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Prepaid Business Re-seller Profile: Teltik

This is one in a series of Prepaid Phone News' series of comprehensive US prepaid mobile operator profiles. These profiles cover all the major US mobile operators' prepaid plans as well as MVNOs and resellers which offer a good value.

Overview: Launched in October, 2016,  Teltik Communications is a T-Mobile Authorized  Business Reseller.

As a reseller, Teltek is able to offer prepaid plans with postpaid perks like free domestic and international roaming at prices that undercut most prepaid operators. The catch is that a reseller like Teltik can only sell to qualifying business, including sole proprietors. To qualify, customers must submit their EIN or a scan of a document such as a business registration, DBA form, sales and use form, business license, permit, or a screenshot of website or online business listing.

A concern with business resellers is that they have a history of suddenly stopping the activation of new customers. I'm not sure why that's the case, but a lack verification of eligibility is probably one reason. There's also evidence that at least some of the failed resellers were opening large multi-line business accounts and reselling the separate lines to individuals. I suspect that's not allowed by the reseller's contract with the mobile operator.  The good news is that, at least with T-Mobile resellers like Teltik, current customers have been able to keep their service, plans and pricing when their reseller stopped accepting new customers. For more about prepaid business resellers, see our post; Save on Mobile Phone and Broadband Service For Your Business - Prepaid Business Resellers Compared.

Technology: GSM, GPRS and Edge on the 1900 Mhz band, UMTS on the 1700 and 1900 bands and LTE in bands 2, 4, 12 an 66.

Plans: Teltik offers both phone plans and data-only tablet plans. The following plans are available

Here are the available plans.
Name Price 2 Voice Messaging High Speed Data 1 Includes
Unlimited $20.00 Unlimited Unlimited 2 GB Hotspot, Music Freedom 3
Unlimited $30.00 Unlimited Unlimited 6 GB Hotspot, Music Freedom 3, Binge on 4
Tablet Plan $30.00 N/A N/A Unlimited 5 3G Hotspot, 480p video
Tablet Plan $35.00 N/A N/A Unlimited 5 10 GB Hotspot, HD video
Unlimited $40.00 Unlimited Unlimited Unlimited 5 3G Hotspot, 480P video
Unlimited $45.00  Unlimited Unlimited Unlimited 5 10 GB LTE Hotspot, HD video
Unlimited $50.00  Unlimited Unlimited Unlimited 5 14 GB LTE Hotspot, HD video
Unlimited $65.00  Unlimited Unlimited Unlimited 5 Unlimited LTE Hotspot, HD video
1 all plans include unthrottled high speed data until the amount data listed, then unlimited throttled data for the rest of the plan month.

2 Plus $3/month federal tax recovery fee
3 Music Freedom provides unlimited music streaming that doesn't count against the high speed data cap.
4 Binge On provides unlimited 480p video that doesn't count against the high speed data cap.
After 32 GB is used in a month data is subject to de-prioritization when the network is congested. 3G Hotspot throttled to 512 Kbps. Video streaming at 480p doesn't count against the 32 GB limit.

Taxes and fees: Teltik adds a $3/month Federal tax recovery fee to add plans.

Music Freedom: All plans include "Music Freedom", which doesn't count the data used by most streaming music services against the high speed data allowance.

Binge On: Plans that include more than 3 GB of data feature Binge On, which doesn't count the data used by most streaming video services against the high speed data allowance.  Binge On, which can be disabled, reduces video quality to 480p quality or lower.

International Rates: There's no extra charge for international texting. T-Mobile's Stateside International calling add-on is available for $15/month. It includes unlimited calls to mobile phones in over 30 countries and to landlines in over 70 (list of covered countries).  Without Stateside international calling is available for $1.99 per minute and up (rates).

International Roaming: Teltik supports international roaming but it's disabled by default. If you need it, email [email protected] with your phone number to request that international roaming be enabled. International roaming cannot be enabled within the first 30 days of service.  Texts and 2G data are free while roaming  in over 140 countries (list) as are WiFi calls. Cellular calls cost 30¢/minute.

Domestic Roaming: Unlimited domestic voice and text roaming is included with all phone plans. Data roaming is limited to 200 MB per month on both tablet and phone plans.

Coverage: Teltik uses the T-Mobile network. Unlimited domestic voice and text roaming is included with all phone plans. Data roaming is limited to 200 MB per month on both tablet and phone plans. Use T-Mobile's coverage map to check coverage. Beware that T-Mobile's map is rather misleading as it doesn't distinguish roaming from native coverage until you zoom in four levels.

Devices: Teltek currently does not sell phones, tablet or hotspots. Customers need to supply their own T-Mobile compatible device

BYOP: You can bring your own T-Mobile or unlocked GSM phones to Teltik. SIMs are $10 but you can also use your own new, never activated T-Mobile SIM.

