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T-Mobile Apologizes to Customers for Security Breach last August 20

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If you are a T-Mobile or MetroPCS customer, you may be in for a shock. Earlier today, T-Mobile confirmed the report that it encountered a security breach last August 20th. If you haven't already, you may be receiving a message from your carrier in the coming days regarding this breach. Unless, of course, you are among the lucky ones that did not get affected by the hack.

In its statement, T-Mobile affirmed that sensitive information about its customers were not included in the breach. This means that your financial data, social security numbers, passwords, or credit card information were accessed. However, some other customer information may have been left vulnerable to the malicious party. Among these include customer names, email addresses, billing zip codes, phone numbers, account numbers, and account types.

T-Mobile will notify you if your account was among those compromised by the breach. If you did not receive a message from your provider, it may mean that your account was kept safe and unaffected by the breach. But if you would like to know for sure, you can get in touch with T-Mobile by calling 611 using your phone.

You can also get in touch with them through the T-Mobile app, MyT-Mobile.com, or Apple Business Chat through iMessage. MetroPCS and T-Mobile for Business customers can make a call to check on their accounts.

Right now, there isn't a lot of information available on the breach and how many subscribers were affected. But T-Mobile has responded to the hack right after it was discovered. They have also contacted the authorities to let them know of the incident.

On the full statement they released, T-Mobile wrote:

"We take the security of your information very seriously and have a number of safeguards in place to protect your personal information from unauthorized access. We truly regret that this incident occurred and are so sorry for any inconvenience this has caused you."

You can read the full statement here.



Source: PhoneDog

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9 comments:

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  1. This type of breach is the reason why many prepaid customers pay cash for their prepaid phones and refill cards at walmart and bestbuy and do their own activations

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    1. I thought the reason was to keep the cops on their feet as to their whereabouts :-)

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  2. Only 3% of Tmo customers were affected. If you don't get a text today, your account was not accessed. Every business can be hacked. 19 major retailers were hacked last year alone. Some of them did not even tell their customers for months. Get used to it.

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  3. Avoid BLU phones, and avoid postpaid, and you should be safe.

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    1. BLU phones are safe. Avoid all Huawei and ZTE phones.

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    2. bah! blu phones are junk. so avoid them. trump resurrected zte instead of letting it die. so you can still buy zte phones. and huawei phones are the best. at&t and cricket sold huawei phones -- yes really because i have two of them with the at&t and cricket branding and bloatware on the phones. but go ahead and believe everything the government and the politicians tell you with all the anti-china badmouthing nonsense.

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    3. It was only 3 months ago that BLU reluctantly agreed to stop intentionally putting malware in their phones... and this is years after the malware problem was first identified. Considering their reputation of doing bad things to their customers repeatedly, it would be best to wait a couple of years just to make sure that BLU doesn't do this again before trusting them. Besides it's not like one has to buy their disreputable products: there are phones with much better features that are much more reliable in the same price area as BLU.

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    4. There you go again. BLU fixed the OTA update software within one week of learning of the problem. And they switched all their phones to standard Google updated software within 2 months, as of Dec 2017. No "years" involved. The FCC agreement happened in May because the Gov didn't start until after the problem was already fixed. FCC and DHS did not fine BLU, and now American BLU has a much stronger security program than any Chinese company.
      "there are phones with much better features that are much more reliable in the same price area as BLU."
      No one can ever say which phones. Because BLU offers more phone for the money. Amazon, Best Buy and Walmart would not sell BLU phones if they were not safe and a great value.
      Huawei and ZTE sell Chinese spy phones. Those companies do whatever the government tells them to do - both have Communist Party committees within the company. The Australian government has banned their equipment too.

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