Home - , , , , - FreedomPop Says Some, Not All, Global SIMs Will Stop Working Jan 3

FreedomPop Says Some, Not All, Global SIMs Will Stop Working Jan 3

FreedomPop Global SIM Kit
Several weeks ago, some FreedomPop Global SIM users got emails stating that their Global SIMs would stop working on January 3rd, 2018.  That lead many to believe that all FreedomPop Global SIMs would stop working on that date. However other Global SIM users, myself included, never got the email. That lead to speculation that maybe only some of the SIMs would lose service or perhaps FreedomPop was doing a phased shutdown of the Global SIMs.

On FreedomPop's user forum, several Global SIM customers have asked FreedomPop to clarify the future of the Global SIM. Today an administrator finally responded to one of those requests, saying;

 "Some older SIMs will no longer work as our network partner changes carrier settings. Not all SIMs are impacted, but if you've received notice via email - then your SIM is amongst those impacted and will cease to operate on January 3rd, 2018."

For FreedomPop Global SIM customers who received the shutdown email, FreedomPop is offering LTE SIMs that use AT&T in  the US, but do not roam internationally. The replacement SIMs are free but shipping is reportedly $6.99. In addition, FreedomPop now requires users to have a $10 balance in order to downgrade to its free plan, so replacing a Global SIM with an LTE one will cost free plan users $16.99.

I don't use my Global SIM in the US anymore as it only connects to T-Mobile 3G and prefer to use my FreedomPop AT&T LTE SIM.  I did use the Global SIM quite a bit on a European vacation last year, so I 'm hanging on to it in the hope that I'll be able to use it Europe again someday.

FreedomPop began offering the Global SIM in January, 2016. It was advertised as providing 2G and 3G (no LTE) service in Austria, Belgium, Bulgaria, Croatia, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Norway, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Czech Republic, Denmark and the United States. However, multiple users have reported that the SIMs do not work in  Hungary or Denmark.

In the US, the SIM originally worked on both AT&T and T-Mobile, but favored AT&T. FreedomPop stopped selling the Global SIMs in the US earlier this year and in August the SIMs stopped connecting to AT&T although they still worked with T-Mobile, but not very well. The problem is that T-Mobile is converting most of the spectrum it used for 3G to LTE. 3G seems to be limited to a sliver of bandwidth on either 1700 Mhz or 1900 MHz, with 1700 used in some markets and 1900 in others. That limits the choice of handsets that work well with the Global SIM in the US. For US use, FreedomPop's AT&T LTE SIMs are a much better option.



47 comments:

Comment Page :
  1. Global sim still working on Blackberry Bold 9900 with T-Mobile band 2.

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    Replies
    1. What APN settings did you use for the blackberry bold 9900? How did you set it up?

      Delete
    2. Use foggmobile APN that comes with global sim. Enter in B.B. advanced data settings menu. Use Opera Mini browser or get service books online.

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    3. Options>Device>Advanced Sysems Settings>TCP IP>APN freedompop.foggmobile.com

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    4. How do you make calls and text with the BlackBerry 9900 using freedompop? Is the freedompop messaging app in the BlackBerry app store?

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    5. I haven't found a VOIP calling or a texting app in the BB app store that still works on the 9900. I use website login for AOL to check and send email. Every 8 weeks I pull the sim and make a call in another phone to keep the account active.
      If someone knows of a texting app that is still supported for BB 7, please post it here.

      Delete
  2. Sanctimonious MilkmanDecember 23, 2017 at 2:34 PM

    I guess I didn't realize they had international. Bummer. I'd like more international options not fewer.

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  3. Why prolong the inevitable. They should just do away with all international immediately and then follow with the rest of the freeloaders or perhaps charge the excessive data users so that all the $0.00 contributors can remain. Better yet close the doors on this nightmare and be done with it.

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    Replies
    1. Excessive data already costs you on freedompop. They can’t kill free accounts without ruining the brand and shrinking vs growing. And doors won’t close. They’re already licensing their MVNO platform to other companies. Let others start a MVNO quickly and easily.

      Delete
    2. What freeloaders...?

      All FreedomPop customers have paid for their plans and are using no more than what they have paid for, which the company has offered thinking that their business plan will serve them well.


      You must have FreedomPop confused with another company. Or perhaps some company which has never existed in the history of the world. One where customers are to blame for a company's woes merely for paying for services.

      I'm curious what Dennis thinks. He seems to be a happy FreedomPop customer, and probably knows more about this company than anyone else does here. Do you think FreedomPop has a problem with so-called freeloaders?

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    3. In what universe is going over 500 megabytes of data usage called "excessive"?

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  4. It's time for FreedomFail to bow out gracefully.

    They were never really competitive on Sprint, and they can't hold a candle to Total, Cricket, and Metro multi-line plans.

