Home - , , , , - Updated - Service Partially Restored: CellNUVO Service is Down

Updated - Service Partially Restored: CellNUVO Service is Down

There are widespread reports that freemium Sprint MVNO CellNUVO's service is down. Multiple users are reported the outage on multiple online forums including Reddit and Nth Circle.

The outage comes less than three days after CellNUVO replaced their website with a single page announcing that it would soon be adding service on a GSM network and launching an iPhone app. The announcement mentioned that minor service interruptions might occur during the transition. Maybe this outage is one those interruptions.  On the other hand, the service appears to been out for over 20 hours. When attempting to send a text, customers are receiving a reply that says "The service you're attempting to use is temporarily restricted. Your service has been temporarily restricted due to nonpayment or plan restrictions. Please call *3 to make a payment or *2 to". The reference to nonpayment is worrisome and is reminiscent of  what happened with RingPlus, another freemium MVNO that was shut down for Sprint for non-payment earlier this year.

Hopefully everything is alright with CellNUVO and service will be back up soon. I will update this post as with any new developments.

Update 9:20 PM PT 8/19: Tom, Mannix, CellNUVO CEO, has posted on the Nth Circle forum that the outage is due to the sudden shut down of a "...company that provided back office and other operational services for CellNUVO...".  Mr. Mannix said that CellNUVO is working to expedite its switch to a new platform and restore service. He did not provide an ETA for when service will be up but said that CellNUVO is profitable and is not going "anywhere but forward". He also said that no users will lose any Silver (credits) and that users will receive apology credits and other bonuses. For anyone that wants port out, CellNUVO support told a user that no PIN is required. I believe that customers can see their account number in the CellNUVO app.

Update 9:10 AM PT 8/25: CellNUVO support has posted the following message on the Reddit and Nth Circle CellNuvo forums: "Please do a PRL and network update on your device. Your service is available on our new platform. We will have more details shortly." Multiple users have report that their service is working after doing the updates but their phones have new 331 area code phone numbers.

Update 5:30 PM PT 8/25: CellNuvo has posted an update at cellnuvo.com/update.html. Service is now provided by Red Pocket Mobile, still on the Sprint network. Users should do a PRL update followed by a Profile update to get their service working again. All customers have been given an initial credit good for 1667 texts or 250 minutes or 250MB of data. The migration gave all users a new 331 (Chicago) area code. The CellNUVO announcement doesn't say if or when users' original numbers will be restored but some customers who asked CellNUVO support were told that would be.

Update 1/6/2017:  As of 12/31/2017 CellNuvo no longer offers cell phone service. The CellNuvo app is still available and lets user earn Silver by "swiping ads", watching ad videos, taking surveys, etc. One Silver is practically worthless but 1000 Silver equals 1 Gold which is worth $1. Gold can supposedly be used to pay a Sprint, T-Mobile, AT&T or Verizon cell phone bill or to top up a Red Pocket Mobile prepaid account. The minimum payment you can make is 5 Gold ($5).  Redemptions  are now limited of one redemption request per month and a maximum of 50 gold per request. Multiple users on HowardForums and Nth Circle have reported problems redeeming their CellNuvo Gold credit to pay for service.

Sources: Reddit and Nth Circle via a reader tip.

121 comments:

Comment Page :
  1. Interesting. Well they need to weed out a few of the lackluster MVNO's.
    This was a silly concept that only looked good on paper. Free calls/data for users all paid for by advertisers. The member earns free stuff by clicking but then never supporting the advertiser. You didn't really think that most of CellNuvo users care about the advertiser did you?
    Some concepts always look better on paper. I wonder which MVNO these freeloaders will collapse next!

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    1. One Cellnuvoist said he joined the Coast Guard after being enthralled by one of their ads.Ergo: he cared.

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    2. I really don't see the concept as any different than ad-supported websites, yet that still continues to be a thing after all these years. I think a few things might have done CN in, though:

      1. Lack of customers is a big one - ad-supported websites depend upon a large and diverse readership to thrive, and I don't recall any significant push by CN to build their customer base. I only found out about them in the fallout from Ring+'s demise.

      2. The sources of ads weren't all that diverse, nor terribly well targeted. I earned credit for another family member who is female & tried to answer profiling questions as she might, yet I frequently saw ads for basis dating apps that only showed women (and I can't think of I thing I'd have said to imply she might be a lesbian). I even said she was married in their surveys, so dating apps of any kind seemed a waste (outside of an Ashley Madison type, I guess).

      3. Lack of a well-planned and executed business growth strategy. They seemed to be winging everything and suffering a bit from ADD - which to an extent is understandable in a small startup, but as time goes on tend to get them further and further off track.

      4. A prime example of the lack of focus was the SWIPIR app they uploaded to the Play Store, which was the same thing as the main app but focused on those with Lifeline service (the so-called "Obamaphones"), intending to allow them to earn more service then the minimal amount given to them by the government. They were doing this while still trying to get the iPhone version of their app working (supposedly), working on expanding to GSM service, AND dealing with overdue bills? Yeah, focus was an issue.

