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The FCC Will Only Listen to Your Complaints If You Pay $225

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Ever since the Federal Communications Commission (FCC) voted to remove the guidelines that set net neutrality in place, they have been under the public eye. FCC Chairman, Ajit Pai, has been subject to harsh comments for the decisions he made. His latest move, apparently, shows that he has had enough listening to complaints.

The recent action was first discovered by a couple of Democratic senators, Mike Doyle and Frank Pallone, after they sent a letter to the chairman. The letter contained their concerns on the changes to how the FCC will be treating informal complaints.

Apparently, the FCC now classifies complaints in two ways: informal and formal. Informal complaints can be filed by consumers easily and do not require any paperwork. Formal complaints, on the other hand, require the filing of necessary forms and the payment of a $225 fee.

Yes, you have to pay to get their attention now.

But if you think that's all it takes to get a formal complaint taken seriously, that is just the beginning. There is still a long and complicated process involved in getting this complaint the attention it deserves.

The FCC earlier made changes to its rules with the way they handle informal complaints. Right now, they are handling these complaints by themselves. But once the new changes will be put in place, the commission will be allowed to pass the complaints to the companies people are dealing with. It totally beats the purpose of having the FCC in place.

The changes are documented in a paragraph under the 38-page document entitled, "Streaming the Rules Governing Formal Complaint Proceedings."

"§ 1.717 Procedure. 
The Commission will forward informal complaints to the appropriate carrier for investigation and may set a due date for the carrier to provide a written response to the informal complaint to the Commission, with a copy to the complainant. The response will advise the Commission of the carrier’s satisfaction of the complaint or of its refusal or inability to do so. Where there are clear indications from the carrier’s response or from other communications with the parties that the complaint has been satisfied, the Commission may, in its discretion, consider a complaint proceeding to be closed. In all other cases, the Commission will notify the complainant that if the complainant is not satisfied by the carrier’s response, or if the carrier has failed to submit a response by the due date, the complainant may file a formal complaint in accordance with § 1.721 of this part." 

What this document says is that if you have an unresolved issue with a carrier, you can send an informal complaint to the FCC. The commission will then forward the complaint to the carrier in question. If the carrier decides to neglect your concern, you have the option of escalate the complaint into a formal one. But you have to pay the fee.

The chances of that happening, however, are very slim. And if the change takes effect, there's a big chance that complaints like these will go unnoticed.

The FCC representatives, however, decline any speculation that they will be handling informal complaints differently. According to them, the purpose of the change is to reduce costs and improve the process. The representatives also iterated that the senators misunderstood the change and that they have unjustified concerns.

The vote for the change will be held on Thursday at the Open Meeting hosted by the commission.



Source: The Verge


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11 comments:

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  1. Elections have consequences. We're now moving toward dictatorship.

    ReplyDelete
    Replies
    1. What a stupid comment, I know this won't get posted unless you throw in some Trump hate, so whatever,I won't be back.

      Delete
    2. "Elections have consequences. We're now moving toward dictatorship"

      There's no evidence of this.

      Delete
    3. "Elections have consequences. We're now moving toward dictatorship."

      Pure hyperbole. IT was said of Nixon, of the 2nd Bush, of Obama, of Clinton etc etc. For any President in power, the members of the opposite party make such entirely untruthful, entirely exaggerated claims.

      Delete
    4. Having endured eight years each of Bush and Obama, there is no reason for such an inflammatory comment now.

      Delete
  2. Ajit Paint is the fox in the FCC henhouse just like what Scott Pruitt was for the Epa before he got sacked.

    ReplyDelete
  3. LOL, Make America great again? more like America cooperation first. Vote in November people.

    ReplyDelete
    Replies
    1. Cooperation is always good.

      Delete
  4. Is my understanding that the $225 fee has been there since before the Trump administration. The Senators just hadn't noticed it.

    This article really needs to be deleted. Even Jimmy Kimmel's video of him talking about this has been removed from YouTube and Twitter after he found out that it was false information.

    ReplyDelete
  5. So, exactly when did this $225 fee go into effect? Can someone please post an update to this article to reflect when this came about, not just when a Democrat or two decided to make it public to slam whomever?

    ReplyDelete
  6. Democrats should love this.

    The wealthy coastal party of career bureaucrats, public "servants" and the rest of the aristocratic 10% should have no problem footing the bill, filing the paperwork and making calls to grease the wheels of Washington.

    It's us poor, small town, Trump-lovin' hicks who're SOL when we have to choose between payin' the bills, savin' for retirement (because we're not investment or capital gains savvy, lest we'd already be big city folk), or filing a complaint with the FCC that's just gonna get shredded anyway.

    But hey, we're used to getting the shaft for almost five decades now, so we can't be bothered to complain much anymore.

    ReplyDelete
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