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ROK Mobile Has Lost Its MVNO Agreement with Verizon

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Update (7/31/2018): ROK Mobile has confirmed this report and has apologized for the inconvenience caused to its customers. They have advised to reach out to customer support by sending an email at [email protected] to discuss the status of their accounts. 

The MVNO assured readers that they continue to support service on other wireless carriers.


A few months ago, ROK Mobile announced that it had discontinued plans under two of its MVNOs, Verizon and Sprint. Instead, it offered services under AT&T's network. A few days after the post, a representative for the MVNO reached out and corrected that the company is still available across the three wireless networks. The representative has promised that they will be announcing a new strategy with regards to its distribution approach.

This clarification, however, seems to be trumped by today's news.

Earlier today, there have been reports that ROK Mobile has lost its MVNO agreement with Verizon. Initially, users thought the issue was an outage problem. But after trying to get in touch with ROK Mobile, it looks like there is no luck of getting through to the customer service with their lines being busy.

According to Wildcat Prepaid Wireless, "Verizon contacted Rok mobile and advised them they could no longer use their towers and shut them off as of around noon today. Most people can receive calls but can not make calls."

The information was supplied to them by another dealer, who was able to speak to a ROK Mobile representative.


If this is the case, it could mean that ROK Mobile customers will have to switch to a new carrier. But the MVNO should be reimbursing its customers directly.

Right now, that's all the information available with regards to this issue. It's unclear whether the problem affects ROK Mobile customers under Verizon's network or if it includes customers under AT&T and Sprint's networks as well.



Thanks, Kevin!  

18 comments:

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  1. Did ROK Mobile give their customers any notice to this cancellation of service? The hint they'd given a couple months ago was immediately retracted.

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  2. No, I am a customer, and at 2 PM NY time, it just stopped. It took me 24 hours to see this post

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  3. i was not given any notice that my phone service would be inoperable. NO COMMUNICATION WHATSOEVER from Rok. Not even a generic email with this information. Even if the regained Verizon access, this breach of basic customer service is inexcusable

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  4. No family members received any notification or indication from ROK. Charged our credit cards two weeks ago. Today suddenly no service, no way to log into our account nor is anybody answering at ROK.

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  5. Games. Their number was up, and this is a perfect example of the MVNO shell game. I prefer the stability of in-house carrier offerings. Worth the peace of mind.

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  6. none. Phones just stopped working.

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  7. I received zero notice and was left wondering why, every time I tried to make a call, I kept being redirected to a Verizon voicemail box that asked if I wanted a listing of employees. Very confusing.

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  8. Big Red at work...

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    1. I'd blame ROK instead. They have handled this in a most shameful manner in many other ways, so it is quite reasonable to guess that (as with happened with Ringplus vs Sprint) that everything that happened was entirely the choice and doing of the MVNO and NOT the major carrier.

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  9. I was just deducted for my service on the 27th and 3 days later, Nothing. They knew and still took my money. Shameful! And no notice whatsoever, either

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    1. This is part of the business model of MVNOs like RingPlus, PTel, Defense Mobile, and ROK: they get you to prepay for data, and at some point they shut down, stop answering phones, and run away with all the money the customers prepaid for the month the companies "dies" in.

      "I was just deducted for my service on the 27th and 3 days later, Nothing. They knew and still took my money. Shameful! And no notice whatsoever, either"

      Delete
  10. No notice, just errors when placing calls or sending texts. I sent email to [email protected] soon as I discovered the problem. It's been over 24 hours, still no response. At this point I'd expect them to have all hands on deck, from the CEO down to the janitor, answering phones and email, solving customer's problems. If I could get a response I'd switch to another plan of theirs, my phone does GSM. But over a day has elapsed with nothing, not even an automated email. I get the feeling they don't want my business.

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  11. Still haven’t got any notice . The place I got my phone from said I would have to pay to switch services but I just paid my bill.

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  12. Leave the Rok mess monster. Port out to any number of Verizon based alternatives. Verizon prepaid, Selectel, Red Pocket Verizon , Total Wireless, Page Plus, Net10 Verizon are some options.

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    1. "Leave the Rok mess monster. Port out to any number of Verizon based alternatives. Verizon prepaid, Selectel, Red Pocket Verizon , Total Wireless, Page Plus, Net10 Verizon are some options."

      Don't port out to Selectel or Red Pocket unless you want this to happen all over again.

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  13. Today ROK, tomorrow ANY of the independent, fly-by-night MVNOs (and this includes Selectel). Verizon is to blame for NONE of the company's current attacks on its customers.

    Be safe: never give such companies your business. Go instead with a prepaid division of the top 4 carriers, or even American Movil with its warts.... NONE of them will close with no warning like this; it would take them months to shut down if it happens.

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  14. I also got cutoff. Searching for another provider I am now on BOOM! And what a great experience switching over and keeping my old phone number. I started a chat in BOOM! to ask if there was a retail location that I could get a BOOM! sim card. (didn't want to wait for the mail) The rep had me go online and make my purchase and she would get back to me. 3 hours later I get an email telling me to restart my phone and all would be complete. The price was sweet. Currently 5gb plan is 39.99 but with promo code AUG15 I was billed $24.99 for the first month.
    The most fantstic part of this, is that I don't even have a BOOM! sim card. She ported my number and everything is set up still using my old Rok sim card. Never even opened the sim slot.
    These guys are great. Go there now.

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  15. Meh.. Been using Net10 (AT&T SIM) since 2004.
    I'll pay the extra $5 a month for reliable service.
    They even shipped me a free 3G phone, before AT&T shut down its 2G network.

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