      I'd love to see someone driven take all these failed strategies, combine them, and make a serious go of it. Somehow FreedomPop's still chugging along - with enough effort I think somebody else could do it even better.

      Heck, I think of FreedomPop just got real about their pricing and not make paying customers subsidise the freeloaders so much, they would do better in the long run, too. Have the freeloaders help support themselves using methods like CN and R+ did. They'll need less subsidising that way & and if made affordable enough, they will even pay to reduce the need to have to work for service. Make it flexible - those who can't afford a dime can earn their service via advertising, while those who can afford a little will do a little of both.

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    3. Lol like people with 10 different FreedomPop accounts, and lifeline.

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    4. I think we have the obsessive "customers are freeloaders" troll back again. Entirely untrue.

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  2. O I'd rather pay 60 dollars a month. Ha

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    1. That sort of reply just shows how clueless you are about the day-to-day struggles of low-income people - people who have to work 2-3 jobs to make ends meet, have no time (or energy) left to do anything to improve their lot in life, and routinely have to juggle which bills they need to pay to survive.

      Yeah, if you're making a reasonable income, then your time is probably worth more than the time it'd take to earn the amount of CN's "silver" that would equate to what $60 could buy you elsewhere. But people whose only option is to work for minimum wage at Walmart, where they schedule you to work whenever the hell they want (or you're fired) and won't give you too many hours because they'd then have to give you benefits, $60 is 8-10 hours of the maybe 25 hours Walmart gives them per week. It's a lot to them & you obviously have NO idea.

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    2. The above Anon 246p post is a good reminder why everyone needs a good education and a career job but not so sure what that has to do with Cell Nuvo's demise.

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    3. I'm sorry if I got a bit off topic. I was just angered by the flippant & dismissive attitude towards the service CN provides that low-income people may need to rely upon (particularly those on Lifeline targeted by CN's SWIPIR app). I have lived in low income housing with people that have all sorts of challenges in life - some that were I in their shoes I'd probably have jumped off a building by now.

      If CN goes under then that's just another tease of these people getting help only to have it take away again. Its hard to understand just how much the resulting depression from that tends to weigh them down even more.

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    4. SApe: A business cannot survive if the customers cannot pay. Either paying directly for the service or buying goods from the advertisers. There is no benefit for the advertisers if the users are so desperately poor as you describe.

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    5. @DJ As I said to someone else, please TRY to understand a situation before you comment on it. CN earns money just fine by having their subscribers work for it via ad-views. I'm not talking about freeloading - that obviously wouldn't work and I'm kinda annoyed by all you guys who can't be bothered to follow the full story before accusing me of being clueless.

      What triggered my initial post was the flippant dismissal so many here have for this method of earning service. If you can earn enough elsewhere to pay for traditional cell service, then great for you. Many people can't afford to do that and I happen to think this is a brilliant way to both serve the low-income audience and still make money (see my completely uninformed guess as to how they do it in another post under this article).

      As for there being "no benefit for the advertisers" I initially thought the same. A discussion I had elsewhere about the targeting possible changed my mind. By saving money on their phone service, low income people are getting up finds for use elsewhere so they can afford some of the products advertised (everyone needs cleaning products, for example). The Coast Guard ads that were playing up until recently, or trade school ads, etc. can give people ideas for how to improve their lot in life. There are plenty of ads for Play store games and apps to help save money (Groupon, Ibotta, & the like) that are free to download and make their developers money. And so on. It's not a waste of money for the right advertisers.

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  3. I'd rather spend 100 dollars a month like 1044 lol

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  4. the average cell phone bill in the usa after taxes fees and the mandatory layaway on the phone that they add to the bill is $150. and I'd rather pay that then go with these garbage mvno's

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    1. I'd rather have $1800 a year.

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    2. This is a prepaid web site meaning that we pay for phones upfront so there is no "layaway" charge in our plans. I suspect that the average prepaid bill is under $50 and can easily be much less for those short on cash. No need for advertisement.

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    3. Again, shortsighted, DJ. By not spending money on phone service, you're getting up find for other purposes. If you can absentmindedly swipe for ads while watching TV (as I have seem multiple people describe doing) and it earns enough for your needs, then it's worth it. A lot of the purpose of advertising is repetition to the point where it sticks in peoples minds subconsciously so when they next need a product like what you're offering it's more likely to be the first thing they think of and thus go looking for.

      It seems to me everybody wins. If there's a hole in my logic, I'm certainly open to hearing of it.

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    4. SApe: You have no idea if I was poor in the past (I was) so please cut out the preaching. I have personally used a cell phone plan that was under $7 per month. I am now paying a whopping (sarcasm) $24 per month even though I can afford more because it is all I need. I am frugal by habit because of my past.

