Home - , , - Report: Metro by T-Mobile Will Start Charging $15 Fee for Device Changes and Swaps

Report: Metro by T-Mobile Will Start Charging $15 Fee for Device Changes and Swaps

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Bad news to all Metro by T-Mobile users. It looks like the T-Mobile prepaid brand will be implementing a fee on device changes and swaps.

The report comes from posts on Reddit and HowardForums, where users shared their experience after speaking to customer service. According to Pottetan, Metro by T-Mobile will be charging a $15 fee for those who change their device or swap.

Interestingly, users pointed out that the fee has always been on MetroPCS since forever. Before however, there was a workaround that allowed the fee to be waived by calling customer service. Sources state that there is no workaround to these charges anymore, even if you call customer service.

Another user, kor3anking, pointed out that this change is good for dealers who "do not get paid for sales when customers do immediate swaps after leaving the store." Apparently, the fee was set in place for this very purpose. This is especially true for customers who take advantage of promotions. By imposing fees, Metro by T-Mobile is able to help its dealers.

One other user, pkogrt, spoke to customer service who verified the information with a supervisor. The customer service representative shared that there are changes that will be implemented on November 18 but said customers can call back to waive the fees. On the contrary, the change was also confirmed by the Metro manager of a store cobrajet7 frequently goes to.

At this point, nothing official has been announced by Metro by T-Mobile. The best suggestion is to call back after that date to verify the change.



Sources: RedditHowardForums

36 comments:

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  1. So a fee for taking one's own SIM card and placing it into another device??? No carrier does this, GSM or CDMA

    ReplyDelete
    Replies
    1. How would Metro know if I take my SIM out and place it in another phone??

      Delete
    2. And the moral of this story is don't use Metro, plenty of other MVNO's out there.

      Delete
  2. Between poor coverage, senseless fees and imei-locked sims, Metro isn't worth porting into unless you're desperate for a cheap daily driver.

    ReplyDelete
  3. Everybody DUMP your T-Mobile service. Show who's boss.SERIOUSLY!

    ReplyDelete
    Replies
    1. This is for METRO BY TMOBILE CUSTONERS not TMOBILE CUSTOMERS...😌

      Delete
  4. Time to switch providers

    ReplyDelete
  5. Metro defrauds customers by holding their phones hostage. No other carrier dictates which phone a customer must use. Customers should be able to use any compatibile phone of their choice.

    I left Metro for Cricket for this very reason.

    ReplyDelete
  6. What about “self service” IMEI swap via online account portal? This SIM/IMEI ‘marriage’ is a legacy of the original “MetroP*S,” which is just a self evident way to nickel and dime people; very alienating.

    ReplyDelete
    Replies

    1. You can't swap device via online account portal. They disabled the feature 3-4 months ago.

      You may swap via chat, or call, or facebook help, but it will be no longer free.

      Everybody should stay away from Metro!

      Delete
  7. Can they tell if you've placed the SIM card into a different phone?
    How can they tell? It's the Metro SIM that is activated on the network, not the phone itself.

    ReplyDelete
    Replies
    1. Metro locks your sim to the Imei of your phone.
      You can’t just sim swap and keep it moving.
      You have to call customer service to give them the imei for whatever phone you want to use. Should you want to use the other phone again? Gotta call them back up and do the same thing over again.

      Delete
    2. They use a SIM/IMEI lock, much like Tracfone brands, that prevents you from switching phones, without their "permission' hence juicy "fees".

      Delete

    3. No, it will not work.

      The sim needs to marry to the device for the Metro service to work, meaning the imei and iccid# has to be on their server.

      Delete
    4. @Anon 5:19 -- Tracfone brands currently do not lock SIM cards to particular IMEIs. (Tracfone's Verizon products do ask for the IMEI of the phone (just like postpaid Verizon or Verizon Prepaid do), but you can freely swap SIM cards into supported phones.)

      Delete
  8. if you change sim card to a new phone it will not work, it has to be paired with the imei of the phone by paying $15

    ReplyDelete
  9. Metro has your sim associated with your phone, so you have to call to swap.. T-Mo didn't use to.. It's not that big of a deal with Metro, quick call and they'll do it for you.. But $15 is kind of BS..

    S

    S

    ReplyDelete
  10. I think the fee will apply when one wants to change to a new SIM card, not when you swap your SIM to a different phone. That's how I understand the first post in HowardForums.

    ReplyDelete
  11. According to T Mobile Help via Twitter this doesn't not apply to T Mobile customers..

    There is no way to attach a twitter screen shot to this comment so I can't show the convo..

    S

    ReplyDelete
  12. Recently, Tmobile has been pushing 3 year installment plans to postpaid customers.

    Uncarrier
    Unethical
    Unreasonable

    ReplyDelete
  13. Thats why switched from metropcs to att prepaid. Special right now unlimited with autopay for $45.00. No usage data amounts

    ReplyDelete
  14. I was on metro before and I left them and never looked back. Switching devices through their online portal was difficult and had problems. I had to call customer service and switch devices that way. But now, they're charging a fee. Time to change carriers.

    ReplyDelete
  15. just another hungry phone company

    ReplyDelete
  16. Tricks by the “uncarrier”. Lol

    ReplyDelete
  17. because as the network sees the sim, it also sees the phone imei.

    ReplyDelete
  18. This is the answer I got from Metro... Via Twitter.

    "Hey there, Steve! Customers are able to activate a phone by calling 611 and avoid the fee." 👌 – Isaac

    S

    ReplyDelete
  19. All carriers know the IMEI and SIM id in use. Metro pairs those together when authenticating a phone on their network. A Metro sim without a paired IMEI is blocked.

    ReplyDelete
  20. Metro says all you have to do is call them and they'll move it for free...

    S

    ReplyDelete
  21. Switch to simple mobile or gosmart mobile

    ReplyDelete
  22. So much for what is so great about GSM.

    ReplyDelete
  23. I just switched to Boost Mobile it was time for change.

    ReplyDelete
  24. Time to switch and i had metro for 9 years. Oh well

    ReplyDelete
  25. Yep, this is the last straw, just pushed me leave metro for at&t prepaid.

    ReplyDelete
  26. Yup, ran into this via online chat with Metro CS. Simply swapping the SIM resulting in no signal, not even 611 would work. Sure enough, they wanted $15 just to attach that SIM to a new phone. Way to go Metro..... Will not be renewing on 12/4.

    ReplyDelete
  27. I have been with Metro 8 years now. They have always charged me for changing cell phone, 3 of thembin fact. Do I have a case?

    ReplyDelete
  28. Metro pos you can keep it. Hello unreal mobile

    ReplyDelete
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