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Customers Affected by California Wildfires Get Help from U.S. Wireless Carriers

Customers Affected by California Wildfires Get Help from U.S. Wireless Carriers
Since October 8th, California has been ravaged by wildfires. Because of this, thousands of residents have been forced out of their homes, leaving behind their belongings and all that they have worked hard for all their lives. As of this writing, 33 have been confirmed dead and over 600 people have been reported missing. Firefighters are still continuously trying to restrain the fires by employing different tactics.

During these difficult times, it is important for each and everyone to stay connected and updated with the latest news. And since this is something that's considered a necessity at this time, it's important to know how your wireless carrier is doing its part to help those affected by this tragedy.

AT&T

AT&T has announced that it will be automatically waiving charges and issuing credits beginning October 9 to October 14. This way, they can offer unlimited data, voice, and text messaging to their customers who need them. The wireless carrier has also extended they payment date for customers with a voice and text service plan under AT&T Prepaid until October 14th. This payment date extension is applicable on AT&T Wireless customers with a billing address in the counties of Butte, Lake, Mendocino, Napa, Nevada, Solano, Sonoma, and Yuba. AT&T Prepaid customers should also have a phone number in one of the counties mentioned.

Even though customers may still receive data alert notifications, AT&T assures everyone that their bills will reflect the correct changes.

Sprint

Joining in on the decision to waive fees is Sprint, who has announced that texts, calls and data overages won't incur any fees until October 12th. This decision extends to Boost Mobile and Virgin Mobile customers. 

An executive for the wireless carrier also announced that there may be some service issues because of damaged fiber caused by the fires. However, a team has been deployed to the area and are awaiting clearance so they can restore service the soonest time possible.

T-Mobile

Instead of following the decision of its rival networks to offer a bill credit, T-Mobile has announced that it will be helping affected customers in other ways. Right now, the Uncarrier has not disclosed how they intend to offer help to customers but it is evaluating this. This is because they are currently focused on how best they can restore cell service the soonest time possible. 

They have already deployed emergency equipment for temporary cell sites along with water, snacks, respiratory masks, portable charges, and charging stations in stock.

Verizon

Postpaid customers under Verizon will not be charged for overages on talk, text and data. Meanwhile, their prepaid customers will receive an extra 3GB they can use for talk, text, and data. These two announcements will run from October 10 to 12 for affected counties in Norther California. 

In addition to this, Verizon has put up disaster relief websites where there customers can check if their residence is included in the affected area. 


If you are interested in helping out the victims and families displaced by the wildfires, you can do so with your own phone. All you have to do is text CAWILDFIRES to 90999. This will allow you to donate $10 to the American Red Cross for the relief efforts exerted during this difficult times. 


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  1. Waiving
    not
    Waving

    Waiving is to refrain from claiming.
    Waving is to move one's hand or an object back and forth.

    ReplyDelete
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