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Leaked Document Shows Apple Knows About Disabled Microphone Issue on iOS 11.3

It looks like Apple is in deep water once again over its iOS 11 update. Today's issue affects some iPhone 7 and 7 Plus models that run on iOS 11.3 or later.

MacRumors recently went through a leaked document and spotted a bug that may be affecting the microphone function on these devices. According to the online publication, the bug affects phone calls on these devices by disabling the microphone.

Whenever users have a phone call on an affected device, the speaker button on their screen tends to be grayed-out. This not only affects phone calls but also video chats on FaceTime.

As it turns out, MacRumors is not the only one that experienced the issue. A few users on Twitter and Reddit have reportedly experienced the issue in the past few months. As for the leaked document addressed to Apple Authorized Service Providers, it only confirms that Apple has been informed of the problem.

At this point, it is unclear whether the issue is a hardware or software problem. But it looks like it is only affecting devices running on iOS 11.3 or later.

In the document, Apple recommends technicians to inform customers to unpair or switch off Bluetooth devices and accessories connected to their devices. This seemed like the first possible solution to fix the issue. But if this doesn't work, technicians are advised to run audio diagnostics, which will tell them whether the iPhone requires repair. If they see a message like "device could not detect dock" or "accessory not supported," the technician can proceed with fixing the device.

Apple has set this issue as an exception for users who do not have a warranty in place. Even its Genius Bar store employees will be more than happy to fix the issue without asking any questions.

There is no word, however, whether or not the repair is free.

Source: The Verge



Comment Page :
  1. Apple sure is getting defective lately.

    1. It's Apple, they'll fix it. Android, you're on your own, that's why I won't buy flagship Androids, I'm no some Apple boy but they have the customer service down to an art.

    2. and they have ripping off cult members for obsene profits on phones and i cloud down to a fine art.
      that also includes stashing billions of profits in offshore banks to avoid paying usa taxes. even EU countries are going after them in court for thier tax avoidance schemes.

    3. Apple made more profit in the last 3 month quarter than Amazon made since it was founded. People want their products. More than 1 Billion people. Only people who can't afford their products call them a rip-off. Envy and resentment.

      Apple is bringing back the offshore profits now that we no longer have the highest corporate tax rate in the world. There is nothing wrong with tax avoidance. It is legal and moral, and everyone with an IRA, 401(k) account or annuity would certainly agree. Charities would likely lose most of their income without tax avoidance.

  2. "Apple is in deep water once again over ..."
    More OTT exaggeration.

    This bug does not affect the vast majority of iPhone 7 and 7 Plus models running 11.3.
    Mine mic works fine on 11.3 and 11.3.1, with or without bluetooth turned on.

  3. It's an "extremely rare problem, with a need for repair being rarer still," a source told AppleInsider.

  4. Yup, my IPhone 7 Plus has this issue.

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