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Apple Releases Official Statement About iPhone Battery and Performance Issue

Apple Releases Official Statement About iPhone Battery and Performance Issue
Apple has finally released a statement explaining its reason behind slowing down older iPhones.

Earlier today, Apple made a post on its website detailing the reason behind slowing down devices with older batteries. At the same time, the company disclosed information on what they intend to do in the future.

In its explanation, the smartphone manufacturer stated that the iOS 10.2.1 update was designed to allow iOS to dynamically manage the best performance of select system components whenever needed. This was done to prevent unexpected shutdowns that frequently happened with older batteries.

Apple shared that in some cases, this was not noticed by its users. But it often results to longer app launch times. Not to mention, it immensely reduced performance.

Since iOS 10.2.1 managed to minimize the amount of times the iPhone 6, 6 Plus, 6s, 6s Plus, and SE experienced shutdowns, the smartphone manufacturer decided to extend the function to both iPhone 7 and 7 Plus when they were updated to iOS 11.2.

Unfortunately, Apple was unable to foresee how this could affect the performance of certain iPhone devices. When they started receiving reports about users experiencing slower iPhone performance, Apple initially thought this was related to minor bugs on the new OS. But since these have long been addressed, Apple now has reason to believe that the continuous aging of original batteries on older iPhone devices could be contributing to the issue.

Since this issue has blown out of proportion over the past few weeks, Apple has released a statement on how it intends to address the problem. As a solution, Apple has reduced the price of out-of-warranty replacements for iPhone 6 and later models. If you plan to buy a new battery for any of these devices, you'll only have to pay $29 instead of $79. This price reduction will only be available from late January 2018 to December 2018.

Apart from reducing the price, Apple will be releasing an update to iOS that aims to give more visibility into the health of an iPhone's battery. The update, expected to be released early 2018, will give users a better way to understand how the condition of their battery affects the performance of the device.

Since most of the complaints Apple received was because users were not aware that the performance of their iPhones was slowed down, they have also done something to address this. Starting next year, Apple promises to be more transparent with their users by including an iOS message explaining how older batteries could degrade performance and how a battery replacement could address the issue. 

If you have an older iPhone that's been performing slowly, this could be the reason behind it. And now that Apple has finally done something to address the issue, do you intend to take advantage of the reduced prices on its battery replacement?


Source: TmoNews

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56 comments:

Comment Page :
  1. Apple wouldn't do anything to intentionally lower the lifetime of an Apple product... Except this time when they were caught red handed doing it.

    ReplyDelete
    Replies
    1. " Even their latest iPhone X lacks basic features including gigabit LTE or a headphone jack!"

      In all fairness, only a tiny part of the US has gigabit LTE. A basic feature? Not today, for sure.

      Delete
    2. "In all fairness, only a tiny part of the US has gigabit LTE."

      The point is, they could have future-proofed the latest phones a bit more, but chose not to. Just like they chose not to have LTE band 12 in the iPhone 6 despite contemporary phones starting to come out with it. It all builds towards a pattern of bilking their customers.

      I am not anon610)

      Delete
    3. It's like the torque guy problem ... What mobile problem does megabit LTE problem solve?

      It's nothing like band 12 which takes areas with NO data and turns them into high speed data areas.

      We got crickets from him, and I'm sure we will get crickets from you. Maybe Anon 610 will respond?

      Delete
    4. Dang, I had posted a reply yesterday to anon1239; either it didn't get approved (unlikely) or it just didn't go through.

      Gigabit LTE is achieved through a confluence of technologies, at least one of which (4x4 MIMO, not enabled in the iPhone X) also helps with poor signal...hardly a "torque" type problem. Plus, all three of the top US networks have gigabit deployments already.

      Besides, do you (anon1239) want to go on the record saying that you buy your $1000 phones given what they can do today not what they may be able to do in two years? Do you pay cash price?

      Delete
  2. What a joke. You buy a $1K phone and they offer you the privilege of paying another $29 to fix a problem that doesn't exist on any other phone. This is why phones should have removable batteries. I hope people aren't dumb enough to keep giving Apple money. Even their latest iPhone X lacks basic features including gigabit LTE or a headphone jack!

    ReplyDelete
    Replies
    1. I'm not sure what having a removable battery would have done in this case. Remember, it was a lack of disclosure on Apple's part that caused this mess. Even with a removable battery, how many people would have reasonably concluded that the slowdown was due to a diminished battery, gone out and tested this hypothesis by purchasing a $79 (removable) battery?

