Home - , , - Metro by T-Mobile Now Lets You Change Your Device for Free

Metro by T-Mobile Now Lets You Change Your Device for Free

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Nearly a month ago, it was reported that Metro by T-Mobile will start charging a $15 plus tax fee every time customers will change their device.

Many pointed out that this $15 charge had already been in place for quite some time. The difference though is that the T-Mobile prepaid brand waived the fees at certain instances.

In the report, it was speculated that Metro would start implementing the charge by November 18. But the planned $15 charge did not take place until last week-- when Metro confirmed it would be enforcing the fee.

But after getting complaints from customers, it looks like Metro is loosening its rule on this new policy.

According to TmoNews, customers can continue to have their device changed for free over the phone. Existing Metro customers are advised to call 611, *288 or 888-8metro8 in order to complete a device change without facing any charges.

Nobody wants to pay $15 plus tax every time they change their device. It simply isn't logical for customers to have to do this. Thankfully, Metro by T-Mobile has adjusted to its customers' requests and removed the fee.

The next time you change your device, remember to call Metro's support team so you don't need to pay the charge.


Source: TmoNews  

12 comments:

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  1. I'm still not interested in Metro. I shouldn't have to call just to switch my device. With all their fees and lying dealers, I'm done with the company.

    ReplyDelete
    Replies
    1. That is my feeling. T-Mobile keeps Metro's stupid cdma rules when nobody wants it, yet they fubar their working prepaid system with rebellion. They should have left T-Mobile prepaid alone and used rebellion on Metro.

      Delete
    2. Since they rebranded they think they can charge us more.

      All the independent dealers Ive dealt with are are crooks.

      Delete
  2. For their next trick, they should use the SIM card as intended, and not require any kind of contact when the user decides to move the SIM to a different phone.

    ReplyDelete
  3. Anyone know if you can get a refund if you paid $15 to swap already?

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  4. I don't understand how Metro PCS would even know the SIM has been placed into a different phone.??
    If I go to the beach, I may put my SIM into a burner type phone to prevent damaging my good phone, then put it back into my regular phone upon returning home. How would Metro PCS even know ???

    ReplyDelete
    Replies
    1. Your burner phone wouldn't work while at the beach. Metro doesn't work like that. They need to be told which phone the sim is inside otherwise no worky

      Delete
    2. Metro activates their phones by using the SIM identifier and the device identifier which is what Sprint and their MVNOs also do. Metro used to use Sprint service and that SIM and device identifier activation is what they used to use, now they are using T-Mobile service so no need to use the SIM and device identifiers. You can remove the SIM and place it into another metro phone but the service will not activate unless you call their customer service and provide them with your device info

      Delete
    3. Another reason I am with TracFone.
      I can put any active SIM into any phone with Verizon bands & WAHLAH! Perfect uninterrupted service

      Delete
  5. WTF is 'WAHLAH'? Do you mean 'Voila'?

    ReplyDelete
  6. Unfortunately, Metro's poor coverage and IMEI locked sims make it DOA.

    I actually jumped to postpaid just because carriers have let their prepaid networks decay to hell and back.

    In the age of unlimited data, there really is a bare minimum quality that a service needs to meet in order to still be viable, and prepaid plans just can't compete.

    ReplyDelete
    Replies
    1. Metro is the #1 prepaid brand, so "DOA" is just a bad joke.

      Delete
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