      The hole in your logic is that you fail to appreciate that being bombarded by advertisements (including TV commercials and robocalls) degrades one's quality of life. The ads do come with a cost.

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    5. DJ, I've been homeless in the past - living out of my car for a year and a half (the 2009 recession came at an exceptionally bad time for me). I know what you mean about how living the poor life affects you & frankly, I wish all these jeering jerks would be forced to go through similar so they could gain some appreciation for how lucky they seem to have it now.

      Advertising sucks, no doubt about it - the level of pervasiveness it has achieved is truly disgusting (and somehow I'm sure it's only going to get worse - the TV remote's "Mute" button gets quite a workout in my home). The thing that really bothers me is not the fact of advertising itself, but the lack of any significant enforcement of Truth in advertising. Just about anything can be said in an ad and as long as it's *technically* true - no matter how much of an edge case it might be - then it's allowed. Heck, they can even get around that by just using "actual user testimony" - just because a few random suckers think the product actually works for them doesn't mean it will for the vast majority of people. Everything short of an absolute demonstrable falsehood can be gotten away with. The bullshit filter I have to put on mentally for any ad or when comparison shopping is very draining and time consuming.

      That said, it does support a lot of things that would otherwise be too costly to afford for most of us. We've had free TV, radio, websites, apps, etc. because of it. Far cheaper than going to the movies routinely, buying numerous albums, subscribing to newspapers & magazines, and paying for apps/programs we need. I remember when buying a decent word processing program cost hundreds of dollars (in 1980s dollars, no less) - now you can get equally powerful ones for free (even without advertising in some cases).

      Advertising is unfortunately a fact of life that is unlikely to go away. Being able to mentally tune it out (or at least down) has become a major survival skill. Those that can't do that will certainly not want to put up with this, but those of us with the ability to deal with it (in various ways) can take advantage of the free service. Personally, I've got no problem letting them pay for my service - makes me feel a bit like I'm turning the tables on them ("yeah, I'm interested in your product" while in my head is some kid in my class from back in school days coughing "*bullshit!*").

      Of course the advertisers have done this to themselves - I'm so trained at this point to know that 99% of what they say is absolute crap that I can tune them out fairly easily. I'm sure they know this by now, which is why they rely on repetition to get through (which this method of advertising accomplishes). It's a vicious cycle of people becoming desensitized to their advertising approaches (or finding ways to block them) & the advertising companies coming up with another way to get through that. Whatever. I'll let them think they've got my attention if it pays the bills - I've become such a skeptic at this point that advertising to me is rarely informative & more often fodder for making fun of.

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    6. Sorry - that should have been 2007 recession - 2009 is when it technically ended.

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    7. Late 2009 and 2010 was when things started to go south for me. New contacts were not as good and unfortunately these terms are still in place.

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    8. "A lot of the purpose of advertising is repetition to the point where it sticks in peoples minds subconsciously so when they next need a product"

      Sorry, SApe, That is junk science.

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    9. "Sorry - that should have been 2007 recession - 2009 is when it technically ended"

      The recession accelerated after January 2009. We never did recover the jobs shed by the economy during 2009-2010.

      Delete
  5. I found it odd that in their previous statement they talked about their new GSM service and iPhone app but didn't say anything about their existing Sprint service. Maybe they were never adding a GSM carrier alongside their Sprint service but rather switching to a GSM carrier and ending their Sprint service perhaps for nonpayment.

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  6. Junk. MVNO instability.

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    1. True but look at all the people stumbling over each other to get something for free and then complain when the free ride stops for a few days.

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    2. [email protected]: And I thought *I* was the sanctimonious one! There are complaints because the abruptness of it most certainly didn't look good, particularly so soon after Ring+'s demise. The complete lack of communication for a few days just made it worse. If people had been given adequate warning to prepare for it, that most certainly would have been different.

      Just because the customers aren't paying in cash directly, doesn't mean they aren't paying for it at all. It takes a fair amount of time to build up useful credit levels so the customers are indeed paying for the service, just not in the traditional direct manner.

      But you just go ahead and keep sneering down your nose at people without even trying to give a damn. I'd hope the positions are never reversed if I were you, because it can happen to ANYONE and you are obviously ill-prepared to deal with being there.

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    3. Yes Sapey. The "stumbling" guy is wrong. No matter what the price level, it is not excusable to have service that randomly shuts off like that.

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    4. I agree. I am very disappointed in the way this was handled. While they seem happy to try to accommodate their customers' needs (they turned hotspot on for me upon request, for example), communication with their customers seems to be low on their priority list even under normal circumstances. I give them a pass because they're so small, but it does speak to how important they seem to view their customers - which is to say not exceptionally at this point. I can make a few guesses as to why this is, but it'd just be wild speculation.

