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Verizon Removes All Data Restrictions on Emergency Responders' Phones

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Data throttling is something that consumers constantly worry about. They have to make sure that their data usage does not exceed the monthly allotment of the plan they signed up for so that they can get the help they need in the event of an emergency.

So when news broke that Verizon throttled the unlimited data of a fire department while it was responding to the wildfire in Mendocino Complex, California, the wireless provider received backlash. Part of the reason for the criticism is because Verizon typically lifts speed restrictions for emergency responders. The Mendocino Complex Fire, right now, is recorded as the largest fire complex in the history of California. That's how serious the matter was.

Since then, Verizon has apologized for the error and wrote in a statement that it was a "customer support mistake." The department in question has also been pushed to a more expensive plan to avoid encountering speed restrictions in the future.

"In supporting first responders in the Mendocino fire, we didn't live up to our own promise of service and performance excellence when our process failed some first responders on the line, battling a massive California wildfire. For that, we are truly sorry. And we're making every effort to ensure that it never happens again."

In a new statement released earlier today, Verizon announced that it had removed all speed cap restrictions for first responders on the West Coast and in Hawaii. The company also wrote that it intends to introduce a new plan specifically for these responders. Reportedly, the plan will come with unlimited data with no caps on mobile solutions and automatic priority access.

Verizon says the new plan will be introduced next week and will make it easy for first responders to upgrade service at no additional cost.

Read Verizon's full statement here.



Source: engadget 

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9 comments:

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  1. sad. california burns up more because of verizon. yeah this is the impression that one gets in how verizon made a fire dept increase its plan or otherwise continue to suddenly get useless throttled "unlimited" data as california burns up. imagine a fire department central command truck using cellular data to communicate and coordinate fire fighting units but then having its verizon sim card hitting that limit when "unlimited" data suddenly gets throttled. big red is really burning up california. verizon screwed up here. but could see how dumb verizon customer support staff was confined to doing what they did, making the fire dept increase its plan (and causing the fire dept to jump through bureaucratic hoops to get that approved to even pay that beyond the fire dept's already set budget), while the verizon gruntbrains not realize that amounted to extortion while california continues to burn.

    ReplyDelete
  2. It's clear that Verizon does care about anything except profit. They are getting sued on court for throttling data speed that led to endanger firefighters right now, so they're making changes in hope of settling the law suite against them. That is why we need regulation. Without regulation, firefighters would lost the right to sue them in court.

    ReplyDelete
    Replies
    1. Regulators can and will be bribed.

      That's the problem in a republic devoid the right to secede, as there's no way to revoke the right of incompetent bought and paid for politicos to continue governing.

      Delete
  3. I'm not a 1st responder, but I appreciate T-Mo for not throttling my data. I get as fast as the tower/antenna can give me... And I'm on a pay as you go monthly..

    S

    ReplyDelete
    Replies
    1. It's just a shame those towers can be really slow, making yours a moot point.

      Delete
  4. This is exactly why we need Net Neutrality. Service shouldn't come in tiers. No more pay to play.

    ReplyDelete
    Replies
    1. Net neutrality was always pay to play.

      Just look at Zero Rating and data caps during the Obama era.

      Things are actually better now than before, in part thanks to the market meeting consumer demand.

      Granted, if they could all merge and collude to fuck over consumets, they would.

      But that has more to do with monopoly laws than net neutrality.

      Delete
  5. Big red...figures. They so big now they don't care.

    ReplyDelete
    Replies
    1. They were always big.

      Then Bell got chopped down to size, only to re-merge its way back to glory.

      Delete
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