Virgin Mobile announced the new Inner Circle offer along with their plans of becoming an iPhone-exclusive company. While many expressed their interest in the new plan, the Android subscribers of the Sprint prepaid phone service grew concerned over this announcement. This led the company to address the concerns of their Android customers and assure them of continuous wireless service and support.
Taking through their Community Board, Virgin Mobile released a statement on how the new change would affect their Android customers. According to the mobile phone service company, existing Android customers still have access to their device and services by signing into My Account. The Community Manager also shared that the mobile phone company will continue to offer online device upgrades for Android customers until next year. The post also shares that national retail locations like Walmart, Best Buy, and others, will continue to offer Android devices until at least the end of this year.
As for the concerns of their customers on the status of their Android devices after mid-2018, the prepaid phone company shared that they have paired up with Boost Mobile, their sister company operating under Sprint's network as well. Starting later this year, Virgin Mobile Android users will be able to transfer their current phone and serviceplan to Boost. Since Boost Mobile will still be offering different Android devices, Virgin Mobile customers may choose to switch over to this service. And since they are still under the same network, Virgin Mobile assures its customers that there will be a simple and hassle-free method for making the switch.
By switching to Boost Mobile, the Android customers of Virgin Mobile will be able to retain their current plan and phone. They also have the option to switch to any of the phones and plans offered by Boost Mobile. But again, this option will be available to Virgin Mobile customers throughout 2018.
Source: Virgin Mobile