      Delete
    2. "to fix a problem that doesn't exist on any other phone."

      AFAIK, only LG and Motorola have come out saying this problem doesn't exist on their phones. Did I miss such a declaration from Samsung?

      Delete
    3. Yesterday, HTC and Motorola said that they don't slow down CPUs on older phones: HTC and Motorola: "We Don't Practice Slowing Older Phones".

      Today, Samsung and LG confirmed that they don't either. Samsung and LG don't slow down CPU performance on older phones either.

      Delete
    4. Thank you, Dennis. I mixed up HTC with LG, and didn't know about Samsung and (the real) LG.

      Delete
  3. You won't get to decide. The $29 replacement will only be offered if your battery needs replacing. In the past, Apple only replaced iPhone batteries if they had less than 80% original maximum capacity (easier the % was even lower).

    ReplyDelete
    Replies
    1. It'd be better if the back were held on by 6 standard screws, so anyone could easily replace the battery as needed. A significant design improvement.

      Delete
    2. Apple's $50 discount on replacement batteries is a brilliant solution for this issue. You go to the Apple Store, and see all the new iPhones. You might even buy one.
      Very Smart move, Apple.

      Delete
  4. Fir$t and foremo$t, it'$ all about bu$ine$$ and making the benjamin$ and they will ju$t $ay $orry if bu$ted.

    ReplyDelete
  5. Not sure what the iPhone X has to do with this.. I believe this issue only applies to the iPhone 6/s. In fact Apple has a FREE battery replacement program for the 6/s. You can run your serial number on their site to find out if you phone qualifies. Mine did and when to the local Apple Store and they replaced it in an hour for free...

    https://www.apple.com/support/iphone6s-unexpectedshutdown/

    Steve

    ReplyDelete
    Replies
    1. You have no idea, i had send 6s in for fix last years twice, shutdown suddenly, they just send it right back and said nothing wrong with it until warrenty run out..... then you have to pay $79 for it.

      This time they getting caught red hand cheating, slow down old phone so improve their bottom line. I want to believe them, however evidence doesn’t point to that direction.

      Delete
  6. And this is why all phones should have both removable batteries and detailed performance alerts so users can figure out what's wrong and fix whatever it is.

    Hopefully the lawsuits will get manufacturers to reconsider fixed batteries.

    ReplyDelete
  7. ...............and still people continue to by Apple.

    ReplyDelete
  8. myself have been an apple iphone fanboy. but no more. apple's arrogance and/or blind ignorance as to these problems which really exploded with iOS 11 (although had its origins in iOS 10.2.1), just shows how apple has become so untrustworthy or stupidly blindly incompetent in my opinion that android is now my first preference while iphone is relegated to backup-second-citizen status among my phones. the constant ongoing crashing, rebooting, shutting down of my iphone because of iOS 11 made my iphone practically useless. even after changing the battery. had to painfully force my iphone to recalibrate the battery (repeatedly making the iphone turn on after prematurely shutting down over & over again until the battery was actually fully depleted) to make the iphone get back to normal. for me, my guess as to this problem was this was not a hardware problem but was an iOS problem as to how it managed the battery. because the battery would not recalibrate properly. anyways, you look at the apple discussion forums and you also find people with brand new iphone 7 & 8 also having these problems. apple will apparently only publicly/legally say "some" people "feel" their iphones are having these problems. but more people's iphones are affected than what apple is willing to publicly/legally admit. apple did NOT take into account how their throttling would work in real life on real iphones out in wild. apple throught they were solving a problem but instead caused a worse problem which then caused apple's reputation to fall flat on its face. yes, the apple emperor is wearing no clothes! apple no longer has an invulnerable reputation to hide behind. apple's reputation is now mud. in my eyes, apple is no longer trustworthy. this has been both sad & annoying for me -- because up until iOS 11, iphone has always been stable for me, but no more with iOS 11. the frustrating iOS 11 annoyances reminded me of the annoyingly unstableness of early android phones. apple may think it was innovating, but apple was sidestepping quality control or taking shortcuts and therefore apple was unable to avoid these problems.

    used to only want the next iphone. not anymore. used to ignore android. not anymore. used to only put my trust in apple. not anymore.

    ReplyDelete
    Replies
    1. It's not all the bed of roses over here in Android world. With all the glacial updates... really bad... And the exploding phones and the bootlooping and the Moto flagships with the screens that fall off and the BLU phones with an express connection to Beijing you're to have a lot of fun!

