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Harbor Mobile is Shutting Down, Here Are Your Options

harbor-mobile-ends-service
Harbor Mobile is closing its doors.

Earlier today, the company sent out an email to its customers breaking the news to them. In the letter, the T-Mobile and AT&T business plan reseller explained the reason why they will be ending service as well as the options their existing customers can still make.

Prior to today's announcement, the company had already began making small changes to its structure. Over a couple of years ago, Harbor Mobile announced that they would no longer be selling service under T-Mobile's network. During such time, they gave their customers an option to keep their T-Mobile based plans indefinitely while they converted to solely being a reseller of AT&T's business plans.

The sad part about this is that this AT&T-based business did not even prove to be a fruitful venture for the company. Having only lasted less than a year, Harbor Mobile's customers under an AT&T business plan were forced to switch to a new carrier. From this point on, the company decided they would no longer be accepting any new customers.

Fast forward to a few months later, the people behind the company launched Teltik Communications, a new brand that was much like Harbor Mobile. Teltik focused on selling business plans under T-Mobile's network. Despite all these changes though, the customers that decided to keep their plans under T-Mobile's network continued to receive service from the company.

This, however, comes to an end today.

In the email, Harbor Mobile stated that it will be ending all service on December 1st; the same day that its contract with T-Mobile will end. The company expects all transitions to be completed by December 8th to give its customers enough time for this change.

If you are an existing Harbor Mobile customer and you are looking for options on how you would like to proceed following this announcement, here are some of the options given by the company:


teltik-communications-plans
Option 1: Port to Teltik Communications

Mainly, Harbor Mobile wants to continue providing service with you under its sister company, Teltik Communications. A special offer has been put in place exclusively for Harbor clients. If you decide to go this route, you will have no interruption of service and your existing rates will continue to be honored by Teltik.

If this is your preference, you can reply to the email you received with the following information:

  1. Company Name
  2. Business Tax ID (if corporation)
  3. Official documentation that verifies your business (DBA form, Certificate of Incorporation, Business License, Sales and Use form, etc.)
  4. For self-employed, sole proprietors, contractors, or the like: respond with a document from an official entity stating your business name.
Once these documents are received by Harbor, your lines will be transitioned over to Teltik so you can enjoy continuous service. This option will also give you access to the free PBX platform solution offered by Teltik. 

Option 2: Signup on Teltik.com

Another option you can make is to head over to Teltik's website and sign up as a customer directly. This signup procedure requires business verification. Once you're already a customer, you will have access to their PBX solution. You can still keep your line on T-Mobile's network but you will have to transition to Teltik's rates.

For options 1 and 2, you can pick from one of Teltik's plans:
  • $20/month - comes with unlimited talk and text, 2GB high-speed 4G LTE data + mobile hotspot
  • $30/month - comes with unlimited talk and text, 6GB high-speed 4G LTE data + mobile hotspot, unlimited video streaming, and rollover data 
  • $40/month - comes with unlimited talk and text, unlimited high-speed 4G LTE data + mobile hotspot at 3G speeds, video streaming at 480p
  • $50/month - comes with unlimited talk and text, unlimited high-speed 4G LTE data + 10GB mobile hotspot and HD video streaming
  • $50/month - comes with unlimited talk and text, unlimited high-speed 4G LTE data + 14GB mobile hotspot
  • $65/month - comes with unlimited talk and text, unlimited high-speed 4G LTE data + unlimited mobile hotspot and HD video streaming
  • $30/month Tablet Plan - comes with unlimited high-speed 4G LTE data + mobile hotspot at 3G speeds and video streaming at 480p
  • $40/month Tablet Plan - comes with unlimited high-speed 4G LTE data + 10GB mobile hotspot and HD video streaming
  • $10/month Teltik Cloud Phone - comes with a dedicated business line, virtual receptionist, 100 outgoing minutes, smart voicemail, and call recording

Option 3: Sign Up for T-Mobile Directly

You can also sign up for a new account from T-Mobile directly. Lately, the company has been announcing some promotions for their monthly plans. You can check out your options here

Option 4: Opt for a Different Carrier

In the end, you have an option to switch to an entirely different carrier other than T-Mobile. If this is your choice, Harbor Mobile has promised that they will support you through the process of porting out to a new carrier. You won't have to call T-Mobile directly. 

