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Here's How Carriers are Responding to the Coronavirus Pandemic

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Earlier today, the FCC asked wireless providers to sign the Keep Americans Connected Pledge, which promises to waive late and cancellation fees.

This announcement follows President Trump's "national emergency" declaration. So far, the major carriers have already signed the pledge.

In addition to signing the pledge, wireless carriers are going beyond for their customers. Here are the latest on their announcements:

T-Mobile/Metro by T-Mobile

T-Mobile has announced today that in addition to waiving some taxes, they will be giving their customers unlimited smartphone data for the next 60 days. This offer is available to their T-Mobile and Metro by T-Mobile customers with data plans. Roaming data is not included in this offer.

On top of this, their respective customers will be getting an extra 20GB of mobile hotspot/tethering service for the whole period. This inclusion is not available right now, but should be live in the next few days.

For customers who have family or friends that were hit by the pandemic in other countries, T-Mobile will be offering free international calling. This is applicable to countries with Level 3 status. Right now, the list includes China, Iran, South Korea, Venezuela, and most European countries.

Lastly, the wireless carrier has increased the data allowance of schools and students that use their EmpowerED digital learning programs. For two months, the data allowance will be increased up to 20GB of data per month. They also offer free two-day shipping fees for 60 days to their customers, as a way of encouraging them to do their shopping online.


AT&T

AT&T has also made an announcement for its customers. For the next 60 days, its customers will get increased internet data caps.

AT&T consumer home internet wireline and Fixed Wireless Internet customers will have access to unlimited internet data. The wireless provider will also continue offering internet access to qualifying limited income households at $10 per month via its Access from AT&T program.

They will also let businesses, schools, and universities stay connected via conference calls and video conferencing. This will be done through their Cisco Webex Meetings program for 90 days. They will also forward calls to landline and mobile phones through AT&T IP Flexible Reach.

Wi-Fi hotspots will also be opened for everyone.

Verizon

Verizon will be opening its public Wi-Fi hotspots for everyone.

Update 3/23: Verizon consumers and small business will be getting an extra 15GB of data added to their plan at no extra charge. This extra data will be available to new and existing customers starting March 25 until April 30.

Unlimited plan customers will get 15GB of 4G LTE hotspot data. Meanwhile, customers on a prepaid or postpaid plan with data allotment will get 15GB of data for their smartphone, hotspot, or connected device use. Both unlimited hotspot and standalone metered plans will also be getting 15GB of 4G LTE data.

Sprint

Apart from the pledge, Sprint will temporarily be giving its metered data plan customers unlimited data. They will also be offering 20GB of mobile hotspot data. They have also waived all activation and upgrade fees.

The company has also closed down some of its stores and modified its store hours to Monday-Saturday 11:00 am to 6:00 pm and Sunday 12:00 pm to 5:00 pm local times.

Sprint has also launched a fund drive campaign so its customers can do their part for the frontliners to get the help they need. To know more about this, visit this website.


Boost Mobile

Boost Mobile has announced that its customers will automatically receive complimentary international calling rates from the U.S. to countries that have been classified by the CDC as Level 3. The prepaid brand is also waiving reactivation fees for customers.

As for its customers who are on an unlimited data plan, they will receive an extra 20GB of mobile hotspot on their plans at no extra cost. Customers on a capped data plan will also automatically receive an extra 20GB of data on their plan at no extra cost. These will automatically be added on their plan so there's no need to call customer service or update the account on the website.

All these will be available until April 30, 2020.


Walmart Family Mobile

Existing Walmart Family Mobile customers with paid active service will get additional data benefits until May 19, 2020. These are the benefits that customers will receive:

  • $24.88 plan customers - will get unlimited high-speed data and up to 2GB mobile hotspot data
  • $29.88 plan customers - will get unlimited high-speed data and up to 5GB mobile hotspot data
  • $39.88 plan customers - will get unlimited high-speed data and up to 14GB mobile hotspot data
  • $49.88 plan customers - will get additional 10GB mobile hotspot data

US Cellular


The company has eliminated overage charges for customers on legacy plans, including Shared Connect and other postpaid and prepaid plans with data limits. This way, you can use the data you need without worrying about your bill.

4 comments:

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  1. I contacted Xfinity Mobile via chat, and they confirmed that they are not offering any data increases for customers.

    ReplyDelete
  2. I tried mobile hotspot on my Srint Kickstart plan. It was not allowed. So for whom is the 20GB of hotspot for? Not a deal breaker.

    ReplyDelete
    Replies
    1. It was added to my Sprint free year plan. Even after I ran through the 20 it still works. Very impressed with Sprints service in these anxious times, especially since there is no landline here.

      Delete
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