      Because I've covered my bases, this outage hasn't cost me much of anything but the time spent on the forums in the past few days. I just needed to know if I needed to find a new backup provider. I won't even consider changing to CN as a primary service provider for quite some time due to this -they'll need to prove they're better than this before I'll even consider commiting. Until such time might come to pass, I'll keep enough of a balance for my emergency needs & that's it.

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    5. "communication with their customers seems to be low on their priority list even under normal circumstances"

      I've called their number in the middle of ordinary work days, and have gotten the message that the company was closed. That is hardly confidence inspiring. This and my other experience shows CellNuvo to be the worst bunglers of any of the dozen or so carriers/MVNO's I have ever dealt with. By far.

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  7. Companies can not survive on freemium, zero revenue model. Customers are going to have to learn to support only companies that have a strong business plan or suffer the consequences. Have we not learned anything?

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    1. At least TRY to understand what you're talking about before you start commenting. This is HARDLY a "zero revenue model" - no more than Dennis running this website is. The revenue comes from the advertising (and, I imagine, interest on said revenue). I posted a guess on how they make money in one of the threads Dennis mentioned above, but I'll paste the meat of it here for your education.

      ===
      The best guess I'm able to come up with is that they are trying to encourage people to build up the high balances up front to avoid having to pay if they suddenly need a significant amount of service. When we build up such a large balance, CN gets paid by the advertisers and they stick it somewhere where they can make even more money from interest. Since there can be a large gap between when we earn them money and when it gets used for service, the interest earned in the meantime is pure gravy.

      These schemes have been popping up everywhere for a while - laundromats, snack machines, etc. that force you to use one of their own cards that you pre-load with money before use are a prime example. They rely on an unused balance remaining on the card as money they can earn interest from. You may think it can't be much from so little on the card, but the company behind the cards is not the individual laundromat/whatever - it's a company/bank that supplies these cards to all sorts of businesses and gives them a kickback for doing it. The millions of small leftover balances from all these separate cards really add up to a huge amount that is essentially a completely interest-free loan to them. They take that money and invest it in relatively safe places and make more money from the interest.

      I'm betting CN is doing something similar and that is the ONLY reason I can come up with for the high cost of buying silver. They'll probably make more money if you have a significant amount of service credit built up with them that they can earn interest on than if you kept a low silver balance and just paid for some silver once in a blue moon as needed.

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  8. I hope it comes back because "I got no where else to go".

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    1. There are hundreds of places to go. The problem is you don't want to pay for anything so that limits your sources.

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    2. Gawd - this place is just full of you snobs, isn't it? Or more likely the same yahoo who had no clue how lucky he apparently has it.

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    3. "Or more likely the same yahoo who had no clue how lucky he apparently has it."

      Or more likely a "yahoo" who is a responsible person who has worked hard for what he has, as opposed to those who whine and beg as if they deserve premium cell service for free.

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  9. I am not handling the breakup well. I am listening to Lisa Loeb right now. Please stay. We lost RP don't want to lose u....

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  10. The CEO of CellNUVO Tom Mannix just posted on Nth Circle (see page 8 post 8195 in the Nth Circle link Dennis posted; not directly quoting here because there may be copyright considerations). Briefly, it looks like they were forced into switching over to their new platform earlier than anticipated because a back office provider went abruptly out of business on them. Both CellNUVO and the carriers are working nonstop to restore service to those affected. More details on Nth Circle...

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    1. Whatever the issue is. Junk. Instability. Uncertainty.

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    2. You have to concoct some excuse just so the rats don't jump ship!

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    3. Mannix was the guy who emailed me that it was impossible for CellNuvo to sell me the SIM I needed for the account, which was advertised on their site.

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  11. I'm curious as to which GSM carrier CN will run on. From what I've heard AT&T isn't taking in any new MVNOs and T-Mobile requires their MVNOs to earn a certain amount or get dropped. I doubt CN would be able to meet T-Mobile's requirements for long.

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  12. What do we do now? I need my phone next week and there is no timeline. Is there any other options for cheapskates?

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    1. I need my phone net week too so that's why I don't select an unstable MVNO that only gets paid from a hopeful mouse click
      by a selfish cheapskate.

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    2. It was stable until a couple of days ago. Need options.

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    3. Re: Anon at 8-20-17, 7:24 AM,
      My shortlist of current inexpensive Sprint-based MVNO services are:

      Freedompop - 99¢ BYOSD activations + fees for optional upgrades or to remain on "free" plan; see weekly list of prepaid phones on sale for a link (be careful during the signup process, watch the e-mail address and card account used closely; be sure to follow instructions to cancel free trials of paid services and be prepared to possibly pay additional amounts to do so).

      Tello - minimum plans $5/mo.; minimum pay-as-you-go $10. (This is the Sprint-based service I presently use.)

      Real Mobile - $10 for 120 days or $20 for 360 days pay-as-you-go (both most likely +taxes).

      Red Pocket $10/mo. Essential Plan.

      TPO $10/mo. (with Auto Pay) Gentle Plan.

