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TPO Mobile Planning to Shut Down US Operations

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The People's Operator (TPO) has unveiled some bad news to its US-based customers.

Unfortunately, things are not looking good for the MVNO; whose goal was to give a portion of their customer's bill to their chosen charity instead of spending this on marketing.

Earlier today, the Sprint and T-Mobile MVNO published a press release on UK website, Proactive Investors. The release contained information about the MVNO's latest decision and the reasons for behind it.

According to the release, the MVNO is looking at ending its US operations to focus on its growing UK market. The MVNO shared that the UK market has seen continuous growth since February. Despite this, the company experienced a net decline brought about by their US subscriber numbers.

As of this writing, nothing has been made official yet. The Board is still negotiating terms with a third party where their US customer base can migrate to once the company decides to proceed. No definitive documents have been signed and there is still no guarantee that this deal will be completed, especially since the deal may include a cash payment for every transferred customer.

If TPO Mobile pushes through with this decision, they will be shutting down their US operations. This includes their small New York office and the customer service operations, legal, and compliance functions the company has outsourced.

You can read the full release here.


Source: NWIDA

24 comments:

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  1. If TPO ends up stopping in the USA will there be a warning or time to port out? Or is the company going to sell their clients to company like ting?

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    1. Propaganda to Convince REGULATORS to Allow a foreign Company Takeover...

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    2. Do you honestly believe that TPO is shutting down its US branch to generate propaganda?

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  2. This post is your first warning :). I suspect TPO will alert users at some point.

    "The Board is still negotiating terms with a third party where their US customer base can migrate to once the company decides to proceed." I take that to mean that TPO is trying to sell its customers to another MVNO like Ting. When RingPlus sold its customers to Ting they were able to port out from Ting at no cost.

    It sounds like this will be a relatively orderly shutdown but if you are worried about losing your number you can port out now.

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    1. "they were able to port out from Ting at no cost."

      I know porting in may cost you, but is there ever a charge for porting out, even from a healthy carrier, voluntarily? I thought it was impermissible to charge (though providers like Magic Jack do ask...)

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    2. "but is there ever a charge for porting out, even from a healthy carrier, voluntarily?"

      I think the point there was that there was no obligation to start up service or pay usage fees if you wanted to port out instead of moving to Ting.

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    3. Jason in PortlandMay 19, 2018 at 7:35 PM

      There was no charge to port out of defunct RingPlus, nor Ting. There are so many phone services out there it's not possible to make blanket statements about port-outs. The only "charge" this reader can think of pertaining to prepaid phones might be someone losing their unused account balance (such as pay as you go top-ups or prepaid account credits) or an auto-renewing plan doing so just before port-out.

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    4. "There are so many phone services out there it's not possible to make blanket statements about port-outs. "

      Right. I think OP was talking about some defunct providers who gave no notice to their customers, had a tiny window for porting out, then expired all subscriptions. PrepaYd comes to mind. If you weren't able to get your account number from a dealer inside their tiny port window, you lost your phone number and all your top-up credit.

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    5. Google charges $3 to port out of Voice unless you ported a mobile number in. They used to charge $20 to port in? If so, they charge everybody who ports

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  3. Not surprised.

    They weren't offering competitive prices on a competitive network.

    Wikipedia should've been asking for donations to keep TPO afloat as well.

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  4. First Rok, now TPO. I guess its hard for Brits to compete in the US market.

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  5. SpeedTalk Mobile is a great alternative for TPO customers. SpeedTalk $9 plan gives you Unlimited TEXT, 500min & 500mb the $18 plan comes with 2G data and Unlimited Talk & Text. they have plans starting at $5 per month on T-Mobile network.

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    Replies
    1. ... and will be out of business in 6 months.

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    2. Been with SpeedTalk for three years now, can’t beat the price and service.

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  6. TracFone brand r most reliable....u don't
    See them going out of business

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  7. SpeedTalk Mobile has no porting Fees.

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  8. The peeps at nth circle are complaining (what a surprise) RingPlus, Cell Nuvo, now TPO, anyone see a pattern? Companies can't survive off a small 5 buck investment of a glove compartment phone with no future purchases or fake gold credits.

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    Replies
    1. That doesn't sound good for Tello or Red Pocket.

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  9. Hey, TPO customers, you might want to consider porting to Twigby. It runs on the Sprint network but has no-extra-cost voice and text roaming on Verizon. Their monthly plans start at $12 for 200 minutes / 150 MB(actually, they have an even cheaper promo going right now for new customers), and they offer free overage protection for either voice or data or both (at which point your data slows to 64k for the rest of the month, and/or you can't make any more calls until next month). If you don't enable overage protection they just charge you the difference for the next-higher tier or voice or data -- you don't have to hassle any add-ons or refills. And, unlike many (most?) MVNOs, their customer service via chat and e-mail is exemplary. No direct phone number to call for help, but this "tech-challenged" customer has always received fantastic assistance every time I have needed it.

    Granted, it is more expensive than many other MVNO plans, but IMHO their reliability, free roaming, and outstanding customer service make them worth every penny. So, you might want to consider Twigby if you are ready to abandon the TPO ship!

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  10. Eventually,Mint will die, and Speedtalk too, and a few other small time operations. Tello too.

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    Replies
    1. I believe Tello will be ok. They picked up alot of the former RingPlus peeps and will benefit from the TPO shutdown. When Sprint pulls back their free promo many of those lines might eventually go to Tello. If the merger is blocked, Tello's network should not go anywhere. If the merger goes through the Feds might require Sprint's cdma network to be spun off to a new fourth nationwide carrier which would be able to continue to supply Tello and other MVNOs. I agree that Mint and Speedtalk will be in for some rough waters if the merger is approved since I doubt the "New T-Mobile" will be as MVNO friendly.

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    2. Mint is actually owned by UltraMobile and that company has been in business for a while. I highly doubt that they will, especially for their good pricing.

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  11. Yes, eventually everyone dies but in the meantime you can save money and have easy transition to speedtalk mobile. plans starting at $5 a month :)

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