      Delete
    2. Batterygate: Apple betrayed its customers and now it faces a world of hurt (It takes decades to build up fierce customer loyalty and just one mistake to completely dismantle it)
      http://www.zdnet.com/article/batterygate-apple-betrayed-its-customers-and-now-it-faces-a-world-of-hurt/

      Delete
    3. already have my preferred android brand: Huawei. really good smooth stable phones. if you're coming from iphone, EMUI based on android is almost iOS-like but still android although the diehard android users would rather slap their favorite launcher on huawei phones. have the Huawei Ascend XT2. my next android phone will be their Honor 7X. from the specs, the Honor 7X seems to be a better version of the XT2 except more memory, more storage, and the nicer more modern form factor. call me a huawei/honor fanboy now. looking forward to whatever their Ascend XT3 and Honor 8X will be.

      blu makes ugly crap phones. my brother-in-law had blu and that was a piece of junk. me had to personally cleaned up that phone after he (a complete smartphone newbie) somehow screwed it up. have bought actual nicer chinese phones (imported with, of course, the wrong charger plugs) that are better and cooler than the blu junkers. anything motorola turns me off after seeing my cousin's moto whatever-it-was.

      me not newbie buying phones. have bought many phones, including android phones before, but mostly bought more iphones for me and family. iphones were my family's mainstay in terms of dependable stable phones, but now any new phones will be all androids.

      as for the glacial android updates, that fragmentation nonsense at least keeps android phones stable for the user. with iphone, getting hooked on iOS updates is now the wrong thing to do because you are at the mercy of getting an untrustworthy unproven update that screws up your iphone and you end up waiting for each new iteration to see if that next iteration of iOS 11 fixes any problems that your iphone now has. the ongoing hell of iOS 11 iterations is forcing iphone users to be beta testers even after the beta testing is done and either the fixes are not there or not good enough. on the android side, if you want the latest version of android, get the latest phone because you know at least the carrier/company put in the time to sell a phone with a stable OS that should not be buggy and crashy. maybe laggy, but just get a phone with more memory and storage. at least nowadays, really good excellent android phones can now be bought at reasonable prices, or even at ridiculous cutrate sale prices, without paying outrageous flagship pricing.

      Delete
  9. so far at least 12 class action lawsuits filed against apple: http://bgr.com/2017/12/29/iphone-slowdown-class-action-suits-12-cases/

    it's dogpile-on-the-rabbit time. imho, this is certainly a really strong indication as to how iphone users are so mad and furious at apple. you have to be really mad to start one of these lawsuits or to be a part of it all.

    you also have that case in france where apple could be facing criminal liabilty including possible jailtime for its executive officers. this is serious $#!+ that apple is facing. http://www.patentlyapple.com/patently-apple/2017/12/apple-hit-with-a-lawsuit-over-slowing-iphones-in-france-and-a-pair-of-law-firms-in-korea-are-preparing-class-actions.html

    and the class action lawsuit in south korea has almost 67,000 people who have actually signed up wanting to be a part of the case against apple. of course, south korea was already samsung galaxy country, but it should definitely be solidly more so now as those koreans are probably dumping their iphones and getting samsung galaxy phones (or lg or whatever else is a home brand over there). http://www.patentlyapple.com/patently-apple/2017/12/nearly-67000-iphone-users-jump-on-board-korean-lawsuit-against-apple-with-law-firm-saying-apples-apology-isnt-enough.html

    ReplyDelete
  10. the thing that kind of, sort of, makes me think that apple wanted to hide these problems is that they took away the ability for utility apps in the appstore to check battery cycles on the iphone. there was at least one app (well at least two really but apple kicked out one of the apps) that checked battery cycles. if you have macbook, you can use the coconutBattery software to check the cycles while plugging your iphone into the macbook. but it was nicer to have an app on the iphone that did this. apple took away that ability basically as of iOS 10. as an iphone user who changed my own iphone batteries, always looked to see if was around 200 cycles and then proceeded to order a new battery and when received went ahead and changed the battery. that's like once a year. some say the battery should last 400-500 cycles before it really goes bad like it inflates the protective wrapper the battery is in and causing the iphone to bulge out but have seen that happen sooner. my opinion is to really think about changing the battery when you hit 200 cycles.

    there are other apps to try to check battery capacity/health such as seeing if the battery at "full" charge is really at the top mAh level. so if the iphone has to be recharged too frequently and you see "full" charge mAh is much less than your iphone's specs for the battery's mAh, then definitely change the battery. but the first indicator for me is to always look at battery cycles and then also note the the actual mAh.

    my guess is that apple will allow monitoring battery cycles plus the mAh level directly on the iphone, or maybe some overly simplified dummyproof monitor scale using whatever official iOS app, or maybe something buried in the settings app somewhere.

