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Mint Mobile Launches New $5 Trial Starter Kit and Improves Customer Experience

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Mint Mobile, an MVNO operating under T-Mobile's network, has just made new changes to its service.

First up, the MVNO announced that they have tripled the number of people they have under their customer service department. For the MVNO industry, this is a big move since the other players do not consider this a priority. With Mint Mobile's decision, it goes to show that they are dedicated to provide excellent service to their customers; as they should be.

The MVNO has also ventured into social media by launching the new support pages called @MintMobileCares on Facebook and Twitter. Through this channel, customers have an easier way of getting answers to their questions. Not to mention, the company has launched a new community moderated forum, https://community.mintmobile.com/.

In addition to today's news, Mint Mobile has launched a new $5 trial starter kit; which can be purchased via Amazon or the Mint Mobile app. The goal of the trial kit is so that prospective customers can test out the service for 7 days before they decide to make a commitment. You can get the trial kit for $5, which already includes 100MB of 4G LTE data, 60 minutes of talk, 100 text messages, and two SIM cards.

The reason behind getting a couple of SIM cards under the trial starter kit is so you won't need to transfer your number over. If you find that you enjoy using Mint Mobile's service, the secondary SIM card can be used to port your number over with. In doing this, you will get credited for the $5 trial starter kit that you paid for. You can then use it with your selected Mint Mobile plan.

Mint Mobile is also running a program called, "Share the Love." When you purchase a SIM card kit and plan, you also get a secondary SIM card so you can easily share it with your friends. This extra SIM card contains a free 7-day trial that you can share with your friends and family who may be interested in signing up for a plan  too.

Mint Mobile has also expanded its money back guarantee to be available across various plan options. Originally, the 7-day money back guarantee was only offered on the 3-month trial plans offered by the MVNO. Now, whenever you purchase a new Mint Mobile plan and you are unhappy with the service, you can cancel it anytime during the period to get your full refund minus shipping and handling fees.

Lastly, the MVNO published its first ever commercial on TV. Check it out here:




For more information about Mint Mobile, visit their website today.

Source: BestMVNO

7 comments:

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  1. Nothing more than a bunch of fluff for a company with just average plans.

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  2. the biggest drawback of their plans is you should pay atleast 180 dollars after three months to continue with the best rates.

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  3. Mint customer service, along with their parent company Ultra Mobile, is horrible. The Philippine call center staff are polite but unable to help.

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  4. nobody is ever happy with anything these days! don't like it don't buy it and stop the sniveling.

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  5. When is Mint Mobile prepaid cards going to be available in retail outlets like Walmart, Target, etc. ?

    ReplyDelete
    Replies
    1. Maybe never. I believe that Mint is sold primarily online to avoid paying retail commissions.

      Delete
  6. As someone who bought their black Friday plan, their renewal options suck. The whole reason I'm on prepaid is to not be locked down, and to keep even the $15 month rate you have to sign up for a year! No thanks, I'll be jumping to Red Pocket's Verizon plan and try to make do with 1 GB data.

    ReplyDelete
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