CloudPBX: All Teltik plans include a cloud based PBX system for one extension with the option to purchase additional PBX extensions.

How to Activate: Use the Teltik website to verify your business, purchase and pay for a plan and a SIM, if needed. Once you have a SIM, call (888) ­406-2838 or use the secure messaging form on the Teltik site to activate

Data Settings:
Teltek account use standard T-Mobile data settings
APN: fast.t-mobile.com
MMSC:  http://mms.msg.eng.t-mobile.com/mms/wapenc
MMSC proxy: not set
MMSC port: not set
MMS protocol: WAP 2.0
Leave other fields at their default values.

Payment Options: Currently the only payment option is with a credit or debit card. Auto pay is available or you can login to your Teltik account dashboard every month to add money.

Account expiration: If you miss a payment or your card is declined your service will be suspended. If you don't pay within 14 days after account suspension your line will be disconnected and you will lose your number.

Account Management: Teltik offers an online dashboard that lets you tmake payments, change your credit or debit card and change plans. Plan upgrades take place within a few hours and you will be charged the difference between the price of your old and new plan with no pro-rating. Plan downgrades take effect at the end of the current plan month, not immediately.

Tethering: (using phone as a modem for a laptop or other device) is permitted on all plans. Most plans have limits on the amount of hotspot data that can be used. On some lower priced plans hotspot data is throttled to 3G speeds

Call Forwarding:

To forward all calls to another number: Press **21*, the 10-digit number to which you wish to forward your calls, and # and SEND. For example: **21*1234567890# SEND, forwards your calls to the phone number 123-456-7890.  You will receive a confirmation message. Unless you are on an unlimited plan, you will be charged for forwarded calls.
To cancel call forwarding: Press #21# SEND. You will receive a confirmation message.

To forward unanswered calls only (conditional call forwarding): Press **004* followed by the number you want calls forwarded to and # and SEND (**004*1234567890# SEND) and wait for a confirmation tone or message. Unless you are on an unlimited plan, you will be charged for forwarded calls.
To cancel conditional call forwarding: Press #004# SEND and wait for a confirmation tone or message.

Call Waiting and 3-Way Calling

Call waiting:  Call waiting is enabled by default. It lets you place one call on hold while you take another call. When you are on a call and have another incoming call, you will hear a short tone. You'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to voicemail. You will be billed for both calls.

To answer Call Waiting: To put the first call on hold, press "SEND." You'll automatically be connected with the second call. To return to the first call, press "SEND" again. To switch between the two calls, press "SEND."

3-Way Calling: To add a second person while on a call press SEND and dial the new number or choose it from contacts. When the other party answers press SEND to join the two calls.

"Secret" Codes:
*#06# displays the phone's IMEI (serial number)
#263# (#BOF#) turn off Binge On
#266# (#BON#) turn on Binge On
#264# (#BNG#) check the status of Binge On
*686 (*NUM) - tells you your phone number by voice message
#686# (#NUM#) - shows phone number on the screen
*#67# displays voice mail divert number
#793# (#PWD#) reset voicemail password.
#796# (#PWO#) toggle whether a voice mail password is required
#932# display how much data you have used

Customer Service:
Phone support: : (888­) 406-2838
Email support: email form on Teltik support page
Social Media: Twitter, Facebook

Phone Sales and General Information Web Site: teltik.com

Teltik Pros: Inexpensive, call forwarding, hotspot, domestic and international roaming, including data roaming are included.

Telik Cons: For businesses only.



22 comments:

Comment Page :
  1. How is this vs Net talk connect?

    ReplyDelete
  2. When they say for business only, they want ALL ise of it for business and not a split? For example, can it use it for both, run my business through it and then also do my personal work through it?
    I imagine not, since if they allowed that, then it will allow all sorts of abuse. For example, lets say my business only needs me to log in for one hour a day and then thats it, so then, should I be allowed to use this for the remainder of the day. You see how it can get out of hand if a blanket rule is not in place? On the other hand, I am not sure how they will enforce it. Will they audit sites and data usages and demand that the customer explain how 400 gigs worth of Nyun cat watching was business related? Can they even see what I have been doing? Even if they could, will they, and even if they do, will they demand for me to explain how that is work related?
    It may be different than a business credit card, if you ran 15,000 on a business dinner since those new current business venturists saw that they can get anything they want at the restaurant since it will be on you, and so they order caviare, wine, lobster, best steak, the most expensive dessert, yeh, there the boss will want to know why it costs so much, but here, is it like that, will Teltek ask how come you ran 500 gigs, will they ask you to explain all the different sites that you went to.

    So while I am more sure, even without me having read any TOS fine print, that the rule is that ylu cannot at all use it for any personal use, I am not sure how they will enforce or prove that you have not.

