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New York and San Francisco Now Get Text-to-911 Feature

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Good news to all residents of New York City and San Francisco. If you are living in either city, you can now send a text message to 911 instead of making a call. 

After years of delays, the service offered is a great way you can contact emergency dispatchers when you need assistance. Through this option, emergency dispatchers may now be contacted by the deaf, hard of hearing, and domestic violence victims. 

But just because the service is now available, it doesn't mean that it everyone can use it. If you are able, you should call 911 instead of using the Text-to-911 service. 

It is free to send a text to 911. Since it uses SMS, you will need to have a text or data plan with your cellular provider. You can text in either Spanish or English language. 

According to the announcement, you should include whether you are deaf and a reason for the emergency message. It should also include your full address, cross streets, and the borough. They also advice to use complete words and sentences instead of abbreviations. 

"Don't text 911 in a group chat or send photos, videos, GIFs, or emojis. Answer all of the operator's questions. The operator will end the chat."

Apart from New York City and San Francisco, the service is already available in Los Angeles, Dallas, and Seattle.

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