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ROK Mobile Discontinues Plans Under Verizon and Sprint

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ROK Mobile has announced some important changes to its dealer program.

The MVNO, operating under the networks of AT&T, Sprint, and Verizon, is no longer offering its dealer program.

In a letter sent out to its distribution partners, ROK Mobile announced that activations will only be available online and on AT&T's network.

Update 5/9/18 3:40pm EST - A ROK Mobile representative reached out and provided the following statement:

ROK Mobile continues to be available today on three of the top four wireless networks in the U.S. ROK will soon be announcing exciting news about their strategy to further differentiate their distribution approach, while launching a ground breaking device portfolio complimented with their patented ROK Life services. Customers can continue purchasing services from ROK Mobile online at www.rokmobile.com.

ROK Mobile appreciates the dedication of its dealer network over the years and will continue to support its customers online at www.rokmobile.com and through their customer service center. ROK Mobile made a decision to discontinue distributing its wireless services product in the indirect channel on Friday, May 4, 2018.

The announcement also means that all new customer activations via indirect retail channels have been discontinued by the company. This big change, however, does not affect retailers' ability to accept ROK Mobile payments; such as refills, top-ups, replenishments, and many more. The company said these will not be impacted by the restructuring. Moreover, ROK Mobile promises to continue its residual compensation program for the full tenure of each customer activated in the location of the retailer.

So what does this mean for the Verizon and Sprint customers of ROK Mobile?

Current customers are grandfathered and may opt to keep their service and current plans since dealers can still do top-ups for them.

These are the discontinued plans:

ROK YELLOW (Sprint-CDMA) Plans:
  • 4GB for $30/month (unchanged)
  • 8GB for $40/month (unchanged)
  • Unlimited for $50/month (unchanged)

ROK RED (Other CDMA) Plans:
  • 3GB for $35/month (unchanged)
  • 7GB for $45/month (unchanged)
  • 10GB for $55/month (unchanged)
  • Unlimited for $60/month (instead of the regular $75/month)

As of this writing, ROK Mobile has made the necessary changes to its website. When you open the plans page, you'll notice that the only available plans are the ones offered by AT&T:


  • $40 per month - includes unlimited talk, text, and 4GB of high-speed data
  • $60 per month - includes unlimited talk, text, and 8GB of high-speed of data

These plans also include free international calls, ROK Rewards, and a free SIM card. ROK Mobile has promised that its Family Telemedicine and Pharmacy Savings plan features are still offered by the company. 

ROK Mobile has ordered the new changes to be implemented immediately. 

35 comments:

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  1. Rok mobile has been really an unpredictable mvno. Once they lost their incredible unlimited Verizon $50 plan it was over.

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  2. And gradually the residual damage from the Verizon Prepaid data boosts and ad campaigns, along with the waiver of the 5 Mbps data cap on Tracfone MVNOs, begins to kill off the remaining independent Verizon MVNOs...

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    Replies
    1. It really only seems to be Rok for now. They aren't even trying to compete with their remaining AT&T plans.

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    2. While ROK may have been one of the larger non-Tracfone Verizon MVNOs, the Wikipedia list also shows:

      - Affinity Cellular
      - AF Mobile
      - Best Cellular
      - Boom Mobile
      - Credo Mobile
      - EcoMobile
      - enTouch Wireless
      - Expo Mobile
      - Flash Wireless
      - GreatCall
      - Kajeet
      - OTG Mobile
      - Proven Wireless
      - Red Pocket
      - Selectel
      - US Mobile
      - ZingPCS

      plus Comcast-Xfinity, and several of those are decently well known in the prepaid industry.

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    3. Some of those have gone out of business.

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  3. $40 for 4GB, is that serious? I pay $40 for 8GB, with an autopay discount, at At&t prepaid. Why would I go to ROK Mobile? the $60 plan is even more noncompetitive.

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  4. Didn't Rok start out on T-Mobile? Maybe they should have stayed there.

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  5. Bevisible.com looks to be an upcoming alternative for Verizon. Possibly a part of Verizon itself. $40 for 5 meg throttled service, but uncapped.

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  6. As of today, Rok Mobile is out of business. Pulled the plug with no warning.