Make sure you reply to their email at the earliest time possible. If you have any questions, you may call the Harbor Mobile team at 888-701-8816 or email [email protected] 


20 comments:

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  1. Option 5: Skip the instability of the MVNO.

    ReplyDelete
    Replies
    1. Add much as people rag on (mostly justified) TracFone, you can be assured they'll be around in the year's to come.

      Delete
    2. "Anonymous November 10, 2017 at 8:55 PM
      Option 5: Skip the instability of the MVNO."

      That was option #3 in the article.

      Delete
    3. Yes, their stability of providing instability will be around for years to come. Randomly shutting off your account, disappearing your phone number for you, et al.

      Delete
  2. Oh my, nobody could possibly have seen this coming.

    ReplyDelete
    Replies
    1. So, have all the snarkers gotten it out of their systems yet? BFD. These MVNOs offer the service of the services of the big four at noticable discounts. It is exceedingly rare that one goes out of business without sufficient warning to port your number. If your number is that important then Google Voice will take care of that issue for a one-time fee of $20, thus allowing you to take advantage of the savings without the fear of significant disruption.

      So tired of you whiners and your need to be snobs to in order to feel vaguely superior - news flash: paying more than you need to does NOT make you better than anyone else.

      Delete
    2. "paying more than you need to does NOT make you better than anyone else."

      But being smart enough not to trust a fly by night like Harbor,which has flaked out in the past, DOES make us better then anyone else.

      I remember that one time Harbor shut off their web site for weeks. That was warning enough for the wise.

      Delete
    3. MVNOs aren't a problem. What is a problem is that these "business" resellers have issues i.e. no verification of actual businesses this leading to the shutdown of the MVNO/reseller. None of them have really lasted. Harbor, bluegreen and soon to be teltik.

      Delete
    4. QUOTE: "But being smart enough not to trust a fly by night like Harbor,which has flaked out in the past, DOES make us better then anyone else."

      1. *Ahem* "thAn" compares, "then" refers to time.

      2. Not if you're running straight into the arms of those who overcharge in the name of reliability. There are any number of MVNOs which have managed to walk the line between remaining financially solvent and charging a fair price for service. Never mind the previously mentioned Google Voice solution having your back should something like this happen with less notice.

      These businesses do what they have to in order to manage costs - well, so am I. That is what makes me smarter than those like the guy above who'd rather pay TracFone ransom money every month.

      Delete
  3. Okay, why the hell did they make a new company if they're going to end service? Makes no damn sense ....

    ReplyDelete
    Replies
    1. There may be legal reasons for it. In any case, it wouldn't make me feel great about the viability of Teltik.

      Delete
  4. Shutting down? NO PROBLEM ... it just takes a few minutes to switch. Look on the right side of this page and you will see a list of MVNOs. I can find the best deal there rather than get ripped off by the 4 major carriers.

    Be thankful of this site, it will save you $$$. Dennis thank you very much!

    ReplyDelete
  5. Another one bites the dust.

    ReplyDelete
  6. Editorial suggestions. This is such an important post, it would help if the language were a little more clear:

    the company had already began making begun not began
    Over a couple of years ago, A couple of years ago not Over
    During such time, At that time,
    Option 2 . . . Once you're already a customer, Once you become a

    ReplyDelete
    Replies
    1. Umm... the pot is calling for you, kettle.

      Delete
    2. Yeah, that was some of the worst punctuation! It always funny when a spelling/grammar/etc Nazi gets caught with a lot of mistakes in there rant.

      Delete
  7. I will select option 1. I have to add that I am a bit upset about needing to resubmit my information. Seems they could have transferred that over with the port.

    ReplyDelete
  8. Maybe their subscriber count went below 50 or something and they decided to just transfer them to Teltik to keep costs down.

    ReplyDelete
  9. I'm very interested in Teltik's voicemail service. Is it unlimited or 100 minutes?

    Can it transfer calls and messages to nonTeltik numbers?

    ReplyDelete
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