      Assume all prices are "+taxes," and please note I've only personally used Freedompop in the past and Tello currently and there are other services and plans, I also recommend personally trawling the comparison of Sprint MVNOs on this site as what I'd consider might not be what someone else would.

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    4. [email protected]: it is hardly foolish to save money where you can. People should have a backup when going with a high-risk startup, certainly, but that can be managed by proper planning.

      My plan: my main number is with Google Voice - they're not going anywhere any time soon. From there I can forward to up to 6 phones and any number of other devices connecting over the internet via Hangouts. All phones get the Google Voice app installed so my calls can automatically be made to look like they're coming from my GV #.

      My main phone is on MintSIM, a new subsidiary of Ultra - a stable and established T-Mobile MVNO (it's the only service I pay directly for, & it works out to a mere $15.41/mo). I have a FreedomPop hotspot I rarely use. And I have an old phone on CellNUVO, which rides Sprint.

      Not only does my arrangement cover any of these providers taking a sudden crap, it's also network resilient - if either T-Mobile or Sprint have some major network failure, then I can just use the other network (like ProjectFi without the convenience of it happening automatically on the same phone - I just keep the backup phone in the glovebox so it's with me at all times).

      I think you guys who blindly allow yourselves to be robbed for at least three times what I'm paying by the big boys are the fools, not us.

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  13. It's a hobby right so whats the big deal if they shut down for a few days or a few weeks and take a break, I mean no one actually pays anything. Tell me no one really expects someones hobby to be your full time cell provider...tell me you don't. You gotta check the reddit links above and see a couple people bickering back and forth--it's hilarious. Great Sunday entertainment for sure. Now I have to make an important call on my working mvno.

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  14. I'd try Cell Nuvo if they got rid of that silly earn minutes by clicking ads idea. If they go GSM and charge a little for service, I'd give them a go of it. No one has time to play silly games to earn talk time. They could really put FP out of business and earn thousands of new customers if they make the right decisions.

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    1. What would be the point? Then they'd be just like every other MVNO trying to make it on very slim margins. I find their business model to be rather innovative.

      I do think that it'd be nice to have the ability to combine approaches. Technically they already do that by offering the ability to purchase their "silver" credits directly, but the pricing is rather high in my opinion, which really kind of has the effect of "may as well not be there at all." I have a suspicion as to why they do it that way, though - look for my post elsewhere under this article where I try to imagine how their business model works if you're curious.

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  15. Still gonna pass on this.

    Deprioritization is just too much of a hindrance.

    If the FCC doesn't impose equal service standards, then the only good options are direct subsidiaries like Gophone snd Metro.

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    1. Um, what deprioritization? It's all full speed or none at all so far as I know.

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    2. "Deprioritization is just too much of a hindrance"

      I believe that if the FCC imposed equal service standards, many of these plans would not exist. However, I do wish that the FCC would elucidate the deprioritiztion process and require sellers provide deprioritization "ratings" for these plans.

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    3. I think it's a safe bet that the FCC isn't going to do anything like that under the current administration. The FCC at least tried to do something under the last administration but right now they might as well shut down until another administration is in place, provided that the next administration actually believes in anything the FCC is supposed to do. We all know they aren't doing anything now or anytime soon. It's just a waste of money to keep them running now.

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    4. "provided that the next administration actually believes in anything the FCC is supposed to do."

      Micro-managing business affairs that have nothing to do with broadcast airwave management is what the FCC has meddled in until now... and this has nothing to do with what "the FCC is supposed to do".

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  16. This might sound crazy but I think RingPlus' business model made more sense. Customers listened to ads when they used the service instead of having to watch ads or take surveys in advance. If RingPlus had deployed an app that showed their customers ads on-screen whenever they made a call, sent a text and used data instead of relying exclusively on audio ads when a call was made, it would have worked better than CN or FreedomPop.

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    1. "This might sound crazy but I think RingPlus' business model made more sense"

      Really? Then how come most of the ads I got on my ANDROID phone were to buy songs on ITUNES, which is totally impossible. Everyone knows this, and RingPlus knew I had an Android phone. So how does it make sense to have a business model to advertise a product to those who can't buy it?

      I think the model might have made sense if RingPlus put some thought into it, but they missed the obvious and it was a complete fail.

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    2. I have to agree with [email protected], there was a LOT more going wrong at Ring+ than just their revenue model. And the advertising given on R+ was extremely limited in sources (at least in my own experience).

      Technically, though, you could use iTunes even if you had an Android - just had to download it to a PC first.

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    3. Correct, Sapey. And what was wrong at RingPlus was 100% the fault of the company and 0% the fault of customers.

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    4. 0% ? Not quite.

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    5. 0% exactly. You can't blame customers for enrolling in services and making use of the services they enrolled in. It's the duty of a responsible customer to do so, in fact.

