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Outage Affecting Major US Carriers

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Nowadays, having undisturbed cellular service is a necessity. Not only is it a way for us to connect and communicate with others, it has become a way of life. This is why whenever low network is experienced, customers have a difficult time staying online or being able to communicate. 

This is exactly the case that occurred for the four major US carriers. According to Downdetector, an outage occurred between 9:30 am and 1:30 pm Eastern Time. The website reported that out of the four major carriers, the outage seemed to affect Verizon the most. Most of the complaints were related to basic mobile phone use, such as making and receiving phone calls. There were also several who complained of poor mobile internet connection. Meanwhile, some users reported a "total blackout" on their devices. 

As for the three other carriers, the outage did not affect them as much. Sprint's customers complained of problems with their phone usage. T-Mobile and AT&T customers, however, encountered a problem with their mobile internet connection.

It seems like the smaller carriers were not exempt to the outage too. A number of US Cellular and Straight Talk customers complained that they had problems with their connection too. A big surprise though was that Metro by T-Mobile customers were not affected by the outage at all. While most customers complained that their Disney+ service was down, it is unclear if this is connected with the outage experienced by the carriers.  

Thankfully, the major carriers were quick to respond and fix the situation. By 4 pm EST, the issues experienced by AT&T, T-Mobile, and Sprint customers from Illinois, New York, North Carolina, and Virginia appear to have been resolved. Out of the three network providers, Sprint was the only one who acknowledged the outage and talked about service issues that affected "customers in the Carolinas" on "multiple carriers."

Meanwhile, Verizon customers (particularly those from North and South Carolina) continue to be affected by the outage. The carrier has individually responded to frustrated customers on Twitter and even blamed Charter Communications for the issue. According to Verizon, Charter "made a change to its network which impacted a number" of cell sites owned by Verizon. Charter has promised that they are "working quickly" to remedy the situation. 

Downdetector notes that the problem seems to be subsiding. Are you still affected by the outage?



Source: Phone Arena 

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