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Some OnePlus 8 and 8 Pro Devices Not Compatible With Verizon

Update (5/4/2020): Verizon has added both models to its list of unlocked devices that it has tested and certified to operate on its network. All network features are now available on both phones.

OnePlus recently pushed an update that fixed touch sensitivity and screen green tint issue that affected OnePlus 8 and OnePlus 8 Pro devices. Unfortunately, this update brought about a new problem particularly for Verizon users.

Affected users turned to Reddit and OnePlus' Forums to share the issue they experienced. As it turns out, the new update caused Verizon consumers to encounter a problem with calling or texting. For some, data seems to work. But without the ability to call or text, using a smartphone isn't too smart.

When the complaints started, OnePlus responded to these by changing its OnePlus 8 Pro page and removing any mention that the device is compatible with Verizon. Thankfully, OnePlus has addressed the concern.

According to their response, OnePlus still needs to submit additional information to Verizon. This is in line with the reports of some Verizon customers who previously contacted support. It is said that OnePlus still needs to submit the unlocked IMEIs of these two devices to Verizon. Once they receive this, Verizon can make these unlocked devices compatible with their network.

OnePlus promises that the issue for non-Verizon-branded versions may be fixed before June. On the other hand, OnePlus 8 devices purchased directly from Verizon will get certified immediately. What this means though is that the fix cannot be pushed out as a software update to users with an unlocked OnePlus 8 or OnePlus 8 Pro. Since it isn't a software issue, users will have to wait until their device gets certified by Verizon.

Source: Android Police 

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