      If the company is bungling enough as to lose money on this, it is the company's fault for setting up the plans and services in such a fashion that when customers make the expected use of them. the company dies.

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    6. RingPlus spent too much time and money on their server platform they used to insert audio ads into phone calls, which never worked right, and didn't spend enough time on a much simpler and cheaper app-based advertising platform.

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    7. Isn't the topic here Cell Nuvo? Ring Plus is out of business, kaput, adios, bye bye. The only remnants that remain are some of the same customers---and you know that outcome!

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    8. I considered using CN after we lost Ring Plus, but I was fearful and did not want to endure the experience again.

      Delete
  17. Hoping that we would get another update. Appreciate any updates on when service might be back. If this keeps on I will have to port out which I prefer not to do because I like this company.

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    1. still waiting and hoping for the service to come back.

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    2. I don't think it's coming back. Do we port out now?

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    3. Yes immediately!

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  18. The only thing that I gather from the postings is that there is an awful lot of hatred towards the poor and it makes very sad. The notion that poverty is someone's fault is just patently false. Most of the 99% of working Americans are one emergency away from losing everything. This is a sobering thought and a reason why we should be better caretakers of each other.

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    1. Don't be so dramatic! Your post has absolutely nothing to do with the topic.

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    2. A lot of people are off topic here. If you have $150 dollars to pay for a phone bill a month, go pay it and keep your mouth shut!
      Lots of off topic post here....im tuning out!

      Delete
  19. Still down as of Wednesday, August 23rd. Wonder how long it will take to restore service. If they take too long, I may have to port out.

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    1. Haven't they let anyone know? OUCH

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    2. I have been waiting patiently too. No updates at all.

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  20. Lots of panties in a bunch on Nth Circle. LOL

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  21. My phone started working tonight but has a very strange number. Hopefully that is a temp number.

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    1. Several people on Nth Circle reported a similar experience. Their phones appear to be active on Red Pocket Sprint with new numbers. Red Pocket support doesn't know what's happening and CellNuvo has said nothing. Strange.

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    2. I keep doing PRL updates and it hasn't worked. cellnuvo service still out for two phones. Hopefully someone will give us a timeline.

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  22. At least ring plus kept it's customers in the know at the end. I guess if you pay nothing you deserve nothing.

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  23. Do we lose all out credits and start from 0?

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    1. No one knows at this point. Is your service working?

      Delete
  24. Red Pocket isn't known for offering free service. Sounds like CN customers are being migrated to Red Pocket and will soon have to pick a Red Pocket paid plan when CN shuts down.

    ReplyDelete
    Replies
    1. The worst thing RP could do is allow freemium users into RP. I hope they don't ruin RP with this silly move. I don't want to pay a monthly fee so that some users can have a free ride for doing a silly survey while I pay for their silliness.

      Delete
    2. RP = Red Pocket or Ring Plus? Both I guess.

      Delete
    3. anon 818p Redpocket. Please don't allow more Cell Screwvo into redpocket, most of those people are known to abuse companies and the track record is every time you see these people flock to a company it fails soon after.

      Delete
    4. Abuse? What abuse?

      Delete
    5. "most of those people are known to abuse companies"

      If you do some checking into it, you will find that "those people" did nothing other than use the data in the plans they signed up for... and no more than the data they signed up for. You need to do some hard thinking if you think this is in any way "abuse". Because your claim is not factual.

      Delete
  25. I hope I don't have to lose my 115K in silver. Been looking at a few commercials but silver is not even added to the app.

    ReplyDelete
    Replies
    1. Who cares about silver and gold and ... shut it down.

      Delete
  26. Cellnuvo refused to release my iphone. I tried to register my unlocked iphone se to Sprint or Virgin Mobile but is locked by cellnuvo somewhere.
    Contacted several times cellnuvo but they said no until we change the platform.

    ReplyDelete
  27. Cellnuvo refused to release my iphone. I tried to register my unlocked iphone se to Sprint or Virgin Mobile but is locked by cellnuvo somewhere.
    Contacted several times cellnuvo but they said no until we change the platform.

    ReplyDelete
    Replies
    1. Did you try to get both your number and iphone released?

      or just the iPhone itself, leaving the number?

      Delete
  28. I think Cell Nuvo is done most of the phones that were activated on Red Pocket were shut down. Can someone tell me the cheapest Sprint MVNO out there right now.

    ReplyDelete
    Replies
    1. Cheapest would be FreedomPop which is free for 500 MB, 1000 MB with Freedom Friends. Other cheap options are Tello where $10 will last for years on Pay Go if you only use the minimum, Real Mobile's $20/year Pay Go or Red Pocket's $60/year Amazon plan with 500 minutes, messages and MB's per month. For other options, including unlimited see Sprint and Sprint MVNO Prepaid Plans Compared | Prepaid Phone News.

