CellNUVO's service is down. Multiple users are reported the outage on multiple online forums including Reddit and Nth Circle.
The outage comes less than three days after CellNUVO replaced their website with a single page announcing that it would soon be adding service on a GSM network and launching an iPhone app. The announcement mentioned that minor service interruptions might occur during the transition. Maybe this outage is one those interruptions. On the other hand, the service appears to been out for over 20 hours. When attempting to send a text, customers are receiving a reply that says "The service you're attempting to use is temporarily restricted. Your service has been temporarily restricted due to nonpayment or plan restrictions. Please call *3 to make a payment or *2 to". The reference to nonpayment is worrisome and is reminiscent of what happened with RingPlus, another freemium MVNO that was shut down for Sprint for non-payment earlier this year.
Hopefully everything is alright with CellNUVO and service will be back up soon. I will update this post as with any new developments.
Update 9:20 PM PT 8/19: Tom, Mannix, CellNUVO CEO, has posted on the Nth Circle forum that the outage is due to the sudden shut down of a "...company that provided back office and other operational services for CellNUVO...". Mr. Mannix said that CellNUVO is working to expedite its switch to a new platform and restore service. He did not provide an ETA for when service will be up but said that CellNUVO is profitable and is not going "anywhere but forward". He also said that no users will lose any Silver (credits) and that users will receive apology credits and other bonuses. For anyone that wants port out, CellNUVO support told a user that no PIN is required. I believe that customers can see their account number in the CellNUVO app.
Update 9:10 AM PT 8/25: CellNUVO support has posted the following message on the Reddit and Nth Circle CellNuvo forums: "Please do a PRL and network update on your device. Your service is available on our new platform. We will have more details shortly." Multiple users have report that their service is working after doing the updates but their phones have new 331 area code phone numbers.
Update 5:30 PM PT 8/25: CellNuvo has posted an update at cellnuvo.com/update.html. Service is now provided by Red Pocket Mobile, still on the Sprint network. Users should do a PRL update followed by a Profile update to get their service working again. All customers have been given an initial credit good for 1667 texts or 250 minutes or 250MB of data. The migration gave all users a new 331 (Chicago) area code. The CellNUVO announcement doesn't say if or when users' original numbers will be restored but some customers who asked CellNUVO support were told that would be.
Update 1/6/2017: As of 12/31/2017 CellNuvo no longer offers cell phone service. The CellNuvo app is still available and lets user earn Silver by "swiping ads", watching ad videos, taking surveys, etc. One Silver is practically worthless but 1000 Silver equals 1 Gold which is worth $1. Gold can supposedly be used to pay a Sprint, T-Mobile, AT&T or Verizon cell phone bill or to top up a Red Pocket Mobile prepaid account. The minimum payment you can make is 5 Gold ($5). Redemptions are now limited of one redemption request per month and a maximum of 50 gold per request. Multiple users on HowardForums and Nth Circle have reported problems redeeming their CellNuvo Gold credit to pay for service.
Sources: Reddit and Nth Circle via a reader tip.