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T-Mobile Adds 1 Million Plus Total Net Customers for the 19th Consecutive Quarter

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For the final quarter of 2017, T-Mobile has gained an estimated 1.9 million total net customers, and in the process recorded its 19th consecutive quarter of posting at least a million net customer additions. According to the official press release, the wireless carrier’s total customer count now has increased to almost 72.6 million.

In terms of added branded postpaid customers in Q4 2017, T-Mobile is reporting gains of 1.1 million net customers. When it comes to branded postpaid phone net customer additions, the carrier has signed up 891,000 new accounts during the same three-month period. With those numbers, the wireless service provider can likely lay claim to leading the industry for the 16th consecutive quarter in terms of added branded postpaid phone net customers.

As for branded prepaid customers during the final quarter of 2017, T-Mobile has recorded 149,000 prepaid net customer adds. In the same period, the number of branded prepaid net customer additions has decreased by an estimated 180,000 due to migrations to branded postpaid accounts. For the whole year, the carrier posted branded prepaid net customer additions of 855,000, while reporting a decrease of approximately 700,000 due to migrations to postpaid plans.

The company also stated that for the entire calendar year of 2017, it has added 5.7 million total net customers. This marks the fourth year in a row that T-Mobile has registered over 5 million net additions. In the last half decade, the mobile operator has seen its number of customers improve by over 39 million.

T-Mobile also ended the year by achieving its best ever fourth quarter branded postpaid phone customer turnover rate (with a churn of 1.18 percent), which is down 10 basis points compared to Q4 2016 and down 5 basis points compared to Q3 2017. Its fourth quarter branded prepaid churn, however, was 4 percent, which is up 6 basis points compared to the previous year’s fourth quarter, and down 25 basis points compared to the third quarter of 2017.


Source: Tmo News

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21 comments:

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  1. Coverage..."If you build it, they will come."

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    1. Coverage is necessary but not enough anymore. If you don’t offer great value these days phone customers customers will leave. ~5.7m last year alone.

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    2. Improved coverage by T-Mobile is what has driven its growth... coverage is quite necessary. T-Mobile has bet the farm on it.

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    3. Too simplistic to say improved coverage has driven T-Mobile growth.
      In 2013, the acquisition of MetroPCS and UnCarrier moves drove tremendous subscriber growth.
      In latter 2013 and 2014, rollout of the LTE network on existing PCS spectrum drove growth for the most part. UnCarrier moves expanded. >5M subs added.
      In 2015 coverage began to improve significantly with the Band 12 deployment and more LTE coverage on PCS and reformed spectrum. More UnCarrier moves. >5M subs added.
      2016 and 2017 completed almost all of the Band 12, plus 586 new cities and towns with Band 71 coverage. UnCarrier moves continued. >11M subs added over 2 years.

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    4. Without the coverage expansion, T-Mobile growth would have started to level off off by now.

      The PCS to LTE thing is nice, but won't bring subscriber growth on its own as what you describe didn't address the problem in 2013 and 2014 of T-Mobile still having lousy coverage (i.e. it still only worked in a small area, even though it worked faster in that small area)

      As half of your statement describes the coverage expansion of Band 12 and Band 71 (which makes T-Mobile appealing to the vast majority of customers, who need coverage like what has only been provided by AT&T and Verizon... until now!) , I can see you must agree some.

      Once the Band 71 expansion finishes, there will be nothing to stop T-Mobile from poaching the two-thirds of all cell customers, who need a good nationwide network.

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    5. Also, you stated "UnCarrier moves continued. >11M subs added over 2 years."

      yes, that is impressive. Multiple that over 5 years and you can actually start to see T-Mobile really bite into AT&T and Verizon's lead.

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    6. Catherine Zeta-Jones literally drove T-Mobile growth is the fantastic motorcycle commercials. T-Mobile was fast. They paid her $10M/yr for two years.

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    7. I remember those commercials! She helped make tmo a cool brand when John Legere was just another suit at AT&T.

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    8. Zeta Jones never impressed me. She sounded too much like Elmer Fudd. "T-Mobiw" ???

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  2. What makes their Visability os tge Roaming Agreement with At&t GSM US bands with the Expansion to 600 mhz service

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  3. We have MetroPCS (owned by and on the same T-Mobile network} and we have no complaints. LTE is 4 and 5 bars almost everywhere we travel.

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  4. 149k? Metro not doing so well?

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    1. Why say ‘bad?’ That’s about 7.4% annual growth and 1.3% 4th quarter growth. Many subs so satisfied they’re moving up to T-Mobile postpaid, not leaving. I’m pretty sure T-Mobile is happy to earn the extra money.

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    2. Because wholesale TMO had much better growth.

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  5. prepaid is a warzone, metro pcs, cricket, and boost mobile are giving away the kitchen sink (free phones) to keep switching the same customer base back and forth. I own a few boost mobile stores and its crazy

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    1. When corporations go to war with each other, customers always win.

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  6. @ Boost Mobile owner, any time soon you see the ZTE Max XL or LG Stylo 3 seeing the $50 price point by March?

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  7. Tmobile prepaid has taxes and fees added on each month. Tmobile postpaid has all fees included. Tmobile postpaid 4 lines $160 with netflix or senior 55+ 2 lines at $60 with autopay are big tmobile sellers. The 10gb prepaid for $50 deal costs $60+ with taxes and fees. Use metropcs instead of tmobile prepaid phones and plans cost less

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    1. T-Mobile One Prepaid and Pay as you Go plans do not add taxes and fees.
      The 10GB $50 plan does not add $10 taxes and fees in most states.
      Some postpaid plans, especially grandfathered ones still add taxes and fees.

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  8. Hi Dennis, Tmobile has now a prepaid '10GB No Credit Check Family share' plan, which is 80$ for 2 lines with 10GB each with hotspot, Gogo inflight included!

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