    The age of voip is over.

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    Replies
    1. Not over just needs to be developed by a company that knows what they are doing.

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    2. FP is probably doing okay despite what the naysayers and haters may say. FP recently expanded their distribution to Target stores. good for FP.

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    3. Call me a "hater" but I don't like the FP website and account system for its blatant dishonesty and repeated attempts to trick people into paying grossly overpriced junk charges no one would ever choose if the customer had a choice. ($20 a gig for data? Hooo boy!)

      If they did an overhaul on FP and changed the "honesty" bit from 0 to 1, I'd become a fan.

      I admire Dennis for navigatung the FP system and not falling for the fraud.

      I can make a dozen carriers and divisions and MVNO sites and none are so dishonest and try to trick people as FP is.

      Delete
    4. 'Dishonest' and 'fraud' are OTT and you can't back that up with facts. Sneaky and hard to understand without paying close attention? Frustrating at times? Sure.
      I can read, and have never been 'tricked.' FP is honest and refunds you when they make a mistake. Just like Dennis says. I've enjoyed free and paid service for almost 4 years now, and expect they will stick around now that they're making money.

      FP tip: Order the cheapest optional service if you can't stand waiting for email or forum support. You can call for faster support, and you're still getting a bargain. You can cancel after your issue is resolved.
      At least keep any optional service for the first 28 days after signup while it's still free. Don't forget to cancel before 30 days.

      Delete
    5. "'Dishonest' and 'fraud' are OTT and you can't back that up with facts. Sneaky and hard to understand without paying close attention? Frustrating at times? Sure. "

      Sneaky goes hand in hand with intent to deceive and fraud. I have plenty from my own experience to back it up with facts. But you have done plenty of that on your own, with your own use of the word "sneaky":

      sneak·y
      ˈsnēkē/
      adjective
      adjective: sneaky; comparative adjective: sneakier; superlative adjective: sneakiest

      furtive; sly.
      "sneaky, underhanded tactics"
      synonyms: sly, crafty, cunning, wily, artful, scheming, devious, guileful, deceitful, duplicitous, underhanded, unscrupulous;


      Delete
    6. Very impressive. Still no 'dishonest' or 'fraud.' And no facts.

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    7. Fanboys reject all facts.

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    8. boo hoo! haters get "tricked" by fp.

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    9. That's me. My FreedomPoo mifi device used hundreds of Mb of data without being connected to WiFi...

      Nothing wrong here.... Nope, these aren't the droids you're looking for.

      What's not to love?

      Delete
    10. FreedomPop's business model seems to be to offer free service but with a number of gotchas that cause unwary customers to be charged.

      FP gives refunds to people who complain about unexpected charges. But many customers simply move on without bothering to complain. Customers who complain to FP are the ones likeliest to also complain to the BBB or FCC so giving them refunds helps to keep FP out of trouble.

      I'm not convinced FreedomPop is actually profitable. They seem to be very good at raising capital. As long the investor money keeps coming in, they don't have to make money on operations.

      Delete
    11. Sounds like smoke-and-mirrors "dot bomb", Dennis.

      I wouldn't trust my real phone number or anything other than a limited-fill prepaid credit card with a company like FP

      Delete
    12. fp is apparently trying to make money with licensing. but fp has to show potential licensees that the fp model is profitable. my bet is they are successful at least at some minimal level. of course, this is speculation. yet fp has been sitting on (using up?) $109million in funding to try to succeed. like with dish mexico has their joint venture with fp where dish mex has poured in some money to make sure that the jv at least floats. dish mex needs phone to counter other triple-play providers in mex. apparently fp as "Ego por Freedompop" in mexico is provided as a freebie phone to dish customers in mex. it's a puny 100min/100txt/100mb-data/100mb-socialmedia. but apparently it works where the model is after 14-20 days, customers run out of minutes, sms, etc and then will pay up for more Ego-por-FP service for the rest of the month. string them out with free service, then they pay after the free runs out. considering how bad the peso is in mex, giving away Ego-por-FP for free is a tempting option, but you have to pay when you run out of free. people will pay for their tv but have the option to "save" on phone but may still have to pay. have no idea if this working, but it is a cheap way of providing phone service to captive sat tv subscribers.

      what is more curious is how fp has to currently go after the lifeline phone market in usa. under the current fcc, fp apparently cannot directly be considered a lifeline provider, but fp instead has to go state to state and city by city to partner with local providers to apparently piggyback on their lifeline designations. fp in the lifeline market makes more sense as fp would make their money by providing the service solution and be paid to administer the lifeline service. plus fp could probably get whatever lifeline customers pay up if they want more than the base free lifeline service.

      fp apparently does more to stay relevant beyond what we as consumers see. fp seems to have a b2b focus after proving the fp business works - although us never-satisfied phone nerds would say otherwise.