    ReplyDelete
  11. Does Apple slow down iPads too?

    ReplyDelete
  12. Based on what happened with Samsung shipping people hand-grenades inside phone mailing boxes, and all the people that swore never again to Samsung. And they mostly came back.... I think that everyone here who says they are a former Apple fan but never again will be buying a brand new iPhone within the next year or two.

    ReplyDelete
    Replies
    1. oh come on! if you have been put through this long annoyance of apple screwing up your still perfectly good iphone and then making you jump through diagnostic hoops and numerous restores of your iphone and then you give up by buying the new iphone, and then having apple finally admit you could have fixed the problem by installing a new battery instead of being hoodwinked into buying the newest latest expensive iphone, then you would feel like you just got had by apple. apple's not saying anything, until forced to, amounts to being fraud. customers will remember this for a long time and will hesitate about buying any new iphone. people will remember this years from now in the backs of their minds: apple slows down and screws up iphones, and apple admitted it. who would want to buy from apple again if you have actually gone through this annoying frustration? would you stupidly pay good money to possibly go through this again? apple has "innovated" itself into a corner of problems where apple then took shortcuts that it hides until being found out. apple has a long way to go to prove itself as trustworthy again.

      Delete
    2. "oh come on"

      Will you promise to show up here late next year and tell us why you bought the next iPhone despite today's mock-fanboy ragings?

      Delete
    3. "apple screwing up your still perfectly good iPhone"
      Only happened in your imagination. Apple does not slow iPhones when the battery is perfectly good.
      "being hoodwinked into buying the newest latest expensive iPhone"
      That's on you, not Apple. You would never buy new Apple regardless.
      "apple slows down and screws up iPhones,"
      Slows down to avoid crashing, yes. Screws up, No. You just prefer crashing.
      "amounts to being fraud"
      Only in your mind. And greedy lawyers' minds.

      Delete
  13. Say what you will about Apple's scheme or mistake, at least the Jeeps will sleep safely in their garages tonight.

    https://www.theverge.com/2016/9/8/12855352/samsung-note-7-recall-fires

    ReplyDelete
    Replies
    1. Yup! I always leave my premium flagship phones plugged into a car charger, unattended, on the hottest of summer days.

      Delete
    2. It's not a problem to leave them there unless the manufacturer sold you a Sam-grenade.

      Delete
  14. Apple $29 iPhone battery replacements are now available. https://techcrunch.com/2017/12/30/apples-29-iphone-battery-replacements-are-available-starting-today/

    ReplyDelete
  15. Another great benefit of the Apple $50 discount: iFixit reduced their battery replacement kits by $15-20! I can replace my own 6S battery and save $5 plus a long wait at the Apple Store.
    iFixit battery are excellent.

    ReplyDelete
  16. Here is how to get you can get your $29 iPhone battery replacement from Apple - https://www.phonearena.com/news/Here-is-how-to-get-you-can-get-your-29-iPhone-battery-replacement-from-Apple_id101203

    ReplyDelete
    Replies
    1. Apple decides whether the battery needs replacing. If they say no, you won't get a new one for $29.

      Delete
    2. Apple will give your iPhone a $29 battery replacement, whether or not it passes diagnostic test

      Delete
    3. They clarified or changed policy today. Some people say they were turned down. Original statement was ambiguous

      Delete
  17. "Apple accounted for nearly half of leading mobile devices activated during the 2017 holiday season to once again pace the global market, according to the latest study from Flurry Analytics.

    Flurry, part of Verizon subsidiary Oath, found that 44 percent of the smartphones and tablets activated between Dec. 19 and Dec. 25 were Apple devices — the same percentage found in its 2016 report."

    S: Wireless Week

    << Batterygate: Apple betrayed its customers and now it faces a world of hurt (It takes decades to build up fierce customer loyalty and just one mistake to completely dismantle it >>

    ReplyDelete
  18. Apple Says Chip Flaws Impact All iOS and Mac Devices - About speculative execution vulnerabilities in ARM-based and Intel CPUs https://support.apple.com/en-us/HT208394

    ReplyDelete
    Replies
    1. They have already patched some. The rest will be fixed quickly with updates. The poor, fragmented Android community will have to be very patient, or buy new phones.

