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Metro by T-Mobile Tops J.D. Power 2019 U.S. Wireless Purchase Experience Study

Last month, T-Mobile landed on the top spot of YouGov's Customer Satisfaction Survey. In another study, T-Mobile and its prepaid brand, Metro by T-Mobile landed the top spot of J.D. Power's new U.S. Wireless Purchase Experience study.

T-Mobile was able to get 854 points out of 1,000 in the postpaid section. Coming in at a close second is AT&T with 846 points, Verizon landed on third with 837 points, and Sprint was on the last spot with 815 points.

As for its prepaid brand, Metro by T-Mobile earned a score of 857 points. Cricket closely followed behind with 851 points, Virgin Mobile got 848 points, and Boost Mobile scored 832 points.

These figures do not really come as a surprise since T-Mobile has been ranking a high score on the same study for four times now. Adding to that, this is the third consecutive time that T-Mobile landed the top spot. This is also the third time for Metro by T-Mobile to rank on top.

This particular study takes into consideration the experience of customers using the brand's three purchase channels, namely online, phone calls with sales reps, and retail store visits. There are a total of six factors being measured to get the overall purchase satisfaction of the customers. These factors include store sales representative, website, phone sales representative, offerings and promotions, store facility, and the cost of service.

In addition to today's news, T-Mobile also earned a spot on the 100 Best Companies to Work For, a list that Fortune gathers regularly. The wireless carrier landed on the 49th spot, an improvement from its 86 rank in the previous year.

Read the full J.D. Power report here.

Source: TmoNews 


Comment Page :
  1. In spite of their efforts to improve their network, still no coverage for me. Someday....

  2. This article isn't about network coverage, it's about customer service.

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