      Delete
    13. "Very impressive. Still no 'dishonest' or 'fraud.'"

      But you accept "devious, guileful, deceitful, duplicitous, underhanded, unscrupulous" as descriptions for FreedomPop.

      That's more facts.

      Delete

    14. I accept the definitions of sneaky from credible dictionaries:
      Furtive; sly. OED
      marked by stealth, furtiveness, or shiftiness. MW

      I don't think all the synonyms fit Freepop.
      Opinions, not facts.

      Delete
    15. "Opinions not facts".

      This disclaimer about your content might have been better at the start of your message, but it works at the end.

      Delete
  5. Sanctimonious MilkmanDecember 23, 2017 at 3:53 PM

    If a grocery store chooses to constantly giveaway milk, and goes out of business, who is to blame for its demise?

    The grocery store which has a business plan that doesn't make sense? Or are the hard working mothers who show up to buy milk for their family and want to take advantage of the best deal offered and are too smart to waste money by instead going to another store that charges a lot more for the same product?

    Who is to blame?

    ReplyDelete
    Replies
    1. Wait, FP is to blame for no milk in the grocery store?

      Delete
    2. Sounds like the cows are to blame some real cows at this mvno

      Delete
    3. "Nine maids a milking..."

      Delete
  6. Freedompoop is still in operation, really?



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  7. Those penny sims are no good now pay up biooootches.

    ReplyDelete
    Replies
    1. That's the other sim. Still good. Sorry.

      Delete
  8. My coffee is cold. I blame cricket.

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  9. I thought FP required a $5 topup to downgrade to the free plan. When did it go up to $10?

    ReplyDelete
    Replies
    1. prices had to go up and will continue until the data streamers cut back

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    2. That won't happen, matey. There be data whats needs streamin'.

      Delete
  10. got my global fp sim for my chinese android phone for use on tmobile 3g which is all that phone can do after at&t shut down 3g on my real at&t sim (got a huawei ascend xt2 for my real at&t sim and very happy with the att 4g LTE on that other android phone). the global fp sim with tmobile 3g is good enough for the chinese android phone. paying $4/month to have rollover data (can rollover to accumulate up to 20gb). so it's like a super cheap service. also using windscribe vpn for whenever only on data to have a more local california ip address instead of the uk ip that you get with the global sim -- because the uk ip address makes google think all my searches are for the uk and europe. the windscribe vpn (10gb free every month) fixes that for me. very happy with global fp sim (except when tmobile is having bad congested reception!).

    did not receive that email. my global fp sim is like only three months old. it was a 3-in-1 sim, where it is being used as a nano size sim in my phone. wondering what size(s) the old(?) global fp sims are that are being phased out? anyways, my sim should hopefully be good for a long time.

    ReplyDelete
    Replies
    1. All fp gsm sims have been 3 in 1 as far as i know.

      Delete
  11. Thank you for the clear explanation Dennis.

    ReplyDelete
  12. It's a shame, really. Freedom Pop gave us free service on 3 of the 4 US cell carriers. It's great to be able to do side by side comparisons of their coverage yourself, instead of depending on BS marketing maps. The reason I'm paying for ATT service now, is because of Freedom Pop. If they had a free Verizon plan to try, I might have gone that way, instead ATT gets my money. If free TMo service goes away, they will drop off mutt radar, too. Too bad I didn't sign up for their "free data for life" program when I could, but Freedompop was a better deal, so...

    ReplyDelete
    Replies
    1. If your monthly data needs are reasonable (1.5~5GB) but also variable (occasionally reaching up to 15GB), and AT&T sucks in your area thanks to a horde of trilobytes on Locust Mobile, Freedompop's not exactly a good value.

      Delete
  13. I gotta get out more often, I thought Freedom to charge whatever...I mean Freedom Pop went away with ring plus. The still charge to downgrade and a penny a month and and and and.........

    ReplyDelete
  14. I activated my Global SIM in a new, unlocked Android that supports all Tmo 2G and 3G bands. Strong signal, but it took 30 minutes before mobile data worked. Since then I have had a good data connection on 3G HSPA+. EDGE works too. When I select Choose Network there is a third option FreedomPop 3G (prohibited). That is probably AT&T.

    ReplyDelete
  15. Finally, a positive move by FreedomPop:

    http://www.howardforums.com/showthread.php/1903813-FreedomPop-Overage-Forgiveness-and-100MB-Cap-Removed

    ReplyDelete
  16. I received the email and my global SIM finally stopped working. You can see my original post and today's update on HowardForums.

    I have to question the admin post about some older SIMs being impacted since the SIM that was shut down and another that I have that's still working were basically purchased at the same time.

    ReplyDelete
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