      Delete
  29. Looks like CellNUVO is attempting a relaunch.
    Their website has changed from a technical difficulties page to one touting service on all 4 major carriers using their silver/gold credit system to pay existing phone service through their app or service and phones through whistleout.com.
    But CellNUVO still is not ready for prime time. Their main cellnuvo app and their swipir app (originally a lifeline app but now marketed towards businesses) have not been updated recently for the new plans, nor is their a current means for new customers to sign up. I suspect this is more of a means to show prospective advertisers that they are commercially viable.
    Wish them well, but I bailed after the first week of their service outage, and went to prepaid pay as you go with H2O/AT&T and Piranha Mobile (already had a live sim for that) in a dual sim phone.

    ReplyDelete
  30. I keep hoping that cellnuvo will come back because I like free especially for a backup or kids phone.

    ReplyDelete
  31. CellNUVO have run away with our gold like a thief in the night.

    ReplyDelete
    Replies
    1. I had a terrible impression of them. I tried to be a customer, and signed up on their web site. The site said they sold SIM cards, and you'd be given a chance to buy one as you enrolled.

      The enrollment page never gave that option, so I ended up enrolled/signed up and had no SIM card. I called a lot to find out how to get a SIM card... "Why is it so hard to sell them? Your web site says they do" I found that their office (Chicago) was closed most of the time, including being closed Monday through Friday. This is "office closed" message on their main phone support number, as opposed to the usual "This is a message showing we are too understaffed to answer your call in a timely fashion" runaround most companies give you.

      I did get a hold of someone on the phone... the CEO of Cellnuvo! He seemed addled, and he had no idea what was going on, and would "check into" the problem of the inability to buy the SIM cards advertised on the web site and get back with me. He never did.

      Finally, I got a hold of someone there who said that despite what CellNuvo says on their site, they didn't sell SIM cards, and it would be best if I closed my account and went elsewhere. I did. I appreciated his honesty. He knew more about how the company ran than the CEO did.


      This was a couple of years ago

      Delete
  32. Cellnuvo is the worst freemium cellphone company ever!

    They've not redeeming the gold earned by their existing customers. Instead, they're attempting to recruit new customers.

    Some current customers with high balances continue to actively promote this ponzi type scheme in the hope of redeeming their gold. Shameful!

    ReplyDelete
    Replies
    1. How do you get service?

      Delete
    2. With all the problems current customers are having, I'd advise has against even trying to get CellNuvo service. If you insist on trying CellNuvo, it looks like you have to signup using their Android app. Go to https://cellnuvo.com/#get-started for more info.

      Delete
  33. I don't think you should be linking to cellnuvo at all. As part of a relaunch, they are claiming functionality that does not work eg redeeming gold for Amazon credit. This is against the google developer terms. They also posted up fake 5 star reviews at the Play Store.

    Both at reddit and nthcircle, a handful of cellnuvo supporters with high gold balances have succeeded in censoring and banning those who are pointing out that cellnuvo is operating like a ponzi scheme ie they heavily promote the earning side but then make it difficult to redeem.

    ReplyDelete
  34. Interestingly, the two biggest promoters of cellnuvo on nth circle are the only two people who have reported receiving a redemption into Sprint and T Mobile accounts.

    On both occasions, they received the money after personally contacting the owner of cellnuvo, Tom Mannix.

    All these details have been confirmed by those two nthcircle posters themselves.

    ReplyDelete
  35. Dennis, thanks for the heads-up.

    ReplyDelete
  36. Anybody who has had a bad experience with cellnuvo should leave a 1 star review on the Google Play Store.

    Cellnuvo has relaunched and is trying to attract new customers who will have to swipe a while before attempting redemption. They will likely run into similar problems.

    It is suspiciously coincidental that just when cellnuvo relaunched, several very fake looking reviews went up and continue to go up at the play store. A few of these were actually removed because they were obvious fakes but others since then look more realistic.

    So current customers would be doing new potential customers a huge favor by warning them and leaving an honest 1 star review up at the Play Store.

    ReplyDelete
  37. Look like CellNuvo is doing better job now of paying bills to 4 major carriers and RedPocket! Keep making steady improvements CellNuvo.

    For new customers, after downloading the app, enter the code, "free". For current customers, who wish to re-intall the app on their phone, enter the code, "Nuvo".

    ReplyDelete
    Replies
    1. The improvement is absolutely no thanks to the cellnuvo apologists. It was the criticism on several forums and the threat of contacting google that brought cellnuvo to heel.

      Cellnuvo are no longer promising redemptions on Amazon. They claim it is because the iphone app is the priority, not mentioning that they first promised the iphone app back in 2015.

      The latest redemption restrictions were put in place because the biggest cellnuvo supporters who have the biggest gold balances began to launder their gold through other people's big 4 accounts.

      Just goes to show that cellnuvo has little cash while the biggest cellnuvo promoters say one thing in public while doing something entirely different behind the scenes.

      Delete
  38. Cellnuvo recently updated its app. Update your app now if you haven't already done so.