    ReplyDelete
    Replies
    1. I am using it freely/ personal use with no issues. Noone has stopped me.

      Delete
    2. They could care less.

      Delete
    3. "They could care less." Haha. Yes, they COULD care LESS ;-)

      Delete
    4. If they could care less, they'll be closed soon. They aren't the first to offer plans for business only, that they also go ahead and sell to regular people for personal use. Eventually T-Mobile will stop them from doing this and possibly force them to close, like what has happened to most others that have tried this. They could very easily check if you are business or not. There are multiple ways to do this.

      Delete
  3. I believe the $65 plan includes international calling. It also allows international roaming at 3G speeds versus 2G speeds. In Europe, I got almost 4G speed.

    ReplyDelete
  4. Employee(s) who apparently work at both Teltik and Harbor Mobile took confidential customer data from Harbor Mobile and used it to solicit business for Teltik, in blatant violation of Harbor's stated policy regarding the use of customer information.

    If you don't mind individual employees of a company stealing your personal information and then using it for their personal gain, then Teltik is your company.

    And when they have to abruptly cut off customers with two days' notice because their agreement with a carrier has ended (as was the case with Harbor), you can rest easy in the knowledge that the company's employees will take your information and give it to third-parties entities without your permission or authorization.

    Do you really want to give your EIN or tax ID number to a company that engages in such practices?

    ReplyDelete
    Replies
    1. Teltik and Harbor Mobile are same companies. When Harbor Mobile shut down, they reopened as Teltik. There was no sale of confidential customer data to a third party, in my eyes. I am not a shareholder or employee in these companies- FYI

      Delete
    2. "they have to abruptly cut off customers with two days' notice because their agreement with a carrier has ended..."
      T-Mobile did not cut off any Harbor customers, as Dennis states above. You are talking about AT&T cutting off Harbor customers.

      Delete
  5. Welcome back Dennis. :)

    ReplyDelete
    Replies
    1. Contrary to the statement above, Harbor and Teltik are two separate companies.

      It is factually incorrect to say Harbor Mobile shut down. It has never shut down.

      It is factually incorrect to say Harbor shut down and reopened as Teltik. Harbor still has its own web site, customer portal and customers. They are Harbor customers, not Teltik customers.

      Teltik employee(s) used confidential Harbor customer data to solicit business, in violation of Harbor's terms of service and privacy policy. I did not allege the "sale" of data.

      Teltik and Harbor are two separate companies, both registered as separate New Jersey corporations, operating at two different addresses. Customers of Teltik are not customers of Harbor and vice versa.

      It is not helpful to post information that lacks a factual basis.

      I realize that there is confusion among some people as to their relationship, but neither Harbor not Teltik has ever represented or stated that they are the same company.

      Just because employee(s) apparently work for both companies does not mean they are the same company. Just because someone works at McDonald's during the day and KFC at night does not mean that that McD and KFC are the same company.

      If, by some chance, Teltik is the same company as Harbor, then Teltik customers have reason to believe their information may be compromised by employees who use the information for their personal benefit.

      Delete
  6. If I put a tablet plan in a phone, will talk and text work?
    Will teltik be able to know it and cast me off?
    Because, I like the plan, but I juat do not want to carry an extra device, I would rather be able to use one sim for calling and one sim for data, or, wven better, with voip, I can call with data.

    ReplyDelete
  7. I'd stick with Mintsim, if only because Ultra's not likely to go under or disappear.

    ReplyDelete
    Replies
    1. "I'd stick with Mintsim, if only because Ultra's not likely to go under or disappear."

      I'd never trust a little fly-by-night any more, not after PTel.

      With AT&T, T-Mobile, Verizon, or Sprint (and even Tracfone) and any of their divisions, you know they can't go out of business suddenly and shaft you. With all others, it's a big risk.

      Delete
    2. Carrier-owned companies won't suddenly go bankrupt, sure, but they are only too happy to change your unlimited plan to a severely limited one, cut-off features you used, and/or tell you next month you'll be charged twice as much for the same service. Your loyalty is misplaced.

      Delete
    3. The independent MVNO's do all of the above, but in addition go out of business with a couple day's notice.

      Delete
    4. Ultra's been around for a while.

      It hasn't been a "fly-by-night" for years.

      Delete
    5. Ultra can dump MintSIM at any time if it does not meet its targets.
      MintSIM carries more risk than Ultra, where they have a lot of brand equity.

      Delete
  8. I've scraped stuff off the bottom of my shoe better than this MVNO.

    ReplyDelete
  9. I still have a Harbor Mobile plan on T-Mobile and have been happy with the service. I'd assume Teltik would provide a similar experience.

    ReplyDelete
    Replies
    1. So do I, but I worry what will happen to our plans if the FCC allows Softbank to buy T-Mobile.

      Delete
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