wonder how the phones work now. If i buy a contract free Family Mobile phone, could i use it on any other TracFone MVNO thats powered by T-Mobile, or just Family Mobile? I heard that most Family Mobile phones are locked to Family Mobile and do not work on T-Mobile or any other MVNO powered by it. And are the phones TracFone branded now instead of T-Mobile branded? And final question about the phones: Could a T-Mobile locked phone work on TracFone Family Mobile? I remember back in 2013 i bought an Android from T-Mobile that was locked on T-Mobile and it worked fine on Family Mobile and it still works fine on Family Mobile today (although i now use an iPhone which works fine too). And i noticed that other TracFone MVNOs have apps, does anybody know if Family Mobile will be getting an app? I'm still not happy with TracFone tho, but i am curious. :P

    ReplyDelete
  46. Today I went to pay my bill and my phone had been turn off because they change my due date without telling me. So after paying my bill at Wal-Mart Store. I got a text telling me that I still owe $ 3.59 if I wanted my service back on. So I paid it. then I call them and they told me that they do not have any record of me paying this. And I told them that I had my receipt and that it had the ref number and the Id number on it but all I got was excuses and I was on the phone for a hour and half with there home office and then they tell me to take it off my next payment. I would not complain but I found out that this is happing to others including my family who has Family T-Mobile and it just started this month. where is the money going and they do not have any record of people this extra money to there company.

    ReplyDelete
    Replies
    1. Welcome to the Carlos Slime customer disservice circus. There is no fix but to not have service with an America Movil brand.

      Delete
  47. I have called and talked to three different people about my hotspot I run my fire stick tv on it and have never had a problem period I've used it for six months until last night and they say they don't support it I have the most expensive plan and pay it every month no problem now all the sudden it doesn't work anymore even after the Trac phone buy out this is bull then I say I want my money back they can't do anything yeah right

    ReplyDelete
    Replies
    1. Same happened to me when the plan recently changed (again) and they took away the Vudu movie credit. Called their CS about my hotspot no longer working (after 4 years of having it active) and was told they don't support it. CS rep said they may look at changing this in the future, but no idea when at this time. Told her I need the hotspot so going to move to other provider. Considering T-Mobile $50 10GB 4g lte prepay or Mint Sim 10GB 4g lte plan as possible replacement. Both include hotspot support.

      Delete
  48. same thing happened to us Zack.... total ripoff

    ReplyDelete
  49. My rant exceeded the maximum number of characters. I wrote it down in the Facebook feed, Walmart Family mobile.

    Long story short, will be letting everyone know, "DO NOT BUY YOUR PHONE AT WALMART!"

    ReplyDelete
    Replies
    1. Don't do buisnes with America Movil / Tracfone "brands". Carlos Slim doesn't need your money, you don't need the aggravation.
      No go list -
      NET10
      Straight Talk
      Simple Mobile
      Page Plus
      Telcel America
      Total Wireless
      GoSmart
      Family Mobile
      SafeLink
      Claro (PR)

      Delete
    2. About 23M people will continue to ignore your ranting. Consumer Reports' Tracfone brand subscribers rated Tracfone higher than the major carriers. They also likes Straight Talk and Net10.

      Delete
    3. And millions a year will FLEE from trashfone after an encounter with Slime's malicious customer disservice circus.
      Consumer Reports? = clueless sheep.

      Delete
    4. Jerry (and numerous others) above is just one of the 3-5 million who will leave trac brands this year as a disgusted, ripped off former customer.

      Delete
    5. Millions aren't "fleeing" Tracfone brands. They're being purged as Lifeline cheats. Low revenue customers. Good riddance. Now our USF fees won't go up as much.

      Delete
    6. That lifeline excuse is old news line used repeatedly by Movil / Trac fanbois to try to cover the fact that 100's of thousands of customers flee from trac brands every quarter. Lifeline churn is miniscule part of the 300,000 - 600,000 people who every quarter swear off trashfone brands.

      Delete
    7. Whenever I find out that there is a family member / friend using a Tracfone brand service I take great pleasure in finding them a better company with a plan that suits them. I think I've personally persuaded close to 100 accounts away from Slim. The doesn't include all the ones I prevented from ever starting with them.

      Delete
    8. This is fake news. Tracfone has said the opposite in its quarterly filings and earnings calls, and it's widely reported in the trade press that most of the drop is due to dropped Lifeline subscribers.
      "Lifeline churn is miniscule part of the 300,000 - 600,000 people who every quarter swear off trashfone brands."

      Delete
    9. Not fake.
      Lifeline losses excuse was trotted out over a year ago when it actuly amounted to something for ONE quarter. Since then just vague assertions and/or numbers that are indeed only a tiny part of those fleeing trashfone.

      Delete
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