    ReplyDelete
  39. Best way to silent critics/trolls is to continue making progress CellNuvo! So far, am extremely happy with the progress lately! Keep it up!!!

    ReplyDelete
  40. The only progress cellnuvo has really made is they've lost most of the customers they used to have.

    For them, that is progress because it most likely means they won't need to pay out what those people earned for them.

    The few that stuck it out are now able to redeem in drips and drabs and talk things up hoping that others will join to keep the Ponzi scheme going.

    Pretty sad to support a company that does that to your fellow customers.

    Meanwhile, earning rates have reportedly plummeted, so it's not clear if cellnuvo can earn enough revenue going forward. The big balance apologists are certainly not going to swipe like they once did. They know, but will never admit it, that it's too risky and that the first time round they were taken in by their friend Tom.

    ReplyDelete
  41. Look like all the trolls have gotten spanked as CellNuvo makes a turnaround and improves its operation and make it even better than before! Yay! Thumbs up CellNuvo!

    ReplyDelete
  42. Lots of new customers reporting problems and leaving 1 star reviews on Play Store.

    The sudden rash of 5 star reviews from apparently new customers are obviously faked. Earning opportunities have fallen through the floor so it's just not possible for new customers to be so positive.

    What a dishonest company.

    ReplyDelete
    Replies
    1. I was interested, but was afraid for this reason and never used them.

      Delete
    2. Funny how as soon as it's pointed out there are 1 star reviews on Google Play, a few more fake 5 star reviews are posted.

      Delete
  43. As CellNuvo improved its operations and make it better and better, it'll get more 5 stars ratings! Get over it "the sky is falling" troll! Your day of trolling is over! Newflash: CEllnuvo IS back on track again and even better now. Cry is you wanna to trolls! hahahaha! Having too much fun [email protected]!!

    ReplyDelete
    Replies
    1. Even though I lost service for 4 months, lost my number, lost my infinite plan, had to follow up 10 times to redeem, have to carry a backup to my cellnuvo backup, was banned from redeeming, can now only redeem once a month, have effectively earned minus $10 an hour through all this, I want cellnuvo to succeed and heartily recommend / refer! them to everyone I can find.

      Nothing strange about that or about me!

      Delete
  44. Update 03/15/2018:

    Redemption successes have been consistently reported for several months. Bill payments to sprint, att, tmobile and verizon. As well as redpocket top ups and even annual plan renewals. Typically payments take 0-48 hours.

    Redemption limit increased to $100 a month

    New phone purchase option launched via installments (max $100 per month). Any phone eg from amazon, ebay etc.

    All systems go. Works great.


    ReplyDelete
    Replies
    1. ... Consistently reported for several months? Really? C'mon.

      Delete
    2. More untrue cellnuvo spin. Can't buy a phone from ebay, only Amazon.

      And can only get one phone a year. So much for NO LIMITS! LOL.

      Said rule was introduced AFTER multiple customers got a $1xx phone from Amazon, leaving them with hundreds and in some cases thousands of gold that they are now unable to redeem.

      It was quite funny seeing they all got excited about getting $100 a month in Amazon credit to spend on things other than phones, advertised it all over nthcircle leading to cellnuvo reading it and introducing another No Limits Limit to keep the Ponzi scheme from collapsing.

      All that swiping, all those hours, such a low ROI. Yet a handful still sing the praises of cellnuvo, not noticing that Tom Mannix only reappeared after 9 months to hype an update that promised greater earning rates because he needed positive google play reviews. Gullibility at it's finest!

      Delete
  45. Best way to silent trolls is to perform and CellNuvo has certainly done that. Given us more cell carriers to choose from, redeem phone from Amazon, etc. I expect great things from CN. One particular troll keep stalking CellNuvo thread was recently got permanent banned again from Nth Forum. He's probably be back under different name, but now, we're on to his game, so do HG, the moderator there!

    ReplyDelete
    Replies
    1. Personal attacks such as calling someone a troll will not be posted. Everyone is welcome to discuss the pros and cons of CellNuvo here but please stick to facts and avoid the flames.

      Delete
    2. Well said Dennis. I think there is some disappointment currently amongst cellnuvo fans and they are lashing out at critics. Understandable in a way given the faith they have shown in the company despite the multiple months of service outages and the redemption issues that were only smoothed out recently.

      The main issue now is that the earning rate has dropped below 30c an hour and is very unreliable. Long time customer min68 who appears to be somewhat an expert on the true earning rate for cellnuvo especially when compared to alternatives is very troubled by the lack of reliability and vastly reduced earning ability.

      It didn't help that there is suspicion around Tom Mannix's "fly by night" visit to nthcircle where he promised the iphone app would be out "soon", promised that earning rates would be higher in the next app, and then solicited reviews on the Play Store, before disappearing back into the night. It appears to have left a very sour taste and the motives certainly seem suspicious.

      Delete
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