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    Replies
    1. OMG my phone was cut off yesterday and they won't answer their phones! I think I lost my number because now I cant port it. So Lame I can't believe it. I had 6 days left on my prepaid.

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    2. And your source for this information is?

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    3. Thanks Kevin,
      https://BestCellular.com/ROK-Mobile/ provides porting instructions. (We also offer port-in for customers who want to keep their number).

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    4. How do you know that for sure, Kevin? What is your source?

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    5. That that right,think they would have told us prior to go under. I hope I can get my money back,what a shity thing to do to people. Good thing I did not buy their life insurance...

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  7. How do you go about getting your money back and to keep your number.

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    1. As for getting your money back...I don't know. I'm halfway through my billing cycle, so I'm owed SOME money. I feel bad for anyone who just got billed.

      As for keeping your number, I found this info: To port out of ROK Mobile, you will need to use your ROK Mobile account number, which is your phone number & you will also need your passcode or PIN. Your ROK Mobile Passcode is the last 4 digits of your phone number. (https://bestcellular.com/rok-mobile/)

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    2. My phone ran on a Verizon SIM card,I had to go to Verizon and they could not activte my phone but I could keep my number. I ended up paying 179.00 out the door and financed a new phone for 575.00. My bill went from 52.00 with Rok to 80.00 with Verizon. Uggg

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  8. I have had Rok for about a year, but they would always close my data after 5GB and I would have to call because I am,supposed to have 8. Yesterday my account was deactivated, and I could not get anyone to answer the phone. They drafted payment only 5 days ago. I have signed up for verizon pre-paid but I will be 48 hours without phone service.

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  9. Kevin, how do you know that? Is there anywhere else that has that information?

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  10. Wow! They debited my checking account and disconnected my service. no one is answering the phone and their mailbox is full. I asked my bank to dispute the payment and will just go with AT&T

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  11. That explains the lack of response from them. Yes, thanks. Nothing on the internet other than this.

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  12. anyone that was on rok mobile that would like to keep their number please call me. 8125392355 Mike Irwin

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  13. They charged my credit card and closed shop the same day. I had the charges challenged (this is prepaid after all). I went to Verizon today and because ROK is a 'Verizon reseller' they were able to release the port on their own without anything from ROK and I can keep my phone number. They said 48 hours max to clear, but mine was working within 30 min.

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    Replies
    1. Yes I also went to verizon and bought a new phone 575.00 dollars later with an 80 dollar bill a month,but I did keep my number.

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  14. I have been trying to text and make phone calls and I get"my account has been disabled. What! My bill is paid automatically every month on the 15th. I am angry because of no notification this was going to happen!

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  15. Tried texting, they wouldn't send.Tried to call people, "account has been disabled". Account paid automatically every month. No notification!!

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  16. ROK Mobile has lost their MVNO agreement with Verizon & Sprint as well. They are no longer able to support Verizon or Sprint coverage. That means there will be no more ROK Mobile Verizon service period.

    https://bestcellular.com/rok-mobile/ provides porting instructions & alternatives.

    ROK Mobile customer service numbers are out of service and Verizon accounts were suspended today.

    Keep up the great work guys!

    - M. Curtis McCoy

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  17. My wife and I were debited on July 30th and lost service that evening. We were Verizon escapees.

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  18. This can't be happening! I just made my prepaid bill early by 3 days so that I wouldn't forget and lose service yesterday morning. I had service all day up until around 2-3:00 EST. Then the recording stating, "Your phone service has been interrupted. If you have questions, contact your service provider." Yeah, right. 24 hours later and can't reach anyone! At least, for some strange reason, I am able to receive calls on my phone! Weird. I really liked Rok. Too bad.

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  19. If you are happy with Sprint coverage, check Tello. They have really cool plans starting at $10/mo. I use unlimited talk and text and 1GB for $14. Youc an call their CS for help

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  20. Tried to port to Straight Talk Verizon and it failed. Does anyone know if our Rock Verizon phones are locked or unlocked?

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    Replies
    1. Rokmobile deserves an f rating from the better business Bureau for the way they cut off service without notice. everyone affected should file complainTs with the BBB, their state's consumer protections agency and any other relevant state federal or local agency. Also apparently customers owed money by Rokmobile have to get them on the phone good luck

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