      Delete
    2. Our Macs, iPhones, iPads and Apple TV are already protected against Meltdown flaw. Apple will release a Spectre mitigation within days. Other companies are taking longer. MSFT is fixing Win10 but older OS users have to wait. Android will take “forever.”

      Delete
    3. Apple says there is no slowdown in user and popular benchmark tests on iOS or macOS with Meltdown patches installed. Greedy lawyers will have to invent new reason to sue.

      Delete
    4. The greedy lawyers will sue when people spill hot coffee on their laps while using iPhones.

      $$$$ and Profit!

      Delete
    5. Our iPhones, iPads and Macs got the Apple patch for Spectre and CVE last night. Meltdown patches were applied earlier.
      Have any of your Android or Chrome OS systems been protected yet?
      I understand the Win10 Meltdown patch will likely cause an unrecoverable Blue Screen of Death unless you patch your AV software first. MSFT is not offering the patch to most users until an AV Meltdown patch has been applied to installed AV software.

      Delete
    6. Chrome OS users have to wait until at least January 23.
      MSFT has patched Edge for PCs.

      Delete
    7. Firefox users should install the new version 57.0.4 now if they can run it. PC, Mac, Linux. Download it direct if you can't find it in the app store.

      Delete
    8. Chrome OS 63, which contains patches for Meltdown and Specter, was pushed to all Chromeboxes and Chromebooks, including mine, last week.

      For Android there are patches in the December security update and more patches in January security update. Both patches are available for Google Pixels and the Nexus 5X and 6P. Some recent flagships get monthly updates about a month behind Google. My Galaxy S7, received the December patch last month and should get the January patch sometime this month. However the majority of Android devices will probably never be patched.

      Delete
    9. Chrome OS 64 on January 23 has the Chrome browser patch needed to prevent Spectre javascript attacks (OS 63 provided the OS protection as mentioned.)
      The Android January patch is supposed to prevent Meltdown and Spectre attacks.

      Delete
  19. Ha. Rome fell, too.

    The demise of Apple WILL happen (again), eventually. Hopefully sooner than later...

    ReplyDelete
    Replies
    1. "The demise of Apple WILL happen (again), eventually. Hopefully sooner than later..."

      But probably some time after Voyager returns to the Alpha Quadrant. Remembering the commercial that implied that Starfleet arose from Apple's efforts.

      Delete
  20. CorpJP: Rome fell because the Roman citizens were watching Netflix on home televisions through their mobile connection. Mark my words, America is going to fall for the same reason.

    ReplyDelete
  21. Apple is the most valuable company in the world, at $534B.
    Precious Alphabet is worth $27B less.

    Apple has 123,000 employees. They earn $1.863M Revenue/employee and $393K Income/employee.

    Apple stock is up 57% since the election; it went up another 1.14% today.

    Hallucinations of Apple’s past and future death in our lifetimes are greatly exaggerated.

    ReplyDelete
    Replies
    1. Microsoft’s CEO Steve Ballmer scoffed at Apple’s new gadget, telling USA Today in April 2007 that “there’s no chance that the iPhone is going to get any significant market share. No chance.”
      He said "We're the incumbent. We sell millions of WinMobile phones. They sell zero. We'll see who's successful. $500 for a phone? That's the most expensive phone of all time, and they say it will be fully subsidized by the network?" Scoff, scoff. Balmer went on to brag about Zune and how it would take on the iPod.

      Microsoft then wound up squandering the $7.6 billion that it spent to buy phone maker Nokia in a futile attempt to catch up to the iPhone. Ballmer stepped down as CEO and was replaced by Satya Nadella, who introduced versions of Microsoft’s popular Office programs that worked on Apple’s iPad — a tablet based on the iPhone.

      Apple has sold over 1 Billion iPhones since Sept '07.
      Too big and too smart to die. Even if they replace Cook with someone as clueless as Balmer.

      Delete
    2. Alphabet is worth $729 billion, according to "The Guardian" earlier this week.

      "Apple is the most valuable company in the world, at $534B. Precious Alphabet is worth $27B less. "



      Delete
    3. Forbes just said Apple is worth $900B.

      Delete
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