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Some Customers Still Disconnected Despite Keep Americans Connected Pledge

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Back in March, wireless carriers signed the Keep Americans Connected pledge launched by the Federal Communications Commission (FCC).

This pledge allowed subscribers to not worry about late fees and service termination during this pandemic. The pledge was signed by AT&T, Charter, Comcast, Google Fi, Spectrum Mobile, Sprint, T-Mobile, Tracfone, US Cellular, Verizon Wireless, and Xfinity Mobile. These carriers promised not to disconnect customers service for 60 days, beginning March 13th.

But as it turns out, there are some carriers that continued to disconnect their customers. There are even some that have imposed a fee of up to $360 for their service to be turned back on.

To be more specific, this happened to furniture salesman Anthony Skojec from New York, who was recently furloughed from his job. Skojec was surprised to discover that Verizon had switched off his service and demanded him to pay $360 so he could continue using his cell service. Skojec went to Verizon and was reassured by a manager that his service would remain as-is.

This is pretty disappointing news, especially since the Keep Americans Connected pledge seemed to be a promising one for those who got affected by the outbreak. When asked about the concern, it appears there has been some miscommunication behind the pledge. In order to not get disconnected by your carrier, you are expected to communicate your situation to them first.

Verizon is not the only carrier that has been called out for this action. Sprint has also disconnected the service of one of their customers-- twice. T-Mobile, which now owns Sprint, also says that customers need to reach out to them about their bill payment problems.

To see a list of all the companies that signed the pledge, visit this page.


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